Questions about travel industry rate [Merged threads]
Dec 12, 2010, 6:24 pm
#16
Join Date: Nov 2007
Location: ATL
Posts: 407
I would think so there is nothing in the rate rules against upgrades or lounge access. Be warned, however, TVL rates do require an ID card of a company in the travel industry, be prepared to show one at check-in. You may want to lay low if your friend will not be traveling with you.
Dec 12, 2010, 7:49 pm
#17
A FlyerTalk Posting Legend
Join Date: May 2002
Location: YEG
Programs: HH Silver
Posts: 56,451
I would think so there is nothing in the rate rules against upgrades or lounge access. Be warned, however, TVL rates do require an ID card of a company in the travel industry, be prepared to show one at check-in. You may want to lay low if your friend will not be traveling with you.
Rules Travel Industry rate, valid ID required, see Rate Rules
When You Check-in
Please be prepared to show proof of eligibility for your rate (such as a membership card, corporate or government identification card, or proof of your age).
FWIW as a TA I dislike this abuse of discounted TA rates as it gives the hotel chains an excuse to cut back or curtail altogether these perks.
Dec 12, 2010, 8:10 pm
#18
Moderator, Marriott Bonvoy & FlyerTalk Evangelist
Join Date: Oct 2002
Location: McKinney, TX, USA
Programs: United Silver; AA Plat/2MM; Marriott LT Titanium; Hilton Gold
Posts: 11,727
I've used the Travel Industry rate a few times over the years and have always received my elite benefits. So don't worry too much.
I also agree with the previous posters concerning showing a valid ID. This is one of the few rates I have used where hotels have actually asked for my ID. Also check the rate rules very carefully, different hotels have different requirements for this rate. So just because you might be able to use it at one place, doesn't necessarily mean you can at another.
I also agree with the previous posters concerning showing a valid ID. This is one of the few rates I have used where hotels have actually asked for my ID. Also check the rate rules very carefully, different hotels have different requirements for this rate. So just because you might be able to use it at one place, doesn't necessarily mean you can at another.
Dec 12, 2010, 10:06 pm
#19
Join Date: Dec 2007
Location: SFO
Programs: UA 1MM, Marriott LTP, Hilton Gold, Hyatt Explorist, Hertz PC
Posts: 1,003
My friend will be staying at the hotel too. She has booked 3 rooms under her name (the rule says one can book a total of 3 rooms during each stay). I guess the reception desk will use my name to check into my room, right?
Dec 12, 2010, 10:11 pm
#20
A FlyerTalk Posting Legend
Join Date: May 2002
Location: YEG
Programs: HH Silver
Posts: 56,451
Ah! Excuse me if I came on a little strong but you hadn't mentioned that in your OP.
And yes, I would expect if you're all there together once she's given her TA I.D. they will check you in and you can give your MR number and enjoy the status perks though the stay won't count towards nightly stay credit and no MR points or FFM.
And yes, I would expect if you're all there together once she's given her TA I.D. they will check you in and you can give your MR number and enjoy the status perks though the stay won't count towards nightly stay credit and no MR points or FFM.
Dec 12, 2010, 10:12 pm
#21
Join Date: Feb 2005
Programs: Marriott Lifetime Titanium (former PP), Hilton Silver, UA Silver, AS Member, Hertz 5*
Posts: 3,906
Are you checking in before your friend? You might run into problems if that is the case. As long as your friend's name is on all three rooms, I don't think you should have a problem.
Dec 13, 2010, 10:23 pm
#22
Join Date: Dec 2007
Location: SFO
Programs: UA 1MM, Marriott LTP, Hilton Gold, Hyatt Explorist, Hertz PC
Posts: 1,003
I will check in after my friend. I am ok with no mileage credit as I already have 113 elite qualifying nights this year. Getting the perks is more important.
Dec 16, 2010, 12:08 pm
#23
Join Date: Oct 2004
Location: Santa Monica
Programs: UA Gold, MR Plat (life gold), SPG Gold
Posts: 898
I suggest however that you have your TA friend put the room in your name and associate your MR # with the reservation. That way they can potentially have your upgrade waiting for you if there is one to be had.
Jul 5, 2011, 2:01 pm
#24
Join Date: Mar 2011
Location: London, UK
Posts: 21
TVL rate points/nights issue
Hi all,
I recently stayed in a Marriott property with a (legitimately used!) TVL code. However, I was only credited with one night (I stayed two) and 530 points. The bill came to £132, so I was expecting more points.
I called Marriott (UK) who told me that TVL rates sometimes accrue nights/points, other times they don't. Does anybody have any experience with this at all? In the past, I have always received the expected points. The T&Cs don't appear to mention anything about not being eligible for elite nights/points.
Any tips or experiences with this?
I recently stayed in a Marriott property with a (legitimately used!) TVL code. However, I was only credited with one night (I stayed two) and 530 points. The bill came to £132, so I was expecting more points.
I called Marriott (UK) who told me that TVL rates sometimes accrue nights/points, other times they don't. Does anybody have any experience with this at all? In the past, I have always received the expected points. The T&Cs don't appear to mention anything about not being eligible for elite nights/points.
Any tips or experiences with this?
Jul 5, 2011, 3:04 pm
#25
Moderator, Marriott Bonvoy & FlyerTalk Evangelist
Join Date: Oct 2002
Location: McKinney, TX, USA
Programs: United Silver; AA Plat/2MM; Marriott LT Titanium; Hilton Gold
Posts: 11,727
I've been able to use the Travel Industry rate in the past. I've never had any issues with points/nights being credited correctly.
I might suggest calling in again and talking with someone else and see what they say. But even if what the agent told you was true, either the rate receives points/nights credit or it doesn't. You shouldn't be getting points for one of the two nights, but not the other.
I might suggest calling in again and talking with someone else and see what they say. But even if what the agent told you was true, either the rate receives points/nights credit or it doesn't. You shouldn't be getting points for one of the two nights, but not the other.
Jul 6, 2011, 1:35 am
#26
Join Date: Jul 2006
Location: Belper, Derbyshire, United Kingdom
Programs: Marriott Rewards Silver, Starwood Preferred Guest Plus, Hilton HHonors Gold
Posts: 967
I have used the TVL rate (legitimately!) twice recently at the same hotel. Neither time has the points nor nights credited. The first one has now posted (after emailing my bill in to CS) and I've literally in the last 10 mins just scanned in my second bill and emailed it to CS so hopefully that will be sorted too.
Jul 6, 2011, 7:11 am
#27
Join Date: Jun 2011
Location: MSP
Programs: Delta Gold, Marriott Plat
Posts: 2
I work in the travel industry and am entitled use the TVL rate for 99% of my stays at Marriott. I have never experienced this issue myself nor been aware of any of the 40+ coworkers who I travel with having issues.
Jul 6, 2011, 9:41 am
#28
Join Date: Mar 2011
Location: London, UK
Posts: 21
Well, I've spoken to Marriott Rewards and to the hotel who both tell me categorically you never receive points/nights for TVL rates - and if you have, you shouldn't have! Quite surprised, really. Apparently it's because "the rates are so cheap". The rate rules and Marriott Rewards T&Cs, however, do not specify this anywhere...
Just to add, I paid for this rate myself (so not invoiced to a company, for instance) and wasn't told anything either at the time of booking, at check in or departure!
Just to add, I paid for this rate myself (so not invoiced to a company, for instance) and wasn't told anything either at the time of booking, at check in or departure!
Jul 6, 2011, 10:19 am
#29
Join Date: Jul 2005
Programs: AS MVP,Marriott Gold, Hilton Diamond, Hertz Gold, Starbucks Gold card
Posts: 143
Don't get confused with the Travel Industry rates and the Airline negotiated CREW rate. I've had the TVL rate credited when I travel as leisure, but never on the crew rate. I'm told the crew rate is way below any other discounts therefore cannot receive any credits.