Taking Advantage of Platinum Guaranteed Reservation
Jul 16, 2012, 4:34 pm
#46
Join Date: Jul 2011
Location: MCO, DCA, IAD
Programs: UA GS 1MM, Marriott Ambassador & Lifetime Titanium, Hilton Diamond
Posts: 2,134
Traveler is trying to use the Guarantee to extend his stay by one night in Denver next week. Platinum Premier group sent him to the hotel, who said his status should get him the extra night. Tried to book it and system wouldn't do it. Hotel said "We have used our maximum of these, so we can't do it." Try the regular reservations line......they say there isn't a reason so call the hotel......
I realize we have used this feature with success. We have also had times where we ran into a "event" that blocked our ability to use the guarantee, frustrating but nothing we could do. We understand how this deal works but it does not seem to be working now. Clients are already booked for the extended night - they just decided they wanted him to stay over the extra night as well. Any ideas of how to get this taken care of?
Thanks
I realize we have used this feature with success. We have also had times where we ran into a "event" that blocked our ability to use the guarantee, frustrating but nothing we could do. We understand how this deal works but it does not seem to be working now. Clients are already booked for the extended night - they just decided they wanted him to stay over the extra night as well. Any ideas of how to get this taken care of?
Thanks
Jul 16, 2012, 5:50 pm
#47
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Traveler is trying to use the Guarantee to extend his stay by one night in Denver next week. Platinum Premier group sent him to the hotel, who said his status should get him the extra night. Tried to book it and system wouldn't do it. Hotel said "We have used our maximum of these, so we can't do it." Try the regular reservations line......they say there isn't a reason so call the hotel......
Jul 16, 2012, 6:39 pm
#48
Join Date: Aug 2004
Location: DCA, EGE, IAD
Programs: MR LTT, BA Gold, AA LTP, UA Silver
Posts: 6,078
The limit is 1 room per Plat or Plat Prem member per night.
It sounds like Traveler has a reservation for July 20-24 and unbeknown to him it was booked using the Platinum guarantee and he is trying to make a new reservation for July 20-25. As a result he would get the message "you have already used your Platinum guarantee" because he is trying to get another room for one of the nights of July 20-24 for which he already has a reservation. He should try to just book the single night he needs that is not covered by his current reservation and then he can have the reservations combined at the hotel.
Note: the dates I used above are for example purposes. If I happened to actually use the dates of Traveler's stay that is strictly a coincidence.
It sounds like Traveler has a reservation for July 20-24 and unbeknown to him it was booked using the Platinum guarantee and he is trying to make a new reservation for July 20-25. As a result he would get the message "you have already used your Platinum guarantee" because he is trying to get another room for one of the nights of July 20-24 for which he already has a reservation. He should try to just book the single night he needs that is not covered by his current reservation and then he can have the reservations combined at the hotel.
Note: the dates I used above are for example purposes. If I happened to actually use the dates of Traveler's stay that is strictly a coincidence.
Last edited by aaupgrade; Jul 16, 2012 at 7:39 pm
Jul 16, 2012, 10:17 pm
#49
Join Date: Apr 2010
Location: Boston
Programs: AA Plat Exec
Posts: 447
Does that only work for rooms booked with the standard price? Or does it also work for a room with a discounted (corporate rate) price?
I am trying to book a room at the Burbank hotel this coming Thursday, but it is sold out. Can I call and force a reservation even thought I am using a discounted rate?
I am trying to book a room at the Burbank hotel this coming Thursday, but it is sold out. Can I call and force a reservation even thought I am using a discounted rate?
Jul 17, 2012, 5:10 am
#50
Join Date: Aug 2004
Location: DCA, EGE, IAD
Programs: MR LTT, BA Gold, AA LTP, UA Silver
Posts: 6,078
1. You don't need to call. Sign into marriott.com and you can book online. You can try your discount code by entering the 3 character code in the corporate / promotional code field.
2. Some hotels will honor corporate rates, some won't. Discount codes, probably not, but you never know until you try.
2. Some hotels will honor corporate rates, some won't. Discount codes, probably not, but you never know until you try.
Jul 17, 2012, 8:38 am
#51
Moderator, Marriott Bonvoy & FlyerTalk Evangelist
Join Date: Oct 2002
Location: McKinney, TX, USA
Programs: United Silver; AA Plat/2MM; Marriott LT Titanium; Hilton Gold
Posts: 11,728
My understanding is at a FS property the Plat room overide rate will be the hotel's general corporate rate (i.e. won't be a specific company's negotiated rate.)
Jul 17, 2012, 1:23 pm
#52
Join Date: Feb 2004
Location: Somewhere between Singapore and the US
Programs: Qantas Platinum, SQ Krisflyer PPS, UA 1p, Marriot Lifetime Platinum, American EXP
Posts: 988
That has not been my experience our company rate always gets used. Just last week it happened again. YMMV, but this is what has happened for me. Discount codes I do not know about.
Jul 17, 2012, 6:46 pm
#53
FlyerTalk Evangelist
Join Date: Jul 2001
Location: Some place in this wonderful world (usually at 39,000 ft in seat 1C)
Programs: CO Gold Elite / NW Gold Elite
Posts: 13,747
you are only allowed to use 365 of these each year (note: in leap years Marriott gives you 1 extra)...however you are only allowed to use 1 override each day
Jul 17, 2012, 6:48 pm
#54
FlyerTalk Evangelist
Join Date: Jul 2001
Location: Some place in this wonderful world (usually at 39,000 ft in seat 1C)
Programs: CO Gold Elite / NW Gold Elite
Posts: 13,747
Does that only work for rooms booked with the standard price? Or does it also work for a room with a discounted (corporate rate) price?
I am trying to book a room at the Burbank hotel this coming Thursday, but it is sold out. Can I call and force a reservation even thought I am using a discounted rate?
I am trying to book a room at the Burbank hotel this coming Thursday, but it is sold out. Can I call and force a reservation even thought I am using a discounted rate?
Jul 17, 2012, 9:00 pm
#55
Join Date: Jun 2012
Location: CLT
Programs: Marriott Plat, AA Gold
Posts: 1,076
Does that only work for rooms booked with the standard price? Or does it also work for a room with a discounted (corporate rate) price?
I am trying to book a room at the Burbank hotel this coming Thursday, but it is sold out. Can I call and force a reservation even thought I am using a discounted rate?
I am trying to book a room at the Burbank hotel this coming Thursday, but it is sold out. Can I call and force a reservation even thought I am using a discounted rate?
Jul 19, 2012, 10:38 pm
#56
Join Date: Mar 2010
Posts: 53
Thanks for all the imput on my husbands Denver room. He tried again and the PP desk got more involved. They finally determined that the hotel HAD called Marriott and got permission to stop taking reservations under the guarantee for this period. The PP staff contacted the hotel and asked them to do whatever they could to find Traveler a room for the additonal night. The rep called him back today and said that it was not going to happen so he is going to get a room somewhere else for that night. We are thankful they really did try to help but still disappointed not to get the room. It's a little embarassing in front of clients!