Originally Posted by TravelersWife

Traveler is trying to use the Guarantee to extend his stay by one night in Denver next week. Platinum Premier group sent him to the hotel, who said his status should get him the extra night. Tried to book it and system wouldn't do it. Hotel said "We have used our maximum of these, so we can't do it." Try the regular reservations line......they say there isn't a reason so call the hotel......

I realize we have used this feature with success. We have also had times where we ran into a "event" that blocked our ability to use the guarantee, frustrating but nothing we could do. We understand how this deal works but it does not seem to be working now. Clients are already booked for the extended night - they just decided they wanted him to stay over the extra night as well. Any ideas of how to get this taken care of?

Thanks