Mar 5, 2018, 3:55 pm
Last edit by: hhoope01
This thread refers to the various Marriott brands within a specific geographic area. Marriott Bonvoy hotels in XX usually have posts asking which property is better, etc. Trip reports are usually better suited in the property specific threads.
Links below are for specific properties:
El Mangroove, Autograph Collection
JW Marriott Guanacaste
Los Suenos Marriott
Hotel Punta Islita Autograph Collection
Links below are for specific properties:
El Mangroove, Autograph Collection
JW Marriott Guanacaste
Los Suenos Marriott
Hotel Punta Islita Autograph Collection
Marriott Bonvoy hotels in Costa Rica
Oct 9, 2009, 8:36 am
#242
Join Date: May 2006
Location: Houston,Tx
Programs: Onepass Infinite Plat.MM, UA 1K,Marriott PP,Hertz gold,Hyatt Gold,AA NADA,CO P-CLUB LIFETIME,UA CLUB
Posts: 82
Marriott San Jose CR.
Fantastic property, excellent service, a haven near the airport & without a doubt, the best CL ever. It is staffed by at least 2 people at all times, great snacks (better than their restaurant), open until midnite.
Restores my faith a little^
Restores my faith a little^
Oct 9, 2009, 9:08 am
#243
Moderator, Marriott Bonvoy & FlyerTalk Evangelist
Join Date: Oct 2002
Location: McKinney, TX, USA
Programs: United Silver; AA Plat/2MM; Marriott LT Titanium; Hilton Gold
Posts: 11,728
That is definitely good to hear.
I have to admit that I haven't stayed at the San Jose Marriott in a while though. I usually stay at the Santa Clara Marriott instead due its location and the service I have received from its management there.
But its nice to hear that it looks like the Marriotts in this area are well run and have service oriented management. ^
I have to admit that I haven't stayed at the San Jose Marriott in a while though. I usually stay at the Santa Clara Marriott instead due its location and the service I have received from its management there.
But its nice to hear that it looks like the Marriotts in this area are well run and have service oriented management. ^
Oct 9, 2009, 10:49 am
#245
Original Member
Join Date: May 1998
Location: Tampa, FL
Programs: AAMM & PLT; UA Gold, DL Silver, Marriott LT Titanium Elite, Hilton Diamond, Hertz #1 Gold Club
Posts: 1,591
That is definitely good to hear.
I have to admit that I haven't stayed at the San Jose Marriott in a while though. I usually stay at the Santa Clara Marriott instead due its location and the service I have received from its management there.
But its nice to hear that it looks like the Marriotts in this area are well run and have service oriented management. ^
I have to admit that I haven't stayed at the San Jose Marriott in a while though. I usually stay at the Santa Clara Marriott instead due its location and the service I have received from its management there.
But its nice to hear that it looks like the Marriotts in this area are well run and have service oriented management. ^
This is got to be a flytertalk classic....
Oct 9, 2009, 11:50 am
#246
Moderator, Marriott Bonvoy & FlyerTalk Evangelist
Join Date: Oct 2002
Location: McKinney, TX, USA
Programs: United Silver; AA Plat/2MM; Marriott LT Titanium; Hilton Gold
Posts: 11,728
Oh, well, I've yet to make it to Costa Rica, but I definitely want to try to take the family to the new JW down there.^
Oct 9, 2009, 2:21 pm
#247
Join Date: Jan 2004
Location: Pennsylvania
Posts: 8,142
It probably does. That is my bad. I was recently at the Santa Clara Marriott and just had it on my mind. And instead of actually reading the title, I just saw "San Jose CA".
Oh, well, I've yet to make it to Costa Rica, but I definitely want to try to take the family to the new JW down there.^
Oh, well, I've yet to make it to Costa Rica, but I definitely want to try to take the family to the new JW down there.^
Bobette
Oct 12, 2009, 12:01 pm
#249
Join Date: Aug 2006
Location: Central California
Programs: AA-LEP,United-1K Again!, USAIR-CHRMN, MW Plat Prem, SW-Gold, Hilton-Silver, Hertz-Platnium
Posts: 381
We stayed there the last two night of our honeymoon (Bay islands, Los Suenos, Arenal, San Jose) and absolutely LOVED it. It was definitely a 'sanctuary' in an area you didn't expect it. The Lounge was just as incredible back then. We didn't eat dinner onsite, there are some great restaurants in San Jose.
We ate lunch at McD's one day. it was quite funny. My husband was trying to order in spanish and the kid behind the counter looks at him and says "What do you want?" lol.
We ate lunch at McD's one day. it was quite funny. My husband was trying to order in spanish and the kid behind the counter looks at him and says "What do you want?" lol.
Nov 2, 2009, 8:21 pm
#251
Join Date: Jul 2004
Location: LHR
Programs: UA P, BA S, A3 *G, IHG Plat, Marriott Lt P, Hilton Gld, etc.
Posts: 1,078
I am staying there at the moment and it's my ~6th stay I think (first stay was in 2005). Since then service level in the hotel was showing clear trend downhill.
Fast forward to Nov 2009:
- hotel seem to be empty. one restaurant is closed, menu in another one probably changed ~25% since 2005 however prices are up ~50%.
- it seem that they staffed 75% of the positions with trainees who is not really sure what to do. Room service is spotty - they still clean well but quite often forgot to put shampoo/conditioner. It took more than 24 hours for bathrobe ordered at check-in to reach the room
- apparently this hotel does not follow upgrade policy (maybe because they consider themselves a "resort"). I never been upgraded.
Although nothing in this stay (yet) was as shocking as in last one (when I found a cockroach frozen into ice cube in CL ice basket) I would prefer better workforce management and more consistent service.
AX
Nov 6, 2009, 8:45 am
#253
Join Date: Jan 2005
Location: San Diego
Programs: Marriott Rewards Silver Elite, AA Lifetime Plat 4.5M, DL Medallion Lifetime Silver, DL MillionMiler
Posts: 1,263
Allow me to disagree.
I am staying there at the moment and it's my ~6th stay I think (first stay was in 2005). Since then service level in the hotel was showing clear trend downhill.
Fast forward to Nov 2009:
- hotel seem to be empty. one restaurant is closed, menu in another one probably changed ~25% since 2005 however prices are up ~50%.
- it seem that they staffed 75% of the positions with trainees who is not really sure what to do. Room service is spotty - they still clean well but quite often forgot to put shampoo/conditioner. It took more than 24 hours for bathrobe ordered at check-in to reach the room
- apparently this hotel does not follow upgrade policy (maybe because they consider themselves a "resort"). I never been upgraded.
Although nothing in this stay (yet) was as shocking as in last one (when I found a cockroach frozen into ice cube in CL ice basket) I would prefer better workforce management and more consistent service.
AX
I am staying there at the moment and it's my ~6th stay I think (first stay was in 2005). Since then service level in the hotel was showing clear trend downhill.
Fast forward to Nov 2009:
- hotel seem to be empty. one restaurant is closed, menu in another one probably changed ~25% since 2005 however prices are up ~50%.
- it seem that they staffed 75% of the positions with trainees who is not really sure what to do. Room service is spotty - they still clean well but quite often forgot to put shampoo/conditioner. It took more than 24 hours for bathrobe ordered at check-in to reach the room
- apparently this hotel does not follow upgrade policy (maybe because they consider themselves a "resort"). I never been upgraded.
Although nothing in this stay (yet) was as shocking as in last one (when I found a cockroach frozen into ice cube in CL ice basket) I would prefer better workforce management and more consistent service.
AX
Last edited by maltasr; Nov 6, 2009 at 8:47 am Reason: error in punctuation
Nov 6, 2009, 2:13 pm
#254
Join Date: Aug 2004
Location: DCA, EGE, IAD
Programs: MR LTT, BA Gold, AA LTP, UA Silver
Posts: 6,078
There are also a Tapas, Italian, Japanese, Mexican, and Peruvian restaurants available in the same area. The Tapas and Italian restaurants are the best IMO, with the Argentinian restaurant coming in a close third. FWIW, the coffee shop has closed too.
There was also one other restaurant that looked nice and was buffet style, but had absolutely no customers which in my mind was not a good sign. It was located between the Japanese and Tapas restaurant. I kind of felt sorry for them.
And for those less adventurous souls who want chain restaurants there is always Outback and Hooters.
Nov 6, 2009, 2:42 pm
#255
Join Date: Jan 2005
Location: San Diego
Programs: Marriott Rewards Silver Elite, AA Lifetime Plat 4.5M, DL Medallion Lifetime Silver, DL MillionMiler
Posts: 1,263
FYI - Cuban restaurant is gone and the Argentinian restaurant expanded into that area.
There are also a Tapas, Italian, Japanese, Mexican, and Peruvian restaurants available in the same area. The Tapas and Italian restaurants are the best IMO, with the Argentinian restaurant coming in a close third. FWIW, the coffee shop has closed too.
There was also one other restaurant that looked nice and was buffet style, but had absolutely no customers which in my mind was not a good sign. It was located between the Japanese and Tapas restaurant. I kind of felt sorry for them.
And for those less adventurous souls who want chain restaurants there is always Outback and Hooters.
There are also a Tapas, Italian, Japanese, Mexican, and Peruvian restaurants available in the same area. The Tapas and Italian restaurants are the best IMO, with the Argentinian restaurant coming in a close third. FWIW, the coffee shop has closed too.
There was also one other restaurant that looked nice and was buffet style, but had absolutely no customers which in my mind was not a good sign. It was located between the Japanese and Tapas restaurant. I kind of felt sorry for them.
And for those less adventurous souls who want chain restaurants there is always Outback and Hooters.
Instead there is a Residence Inn which looks brand new and very inviting so I guess that's where we'll be staying next time. Do you know what became of the CY?? It was too new to have been bulldozed.