Apr 27, 2016, 10:15 am
Last edit by: mediator
Taste of Gold/Platinum
You are given gold/platinum status for 90 days, and you must complete a certain number of nights/stays to retain that status for the remainder of the year plus the following year. This promotion is targeted only.
Road to Gold/Platinum (a.k.a. Gold/Platinum Challenge)
Currently, this will allow you to move up one level with a shortened stay criteria. You have 90 days to complete 6/9 stays to receive Gold/Platinum status. If you do no qualify, you are eligible to start another challenge one year and one day after the 90th day of the challenge you just did. When you sign up, the MR CSR should tell you the date you are eligible to do another challenge.
FAQ
Q: What qualifies as a stay?
A: One paid night at a Marriott-brand (including Ritz-Carlton Hotels) hotel. Cash+points rate does not qualify. SPG hotels does not qualify (as of 03/2017). Some exclusions may apply, someone please help fill this in.
Q: Can I simply book multiple, consecutive one-night stays at the same hotel?
A: No.
Q: Can I jump between multiple Marriotts in the area?
A: Yes. As long as you book at least one night at each property. Special care must be taken if the Marriott properties are next to each other. They may share the same back-office. While you may book one night at each property on consecutive nights, which should count as two stays, it may only count as one stay. A call to Marriott Rewards should split them up correctly.
Q: Can I book multiple nights at different properties for the same night to get multiple stay credits?
A: No. Regardless how many different places you book for the same night, it all counts as one stay.
Q: Can I sign up for both Gold and Platinum Challenges at the same time?
A: No. Only one challenge per year.
Q: I'm Silver, can I do the Platinum challenge?
A: No. This is only a one-level promotion. You are only eligible for the Gold challenge.
Q: Can a non-elite do the Gold Challenge
A: No. Must be Silver.
Q: I just completed my 6th/9th stay. When should I see my new status?
A: Good job! Your new status should appear after your 6th/9th stay posts to your account.
Q: Can I book a meeting to get a stay credit?
A: No. You will only receive 10 night credits, not a stay credit.
You are given gold/platinum status for 90 days, and you must complete a certain number of nights/stays to retain that status for the remainder of the year plus the following year. This promotion is targeted only.
Road to Gold/Platinum (a.k.a. Gold/Platinum Challenge)
Currently, this will allow you to move up one level with a shortened stay criteria. You have 90 days to complete 6/9 stays to receive Gold/Platinum status. If you do no qualify, you are eligible to start another challenge one year and one day after the 90th day of the challenge you just did. When you sign up, the MR CSR should tell you the date you are eligible to do another challenge.
FAQ
Q: What qualifies as a stay?
A: One paid night at a Marriott-brand (including Ritz-Carlton Hotels) hotel. Cash+points rate does not qualify. SPG hotels does not qualify (as of 03/2017). Some exclusions may apply, someone please help fill this in.
Q: Can I simply book multiple, consecutive one-night stays at the same hotel?
A: No.
Q: Can I jump between multiple Marriotts in the area?
A: Yes. As long as you book at least one night at each property. Special care must be taken if the Marriott properties are next to each other. They may share the same back-office. While you may book one night at each property on consecutive nights, which should count as two stays, it may only count as one stay. A call to Marriott Rewards should split them up correctly.
Q: Can I book multiple nights at different properties for the same night to get multiple stay credits?
A: No. Regardless how many different places you book for the same night, it all counts as one stay.
Q: Can I sign up for both Gold and Platinum Challenges at the same time?
A: No. Only one challenge per year.
Q: I'm Silver, can I do the Platinum challenge?
A: No. This is only a one-level promotion. You are only eligible for the Gold challenge.
Q: Can a non-elite do the Gold Challenge
A: No. Must be Silver.
Q: I just completed my 6th/9th stay. When should I see my new status?
A: Good job! Your new status should appear after your 6th/9th stay posts to your account.
Q: Can I book a meeting to get a stay credit?
A: No. You will only receive 10 night credits, not a stay credit.
"Taste of Gold/Platinum" promotion and Platinum challenge [Merged threads]
Sep 6, 2018, 9:00 am
#2912
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
First, sorry, I got my terminology mixed up. To clarify:
...
- I was SPG Gold via a MasterCard promotion.
- This matched to Marriott Gold.
- I took the Marriott Platinum challenge.
- I finished the challenge in March and got Marriott Platinum that matched to SPG Platinum.
- I hit 18 August with less than 10 Marriott nights and less than 10 Starwood nights.
- My Marriott account is now showing I'm Platinum Premier Elite while my SPG account is showing I'm Platinum Elite.
...
Sep 6, 2018, 9:01 am
#2913
Join Date: Apr 2007
Programs: QF, VA, AC, Hyatt, Marriott
Posts: 3,784
I appreciate that, thank you. When I do finally merge I'll be sure to report back.
Sep 6, 2018, 9:10 am
#2914
Join Date: Apr 2007
Programs: QF, VA, AC, Hyatt, Marriott
Posts: 3,784
[Duplicate.]
Sep 6, 2018, 10:13 am
#2915
Join Date: Jun 2004
Location: IAH
Programs: UA GS/MM, MR PPE/LTG, TSA Pre✓, NEXUS, APEC BTC, UKBF RT, CLEAR, DXB E-GATE
Posts: 251
It's just unbelievable that they're still telling people stuff like this - I also did the challenge (from kosher MR Gold) in the middle of last year but after a few days of showing Platinum my status switched to PPE.
Maybe they're treating people who did the challenge from matched MR Gold differently? But I can't really believe this. I'm sure I've seen counterexamples already posted here and a fundamental principle of status challenges is that when you complete the challenge you ARE that status. Not pseudo-Plat or quasi-Plat. I don't think even Marriott can be crazy enough to start pulling stunts like that, so I would ignore the CS blather and keep fighting for PPE.
Maybe they're treating people who did the challenge from matched MR Gold differently? But I can't really believe this. I'm sure I've seen counterexamples already posted here and a fundamental principle of status challenges is that when you complete the challenge you ARE that status. Not pseudo-Plat or quasi-Plat. I don't think even Marriott can be crazy enough to start pulling stunts like that, so I would ignore the CS blather and keep fighting for PPE.
Sep 6, 2018, 6:49 pm
#2916
Join Date: Mar 2018
Location: Sacramento CA area
Programs: Hyatt Globalist, AS MVP Gold 100K, Hilton Diamond(Amex), Marriott Platinum
Posts: 207
This is the third response I have received, all from different people. All basically had the same response.
YMMV,
Good Day Mr. .....,
Thank you for your patience while I reviewed your email below. I do sincerely appreciate your feedback and comments.
The Platinum Elite Challenge was in place for Gold Members to help achieve the Platinum Status early.
As of right now, all members must meet the criteria that is not with a Platinum Challenge in order to be upgraded to The Platinum Premier Status.
Please let me know if you have any further questions. We value your loyalty and business to The Marriott brand. I understand there are a lot of changes that have occurred and I am here to assist you with any questions or concerns you may have.
Warm Regards,
..... ......
The Ritz-Carlton & Marriott Hotels
Corporate Guest Relations Office
YMMV,
Good Day Mr. .....,
Thank you for your patience while I reviewed your email below. I do sincerely appreciate your feedback and comments.
The Platinum Elite Challenge was in place for Gold Members to help achieve the Platinum Status early.
As of right now, all members must meet the criteria that is not with a Platinum Challenge in order to be upgraded to The Platinum Premier Status.
Please let me know if you have any further questions. We value your loyalty and business to The Marriott brand. I understand there are a lot of changes that have occurred and I am here to assist you with any questions or concerns you may have.
Warm Regards,
..... ......
The Ritz-Carlton & Marriott Hotels
Corporate Guest Relations Office
Sep 7, 2018, 12:26 am
#2917
Join Date: Jan 2018
Location: Milano (Italy)
Programs: Marriott TITANIUM, BWR Dia, IHG, Millemiglia Alitalia
Posts: 486
Because, from a legal point of view, if one have properly obtained Plat status (even with the challenge), there are no reasons for not being upgraded to Premier (that is the former Plat status)....
Sep 7, 2018, 7:58 am
#2918
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
This is the third response I have received, all from different people. All basically had the same response.
YMMV,
Good Day Mr. .....,
Thank you for your patience while I reviewed your email below. I do sincerely appreciate your feedback and comments.
The Platinum Elite Challenge was in place for Gold Members to help achieve the Platinum Status early.
As of right now, all members must meet the criteria that is not with a Platinum Challenge in order to be upgraded to The Platinum Premier Status.
Please let me know if you have any further questions. We value your loyalty and business to The Marriott brand. I understand there are a lot of changes that have occurred and I am here to assist you with any questions or concerns you may have.
Warm Regards,
..... ......
The Ritz-Carlton & Marriott Hotels
Corporate Guest Relations Office
YMMV,
Good Day Mr. .....,
Thank you for your patience while I reviewed your email below. I do sincerely appreciate your feedback and comments.
The Platinum Elite Challenge was in place for Gold Members to help achieve the Platinum Status early.
As of right now, all members must meet the criteria that is not with a Platinum Challenge in order to be upgraded to The Platinum Premier Status.
Please let me know if you have any further questions. We value your loyalty and business to The Marriott brand. I understand there are a lot of changes that have occurred and I am here to assist you with any questions or concerns you may have.
Warm Regards,
..... ......
The Ritz-Carlton & Marriott Hotels
Corporate Guest Relations Office
Sep 7, 2018, 9:35 am
#2919
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,466
A small segment of members may still see an incorrect status in their member profiles. This is being corrected. You may check Marriott for the update of the merger.
At this point, I'm pretty sure this is not going to be fixed. Marriott doesn't care.
Sep 7, 2018, 10:07 am
#2920
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Two follow-up messages have been ignored. (As have two emails to Marriott submitted via the website.)
At this point, I'm pretty sure this is not going to be fixed. Marriott doesn't care.
Sep 7, 2018, 10:12 am
#2921
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,466
This suggestion was based upon my own experience. I watched my account migrate from one set of issues to another to another and is still making progress. I didn't expect them to get it right the first time. I am not in a rush and not missing any earning opportunities so I have the luxury to watch the show. When it gets critical for me, I will take issue hoping they have figured out how to make manual adjustments and being allowed to do so as needed. Everyone sets their own priorities. If you need immediate resolution (good luck) then keep at it, your choice.
These folks are making UA customer service look absolutely top rank.
Sep 7, 2018, 10:26 am
#2922
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
I'm pretty good at this game, including accomplishing "fixes" through various cs channels. This feels to me like one they are not going to fix. I don't recall any other program essentially ignoring four messages from a top tier elite, sent through two different channels. I'm also rather troubled by the many reports of members in the same boat as me being told that they won't get PP until they reach 75 nights.
These folks are making UA customer service look absolutely top rank.
These folks are making UA customer service look absolutely top rank.
Sep 7, 2018, 2:58 pm
#2923
Join Date: Jun 2004
Location: IAH
Programs: UA GS/MM, MR PPE/LTG, TSA Pre✓, NEXUS, APEC BTC, UKBF RT, CLEAR, DXB E-GATE
Posts: 251
I'm pretty good at this game, including accomplishing "fixes" through various cs channels. This feels to me like one they are not going to fix. I don't recall any other program essentially ignoring four messages from a top tier elite, sent through two different channels. I'm also rather troubled by the many reports of members in the same boat as me being told that they won't get PP until they reach 75 nights.
These folks are making UA customer service look absolutely top rank.
These folks are making UA customer service look absolutely top rank.
Last edited by IAHFlyBoi; Sep 7, 2018 at 2:59 pm Reason: Added "Pacer" :)
Sep 7, 2018, 10:02 pm
#2924
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,762
At this point it is very evident that there are issues that Marriott just dont care, namely the status earned via Challenge that somehow is not converted correctly, as well as the Travel Package that it is uniform SILENCE from both Marriott and the blogs.
Sep 8, 2018, 9:40 am
#2925
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
You may want to read William's latest posts. They will NOT touch anything on the Marriott side other than relating the information. He has already said this, more than once, since his return from a much needed vacation.
At this point it is very evident that there are issues that Marriott just dont care, namely the status earned via Challenge that somehow is not converted correctly, as well as the Travel Package that it is uniform SILENCE from both Marriott and the blogs.
At this point it is very evident that there are issues that Marriott just dont care, namely the status earned via Challenge that somehow is not converted correctly, as well as the Travel Package that it is uniform SILENCE from both Marriott and the blogs.