Aloft Bangkok - Sukhumvit 11, Thailand [Master Thread]
Aug 15, 2017, 10:18 pm
#691
Join Date: Jun 2009
Location: SIN
Programs: TK-G | Accor P | SQ-G | Marriott T
Posts: 3,831
I have 2 stays in the last 2 weeks at Aloft Bangkok after more than a year.
It is basically nothing to shout or complain.
As I have been staying here many times and I did not expect any upgrade at all as I saw the hotel put a sign on my last stay. I did not notice this sign at this stay.
Other than the late checkout, 250points/breakfast, there is no other Platinum benefit. There is not even a welcome letter from the GM or some sort, which I think I still see it last time.
Also, on my second stay, I was given room 1515 which is rather hidden, and the aircon control was locked, I cannot changed the mode. And I saw flies in the room.
It is basically nothing to shout or complain.
As I have been staying here many times and I did not expect any upgrade at all as I saw the hotel put a sign on my last stay. I did not notice this sign at this stay.
Other than the late checkout, 250points/breakfast, there is no other Platinum benefit. There is not even a welcome letter from the GM or some sort, which I think I still see it last time.
Also, on my second stay, I was given room 1515 which is rather hidden, and the aircon control was locked, I cannot changed the mode. And I saw flies in the room.
Aug 16, 2017, 3:10 am
#692
Join Date: Dec 2010
Location: Asia
Programs: Star Alliance Gold, Marriott / SPG PLAT Premier, USELESS Accor Plus PLAT
Posts: 165
Renovation Noise
Stayed here for 2 weeks. They put me up on the floor where there is ongoing renovation 1 floor below. Constant drilling and knocking from morning to afternoon. Simply unable to sleep. Called up the front desk to complain.
The Duty Manager came to my room and helped me packed all my stuffs and changed to a room on the lower floor. No noise after that.
The hotel should have informed guest prior to booking on their website that the hotel is currently having renovation but they did not. The front desk staff who did my check in should also put me in a room / floor where there is no noise from the renovation since I'm staying for 2 weeks and not 1-2 days. Simply lack common sense and causing so much inconvenience for me due to the packing and unpacking of my luggage.
The Duty Manager came to my room and helped me packed all my stuffs and changed to a room on the lower floor. No noise after that.
The hotel should have informed guest prior to booking on their website that the hotel is currently having renovation but they did not. The front desk staff who did my check in should also put me in a room / floor where there is no noise from the renovation since I'm staying for 2 weeks and not 1-2 days. Simply lack common sense and causing so much inconvenience for me due to the packing and unpacking of my luggage.
Aug 17, 2017, 12:34 am
#693
Join Date: Jun 2009
Location: SIN
Programs: TK-G | Accor P | SQ-G | Marriott T
Posts: 3,831
Stayed here for 2 weeks. They put me up on the floor where there is ongoing renovation 1 floor below. Constant drilling and knocking from morning to afternoon. Simply unable to sleep. Called up the front desk to complain.
The Duty Manager came to my room and helped me packed all my stuffs and changed to a room on the lower floor. No noise after that.
The hotel should have informed guest prior to booking on their website that the hotel is currently having renovation but they did not. The front desk staff who did my check in should also put me in a room / floor where there is no noise from the renovation since I'm staying for 2 weeks and not 1-2 days. Simply lack common sense and causing so much inconvenience for me due to the packing and unpacking of my luggage.
The Duty Manager came to my room and helped me packed all my stuffs and changed to a room on the lower floor. No noise after that.
The hotel should have informed guest prior to booking on their website that the hotel is currently having renovation but they did not. The front desk staff who did my check in should also put me in a room / floor where there is no noise from the renovation since I'm staying for 2 weeks and not 1-2 days. Simply lack common sense and causing so much inconvenience for me due to the packing and unpacking of my luggage.
But perhaps the agent did not know. When I asked if room 1515 that he assigned me near lift or not, he did not know. He has asked to his colleague.
Aug 17, 2017, 12:57 am
#694
Join Date: Dec 2010
Location: Asia
Programs: Star Alliance Gold, Marriott / SPG PLAT Premier, USELESS Accor Plus PLAT
Posts: 165
I asked the Duty Manager and was informed that many of the staffs are relatively new. I checked with my friends from other hotels and I was told of high turnover in this hotel.
Aug 17, 2017, 9:12 am
#695
Join Date: Sep 2007
Location: SNA/LAX
Programs: Hertz PC, Hilton DMD, IHG Spire Amb, Bonvoy Titanium Elite & WoH Globalist
Posts: 8,076
Oct 24, 2017, 3:20 am
#696
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,687
has anyone managed to attach suite nights here lately????i have a reservation coming up in a couple of weeks & the system says i cannot attach suites nights to my reservation....i tried a couple of random dates as well just to check if suite nights can be attached but no luck....
the reasons they give for not allowing the suite nights are:
its an eligible rate booked on spg.com....
i have more suite nights than the duration of my stay....
i have only booked one room....
i will be the sole occupant of the room....
i still have 10 days to my reservation....
i've booked the base level room & have not upgraded....
i've used suite nights here before but that was a few years ago....i'm assuming this property is still configured for suite night awards....
the reasons they give for not allowing the suite nights are:
The rate booked is a non-eligible SPG rate.
The member does not have sufficient Suite Night Awards in the account for the duration of the stay.
Suite Night Awards can’t be applied online to stays with more than one room. Please call us to use your Awards.
The number of people in a reservation party exceeds the capacity of any upgrade room options.
Suite Night Awards can’t be applied after 2 p.m. local hotel time the day before arrival.
Suite Night Awards can’t be applied to a reservation that is already booked with an upgrade option for those dates.
The hotel isn’t configured for Suite Night Awards. Potential reasons include, but are not limited to, hotels that don’t have upgraded room types and all-suite hotels.
Oct 24, 2017, 4:15 am
#699
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,687
Oct 24, 2017, 7:16 am
#701
Join Date: Apr 2012
Location: perth
Programs: SPG(LTG), QANTAS gold, Korean, Accor Plat
Posts: 1,500
Oct 24, 2017, 7:23 am
#702
Company Representative - Starwood
Join Date: Aug 2011
Programs: SPG
Posts: 713
has anyone managed to attach suite nights here lately????i have a reservation coming up in a couple of weeks & the system says i cannot attach suites nights to my reservation....i tried a couple of random dates as well just to check if suite nights can be attached but no luck....
We have located your account and would like to assist you. However, we can see many upcoming stays.
In order to be able to follow up on the correct booking, please PM or email us the stay details.
Looking forward to hear from you.
Ahmed El Tagoury
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Oct 24, 2017, 7:47 am
#703
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,687
Hello Keyser,
We have located your account and would like to assist you. However, we can see many upcoming stays.
In order to be able to follow up on the correct booking, please PM or email us the stay details.
Looking forward to hear from you.
Ahmed El Tagoury
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
We have located your account and would like to assist you. However, we can see many upcoming stays.
In order to be able to follow up on the correct booking, please PM or email us the stay details.
Looking forward to hear from you.
Ahmed El Tagoury
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Oct 24, 2017, 8:03 am
#704
Moderator, El Al and Marriott Bonvoy, FlyerTalk Evangelist
Join Date: Feb 2005
Location: SIN
Programs: SQ*G, Mar LTT, Hyatt Glb, AA LTG, LY, HH, IC, BA, DL, UA SLV
Posts: 12,020
True. But if that is the case, shouldn't SPG.com say that they have "limited participation" in the SPG program?
Oct 24, 2017, 8:59 am
#705
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,687