Any information on the reopening? I am booked over New Year’s and am hoping that the hotel will be functional when we arrive. The Marriott agents insist that the hotel is open, but it is impossible to reach the hotel by phone. There do not seem to be any rooms available in December, but Marriott’s website oddly does not allow multiple-date searches, so there really is no way to see when rooms are actuality now being sold. There is no recent definitive publicly-available information on the hotel reopening, from what I could find.

As I understood it, the hotel was supposed to open in October but isn’t actually going to open until sometime in December. But I wouldn’t be so sure were I in your shoes.

FWIW I’m booked here for early February.

We both knew booking here would be a bit of a risk so soon after its original estimated opening date, so we need to be aware of that and sensitive to the fact that info and infrastructure in Puerto Rico make it more difficult to anticipate its actual opening date. We need to prepare for alternatives just to be safe.

We already are booked for the Vanderbilt Condado in case the StR isn’t yet ready. I suggest you make alternative plans to be safe, as well.

Hopefully, we will learn more as December arrives and its true opening date is decided.

I’d give it a few days or more—at least—to check room availability here, since all StR hotels are scheduled to transition today to the new Marriott reservations system. So there likely will be IT glitches around booking some StR properties.

Yes! The GM here at the StR SF (who used to be GM at the RC San Juan) told me today that the StR Bahia Beach had reopened just yesterday. Fantastico! I can’t wait to be back in Feb.

We stayed at the hotel over the New Year’s holidays. We have visited several times before, and the hotel has always been a family favorite due to the staff, pool, and ocean. Post-hurricane, I am mixed on the renovations - the public spaces were extremely well-done (everything looks fresh and contemporary, with lots of natural light and quality materials). However, the rooms to me are not as nice as they were (the whiteness is not as luxurious as the previous style of natural colors and dark woods). This is all personal preference, however - we really loved the original room decor.
What was unmistakable in our stay, though, is how the hotel is just starting to get on its feet again in terms of operations. Almost none of the previous staff are there, and the overall feeling is of a very soft opening. The new staff are over their heads, and departmental management is not very visible. There were a lot of service glitches - though the staff seemed willing to try to make amends, nothing was proactive. Time and again, we would have to ask for things that we had already asked for. My feeling is that the service will be a bumpy road until after this season and training can catch up to the day-to-day challenges.
I will say that the landscaping and setting looked as though nothing had touched the hotel - the setting is as beautiful as it ever has been. There is just a long way to go in terms of getting service levels back to where they once were...