Feb 27, 2017, 10:26 pm
Last edit by: ChrisFlyer66
THIS IS A WIKI TO AN OLD THREAD THAT IS NO LONGER BEING MAINTAINED!
This is a new thread for 2017. The previous discussion can be found here.
The new thread for 2018 is here.
DETAILS:
Bill Pay cannot be done at a regular register. BP must be done at Customer Service/Returns or at the Money Center in stores that have it.
WM offers two BP services: CheckFreePAY and MoneyGram. The cashier can initiate CheckFreePAY by selecting Money Services followed by Bill Pay on the register for a fee of $1-1.88. Moneygram is $4.99.
ONLY 4 successful debit card swipes can pay for a transaction. ONLY 5 payments per 16 digit account number per rolling 30 days.
CheckFreePay (800) 676-6148. - Look up payments using CC number and time of transaction
Standard BP- Once your CFP account is set up, you can add CC. When you want to BP give them your phone# to look up your account under Money Services. They often get confused and think you want MG, but just say it is under Money Services. Make sure you get 2 receipts, one from WM and a small one from CFP showing the CC# and Biller name you paid.
WM App - The Money Services works in express lane for BP, but has issues making 2 or more payments in a row. Make one BP, then come back or do another trans, then another BP to avoid issues. Make sure you get a BP receipt in the app and it shows the BP info and the CC you paid before leaving the store.
Some tips: If you don't get a receipt and they have to print you one, make sure the CC you paid appears on the printed receipt. If not on receipt, call CFP with the manager to verify there is no payment processing. They can cancel any transactions and pay you in cash right away. If they cancel the transaction and their cash drawer opens, that means they should pay you in cash, if it doesn't open, the money will probably return to your cards. Not sure what happens on the same day? Watch their drawer when they cancel the transaction to see if it opens. If they say the money will return to your DC, make sure to write down the managers name in case it doesn't.
BUSINESS DAY transaction completion time is 18:59:59 EST (Holidays change post day)
--------------------------------------------------------------
:-:VISA and MC
If your particular card isn't on the list below, try "VISA" or "MASTERCARD."
"VISA" and "MASTERCARD" payee can no longer be found by search at some stores. If the employee can no longer find "VISA" or "MASTERCARD" by searching in CheckFreePAY, then you cannot pay either, end of story.
Following do not work:
$1.88 next day.
$1.88 next day.
:-:Issuing Bank
Discover - Use for all Discover network cards
$1.50 next day, $1.00 three days.
American Express AMEX cards(SPG, BC, BCE, BCP, etc) cannot be paid through CheckFreePAY. Some AMEX cards issued by other banks can be paid.
AMEX cards(SPG, BC, BCE, BCP, etc) can be paid using MoneyGram for $4.99
Barclay Listed under barclay - need biller zip - $1.50 next day, $1.00 three days
Bank of America Credit Cards - Use for BoA-issued and FIA-issued cards; will not work for BofA Small Business cards.
$1.50 next day, $1.00 three days. (Will require a ZIP but apparently yours will work as well as theirs, which is 19886)[INDENT]Works:
$1.50 next day.
$1.50 next day, $1.00 three days.
$1.50 next day, $1.00 three days.
For money order questions, check the following threads and their wiki posts:
This is a new thread for 2017. The previous discussion can be found here.
The new thread for 2018 is here.
DETAILS:
Bill Pay cannot be done at a regular register. BP must be done at Customer Service/Returns or at the Money Center in stores that have it.
WM offers two BP services: CheckFreePAY and MoneyGram. The cashier can initiate CheckFreePAY by selecting Money Services followed by Bill Pay on the register for a fee of $1-1.88. Moneygram is $4.99.
ONLY 4 successful debit card swipes can pay for a transaction. ONLY 5 payments per 16 digit account number per rolling 30 days.
CheckFreePay (800) 676-6148. - Look up payments using CC number and time of transaction
Standard BP- Once your CFP account is set up, you can add CC. When you want to BP give them your phone# to look up your account under Money Services. They often get confused and think you want MG, but just say it is under Money Services. Make sure you get 2 receipts, one from WM and a small one from CFP showing the CC# and Biller name you paid.
WM App - The Money Services works in express lane for BP, but has issues making 2 or more payments in a row. Make one BP, then come back or do another trans, then another BP to avoid issues. Make sure you get a BP receipt in the app and it shows the BP info and the CC you paid before leaving the store.
Some tips: If you don't get a receipt and they have to print you one, make sure the CC you paid appears on the printed receipt. If not on receipt, call CFP with the manager to verify there is no payment processing. They can cancel any transactions and pay you in cash right away. If they cancel the transaction and their cash drawer opens, that means they should pay you in cash, if it doesn't open, the money will probably return to your cards. Not sure what happens on the same day? Watch their drawer when they cancel the transaction to see if it opens. If they say the money will return to your DC, make sure to write down the managers name in case it doesn't.
BUSINESS DAY transaction completion time is 18:59:59 EST (Holidays change post day)
Friday after 06:59PM EST, until Monday BEFORE 07:00PM EST arrives Tuesday
Tuesday BEFORE 7:00PM arrives Wednesday
Wednesday BEFORE 07:00PM arrives Thursday
Thursday BEFORE 07:00PM arrives Friday
Friday BEFORE 07:00PM arrives Monday
But when a next-day payment will post and be visible depends upon the CC issuer.Tuesday BEFORE 7:00PM arrives Wednesday
Wednesday BEFORE 07:00PM arrives Thursday
Thursday BEFORE 07:00PM arrives Friday
Friday BEFORE 07:00PM arrives Monday
--------------------------------------------------------------
:-:VISA and MC
If your particular card isn't on the list below, try "VISA" or "MASTERCARD."
"VISA" and "MASTERCARD" payee can no longer be found by search at some stores. If the employee can no longer find "VISA" or "MASTERCARD" by searching in CheckFreePAY, then you cannot pay either, end of story.
Following do not work:
Any and all Vanilla VISA, Vanilla MC, and OneVanilla VISA.
Glimcher VISA
MASTERCARDGlimcher VISA
$1.88 next day.
Works:
VISABank of America Cash Rewards Business MC
Barclay (Arrival, US Airways) MC - Posts at 11PM EST, credit available 1AM EST
Chase Business Ink Bold MC
Citi AAdvantage (Platinum Select, Executive, Business) MC - Posts at 3AM EST (+1 day)
Citi ThankYou Preferred MC
CitiBusiness Platinum Select MC
Does not work:Barclay (Arrival, US Airways) MC - Posts at 11PM EST, credit available 1AM EST
Chase Business Ink Bold MC
Citi AAdvantage (Platinum Select, Executive, Business) MC - Posts at 3AM EST (+1 day)
Citi ThankYou Preferred MC
CitiBusiness Platinum Select MC
Barclay Business US Airways MC - NOT PAYABLE - tried 2x
$1.88 next day.
Works:
----------------------------------------------------------------------------------------Barclay Priceline VS
Chase (Amazon, Freedom, Sapphire Preferred, United, Slate) VS - Posts at 10PM EST
Chase Business Ink Bold VS
Citi (AAdvantage, Dividend, ThankYou Preferred) VS
FIA Fidelity VS
PNC CashBuilder VS
US Bank (Cash+, Club Carlson, Flexperks) VS
Wells Fargo Cashback VS
Does not work:Chase (Amazon, Freedom, Sapphire Preferred, United, Slate) VS - Posts at 10PM EST
Chase Business Ink Bold VS
Citi (AAdvantage, Dividend, ThankYou Preferred) VS
FIA Fidelity VS
PNC CashBuilder VS
US Bank (Cash+, Club Carlson, Flexperks) VS
Wells Fargo Cashback VS
TD Bank VS - [Source]
Alliant Credit Union Cashback Visa Signature
Alliant Credit Union Cashback Visa Signature
:-:Issuing Bank
Discover - Use for all Discover network cards
$1.50 next day, $1.00 three days.
American Express AMEX cards(SPG, BC, BCE, BCP, etc) cannot be paid through CheckFreePAY. Some AMEX cards issued by other banks can be paid.
AMEX cards(SPG, BC, BCE, BCP, etc) can be paid using MoneyGram for $4.99
Barclay Listed under barclay - need biller zip - $1.50 next day, $1.00 three days
Bank of America Credit Cards - Use for BoA-issued and FIA-issued cards; will not work for BofA Small Business cards.
$1.50 next day, $1.00 three days. (Will require a ZIP but apparently yours will work as well as theirs, which is 19886)[INDENT]Works:
FIA Fidelity VS & MC
BoA Alaska Airlines Visa
Does not work: Capital OneBoA Alaska Airlines Visa
$1.50 next day.
Personal and business CCs
Citibank American Express - Use for Citi-issued AMEX cards$1.50 next day, $1.00 three days.
Citi AAdvantage AMEX
PNC Bank - Use for PNC-issued Visa network cards$1.50 next day, $1.00 three days.
PNC CashBuilder VS
Warning: Some users have reported being shutdown for using bill pay services.For money order questions, check the following threads and their wiki posts:
Billpay at Walmart(2017)
May 4, 2017, 9:57 am
#181
Join Date: Nov 2015
Posts: 559
Is the issue only with discover or all the billers like visa, master card ,barclaycard ,capital one ?
I see people complaining only about discover payments.
Any dps on delayed payments to other billers would be helpful
I see people complaining only about discover payments.
Any dps on delayed payments to other billers would be helpful
May 4, 2017, 10:32 am
#182
Join Date: Apr 2014
Posts: 137
Barclaycard is also impacted, been 2 weeks almost.
May 4, 2017, 11:41 am
#184
Join Date: Dec 2010
Location: Long Beach
Programs: HHonors Diamond, Hyatt Diamond
Posts: 1,171
May 4, 2017, 12:41 pm
#185
Join Date: Aug 2011
Posts: 404
If you're still waiting for DISCOVER payments to post I highly recommend calling the toll-free # posted above. I just got off the phone with them, I was on hold for only about 5 minutes (I've read the horror stories of 1+ hours wait times, maybe I got lucky) before I got a live customer service rep. She was American, she was polite and appeared to be very competent. I needed to provide a lot of info - transaction dates/amounts, Reference #'s, Terminal ID's, etc. Since I had 5 missing transactions I was on the phone with her for several minutes, when we were finished she said that although she didn't know the exact date my case would be resolved she said they would call when it is (and I believed her). Also I'm now led to believe that the missing Discover payments will not post automatically on their own without some kind of input from the payer, i.e. if you've been waiting patiently thinking the payments will eventually post on their own they probably won't.
PS: she also asked how much my late fees were, i.e. was the credit card company charging me any fees due to the payments arriving past the due date. I'm led to believe that these fees could possibly be reimbursable.
PS: she also asked how much my late fees were, i.e. was the credit card company charging me any fees due to the payments arriving past the due date. I'm led to believe that these fees could possibly be reimbursable.
May 4, 2017, 7:11 pm
#186
Join Date: Jun 2014
Posts: 48
I have been waiting on the phone for 1 hour and 25 minutes and still unable to speak with anyone.
I made payment on 4/22 and was told by checkfreepay customer service on 4/29 (after waiting for 1 hour on the phone) that payment should be sent on 5/1 and that I would receive a phone call on 5/1 but I do not.
I received "The payment extension arrangement below has not been met. Your account is no longer protected from collection activity" email from power company yesterday after missing payment due date of 5/1 which was already extended from 4/26 once. checkfreepay screws me up.
Where to file complain?
I made payment on 4/22 and was told by checkfreepay customer service on 4/29 (after waiting for 1 hour on the phone) that payment should be sent on 5/1 and that I would receive a phone call on 5/1 but I do not.
I received "The payment extension arrangement below has not been met. Your account is no longer protected from collection activity" email from power company yesterday after missing payment due date of 5/1 which was already extended from 4/26 once. checkfreepay screws me up.
Where to file complain?
Last edited by mango305; May 4, 2017 at 7:21 pm
May 4, 2017, 7:17 pm
#187
Join Date: Nov 2013
Posts: 572
I have been waiting on the phone for 1 hour and 25 minutes and still unable to speak with anyone.
I made payment on 4/22 and was told by checkfreepay customer service on 4/29 (after waiting for 1 hour on the phone) that payment should be sent on 5/1 and that I would receive a phone call on 5/1 but I do not.
I received "The payment extension arrangement below has not been met. Your account is no longer protected from collection activity" email from power company yesterday after missing payment due pay of 5/1 which was already extended from 4/26 once. checkfreepay screws me up
I made payment on 4/22 and was told by checkfreepay customer service on 4/29 (after waiting for 1 hour on the phone) that payment should be sent on 5/1 and that I would receive a phone call on 5/1 but I do not.
I received "The payment extension arrangement below has not been met. Your account is no longer protected from collection activity" email from power company yesterday after missing payment due pay of 5/1 which was already extended from 4/26 once. checkfreepay screws me up
May 4, 2017, 7:28 pm
#190
Join Date: Nov 2013
Posts: 572
Ask for a supervisor and get his/her name. File also the CFPB complaint. It takes only 15 minutes. You'll see CheckFreePay will fix the issue with your bill and they will even call your power company and pay all fees they've caused.
May 4, 2017, 8:26 pm
#191
Join Date: Jun 2014
Posts: 48
checkfreepay sucks! I wasted 2.5 hours again tonight.
They said they don't refund money to customer via check or so. Instead they said I have to go to Walmart and have Walmart customer service to call checkfreepay to process the refund. ..., neither do I nor Walmart customer service will be willing to wait on the phone for 2 hours to speak with checkfreepay customer service. Do checkfreepay just think that people's time is worthless?
They said they don't refund money to customer via check or so. Instead they said I have to go to Walmart and have Walmart customer service to call checkfreepay to process the refund. ..., neither do I nor Walmart customer service will be willing to wait on the phone for 2 hours to speak with checkfreepay customer service. Do checkfreepay just think that people's time is worthless?
May 4, 2017, 8:43 pm
#192
Join Date: Nov 2013
Posts: 572
You can't do the refund through Walmart. I went to Walmart the other day at 7 am in the morning to cancel my 2 payments from 04/26/2017. It took only 5 minutes for Walmart employee to get CheckFreePay on the phone but CFP was no help, we have spent about an hour on the phone.
YOU NEED TO FILE THE CFPB COMPLAINT.
You can get the refund from the power company if your bill is overpaid.
YOU NEED TO FILE THE CFPB COMPLAINT.
You can get the refund from the power company if your bill is overpaid.
Last edited by Zgirl; May 4, 2017 at 8:49 pm
May 4, 2017, 8:56 pm
#193
Join Date: Nov 2013
Posts: 572
Call 614-203-9581 Lisa Dalersach from CheckFreePay. She might be able to help you.
May 4, 2017, 9:02 pm
#194
Join Date: Apr 2005
Location: NYC
Posts: 1,756
A HH I know said all his 20 transactions posted today. BOA/Cap1/Citizen/Fidelity. I think he is in trouble since he had to double pay the accounts now all his accounts have negative balance.