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FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   Manufactured Spending (https://www.flyertalk.com/forum/manufactured-spending-719/)
-   -   Amex Serve master thread (2017-2023) (https://www.flyertalk.com/forum/manufactured-spending/1812972-amex-serve-master-thread-2017-2023-a.html)

FrankMS Sep 17, 2017 6:14 pm
Originally Posted by brody24 (Post 28827238)
So does that mean they would likely be contacting Amex Serve to note the issue so that Serve can deduct the funds from my account and send them back to the store? I figured my Serve balance would eventually drop to rebalance things, but not sure. I'm hoping I don't have to (i) contact Serve about this or (ii) go back to the store.

I'm kind of in a holding pattern at the moment. I still have the VGC here with the $500 balance, and I have the Serve card. But I'm hesitant to unload Serve or close the Serve account if the balance is going to be deducted.
If it was ran as a cash transaction, paper records would show that you paid cash. The responsibility for the missing cash would fall on the clerk. I'm not saying that's what happened, but it's one possibility. Do you know the name of the clerk? You could call the store to see if they were short 500 on the day you made the attempt. This way if something more comes of it, it will at least look like you tried to make it right.

brody24 Sep 17, 2017 6:18 pm
Originally Posted by Superorb (Post 28827250)
Did the cash drawer pop open?
No, I don't believe so. It just said "Authorizing. Please wait" for a long time, and then went to a "timed out" message. Looked like nothing had happened so I asked if we need to start it all over again, and the manager (who was overseeing the transaction) said that it looked like the funds were on my Serve card and asked me to check and confirm. I checked email and app and said that the funds were on there. He said great, and I was on my way. Wasn't until I was outside that I decided to check the VGC balance and saw that it had been returned to me.

brody24 Sep 17, 2017 6:21 pm
Originally Posted by FrankMS (Post 28827282)
If it was ran as a cash transaction, paper records would show that you paid cash. The responsibility for the missing cash would fall on the clerk. I'm not saying that's what happened, but it's one possibility. Do you know the name of the clerk? You could call the store to see if they were short 500 on the day you made the attempt. This way if something more comes of it, it will at least look like you tried to make it right.
I was considering calling or visiting to ensure that it is all balanced out. But I was unsure how to actually address it without having to show them my "debit card" or have to use that VGC again. I mean, do I offer to bring $500 cash and hand it to them? Because that wouldn't be unfair of course, if I in fact have and get to keep the $500 in my Serve account.

brody24 Sep 17, 2017 6:35 pm
Ended up calling the store and spoke with manager. She said its possible that the deduction from the debit card could be delayed due to the system time out issue. I told her that, if it came up unbalanced for whatever reason, to just give me a call and I'd just swing by and balance it out with cash. She was very appreciative and said she would reach out if needed.

I feel better having called to discuss. This way, they will hopefully contact me without the need to get Serve involved. Plus, honesty is the best policy anyway.

FrankMS Sep 17, 2017 7:44 pm
Originally Posted by brody24 (Post 28827349)
Ended up calling the store and spoke with manager. She said its possible that the deduction from the debit card could be delayed due to the system time out issue. I told her that, if it came up unbalanced for whatever reason, to just give me a call and I'd just swing by and balance it out with cash. She was very appreciative and said she would reach out if needed.

I feel better having called to discuss. This way, they will hopefully contact me without the need to get Serve involved. Plus, honesty is the best policy anyway.
You did the right thing. Besides, they may never call and then at least you won't have to feel guilty about the 500.

ezakipocky Sep 18, 2017 3:38 pm
Anyone experiencing loading failure since yesterday?

zaxon Sep 19, 2017 8:59 am
can we open more than one ONEVIP account?
 
hi Guys, How many ONEVIP account can one person open?
I opened two ONEVIP account last week with my SSN but different email/login.
but they only mailed me one card.
so I was wondering if they only allow one ONEVIP account per SSN/address.

thanks

Superorb Sep 19, 2017 12:35 pm
Originally Posted by ezakipocky (Post 28831144)
Anyone experiencing loading failure since yesterday?
I just logged in with no problems.

ezakipocky Sep 19, 2017 1:17 pm
Originally Posted by Superorb (Post 28834882)
I just logged in with no problems.
:confused: I tried to load but pos said tender not available. But I can buy MO just fine. A sign of shut down?

Superorb Sep 19, 2017 1:35 pm
Originally Posted by ezakipocky (Post 28835098)
:confused: I tried to load but pos said tender not available. But I can buy MO just fine. A sign of shut down?
I've had problems logging in when nobody else has so who knows.

Mamibear Sep 19, 2017 1:41 pm
Originally Posted by ezakipocky (Post 28835098)
:confused: I tried to load but pos said tender not available. But I can buy MO just fine.A sign of shut down?
to test for possible shutdown, try doing online load and if your acct isn't blocked, it is in good standing.

ezakipocky Sep 19, 2017 4:05 pm
Originally Posted by Mamibear (Post 28835202)
to test for possible shutdown, try doing online load and if your acct isn't blocked, it is in good standing.
I know this trick but don't know what I should expect really. I clicked add fund and the website asked me if you want to enroll DD or link a debit card. Everything looks fine to me.

sponge_gto Sep 20, 2017 12:35 pm
Originally Posted by ezakipocky (Post 28835775)
I know this trick but don't know what I should expect really. I clicked add fund and the website asked me if you want to enroll DD or link a debit card. Everything looks fine to me.
Link a debit card as prompted and try loading from it.

ezakipocky Sep 20, 2017 12:58 pm
Originally Posted by sponge_gto (Post 28839176)
Link a debit card as prompted and try loading from it.
Strangely I can indeed load from my debit card.:eek:

sponge_gto Sep 20, 2017 2:33 pm
Originally Posted by ezakipocky (Post 28839257)
Strangely I can indeed load from my debit card.:eek:
Sounds like good news to me. Better luck at Wally next time.


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