Prepaid REDcard (Target) 2015-2016

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Nov 24, 2015

Dear XXXXXXXXX,

We want to let you know that we are making a change to your Target Prepaid REDcard® by American Express, and you will no longer be able to add money from your debit card at Target stores. As always, you can continue to add money to your Prepaid REDcard by using:

• Your debit card online through your Account
• Cash at a Target Store
• Direct Deposit (You can automatically add all or part of your paycheck, government benefits and federal tax refunds to your Prepaid REDcard)


DEAD FOR DEBIT CARD LOADS EFFECTIVE 10/12/2015 - MEMO: http://frequentmiler.boardingarea.co...uests-can-use/


DEAD FOR CREDIT CARD LOADS. (Amex GCs Included)

Effective May 6, 2015 registers are hard-coded to not allow credit card reload. PIN-based debit cards are working, however YMMV. PIN-based debit cards may be refused by cashiers.


WHAT IS TARGET PREPAID REDCARD?
Prepaid Redcard is a reloadable American Express card. It is only available to purchase at select Target stores.

    WEBSITE:
    This site may error when in Firefox, especially with adding payees / bill pay. Customer service says to use Chrome or Internet Explorer.
    https://amex.serve.com/prepaidredcard

    PREPAID REDCARD LOAD LIMITS
    Cash (or debit card) loading at Target: ** - $1,000/transaction, $2,500/day and $5,000/month
    Online Debit Card Load * - $200/day and $1,000/month
    Checking/Savings Account - $2,000/month
    Checks - $2,000/day and $10,000/month
    ATM Withdrawals - $750/day and $2,000/month



    All "Monthly" limits are per calendar month and reset on the 1st of each month.
    Daily limits reset at midnight Eastern time, 9 PM Pacific time.

    *For online debit load, only use of bank-issued cards is allowed. The use of pre-paid debit cards (Netspend, Paypower, Univision, Paypal, etc.) and VGC/MGC/AGCs is not allowed. Your account will be flagged upon first/second attempt.

    ATM Withdrawals:
    No-fee ATM usage at US Target stores* and U.S. Allpoint network ATMs. (ATM usage not available at any other ATMs.) Find an Allpoint ATM at: www.allpointnetwork.com Note that some ATMs only allow $400/transaction. There is a $750/day and $2,000/month limit to ATM withdrawals.

    RedCard is only available in specific Target stores and is not available in all states. Go to this site to find a list of available locations:https://amex.serve.com/prepaidredcard

    FREQUENTLY ASKED QUESTIONS
    Q: Can I reload a RB at a Target that doesn't sell RB?
    Yes. However, the cashier may not know how to do it. You may be able to coach them through it by saying "It's like reloading a Starbucks (or Gift) card". For step-by-step instructions on one method of 'coaching' new cashiers see Post#1904

    Q: Can I buy or reload a RB in North Carolina?
    See post here: http://www.flyertalk.com/forum/manuf...a-63.html#2520
    There is currently a software issue preventing any reload of any kind in NC. It is a known issue but there is no ETA on a fix.

    Q: Can I reload the RB at any register, or just at the Customer Service desk?
    It can be done at any register, however some cashiers are not trained on how to do this and you may have to go to Customer Service.

    Q: What is the most efficient way to drain a RedCard?
    Use BillPay to pay bills. For example, pay the credit card you used to load RedCard with. You can also withdraw money at ATMs.

    Q: I cant access the BillPay feature through the RB website!
    Verify that your account information correctly reflects a 10-digit phone number (including area code). Numerous people have reported that their account only had a 7-digit phone number (no area code) and that, after updating to a 10-digit phone number, BillPay miraculously started working.

    Q: Can we buy a temporary Redbird card while we still have a Bluebird or Serve account?
    Yes.

    Q: How many Redbird cards can you purchase at once?
    You can only purchase one Redbird card a day per SSN. If you plan to purchase more than one, be sure to use a different SSN for each purchase to avoid activation issues.

    Q: Can we register our temporary Redbird online while we still have a Bluebird or Serve account?
    No. You will have to cancel your Bluebird or Serve account first before registering.

    Q: How do I cancel my BlueBird or Serve Account online? Do I need to call them?
    Frequent Miler posted a useful trick that will help you cancel online How to cancel Bluebird online This works for both BlueBird and Serve.

    Q: Cancelled Bluebird, why does registering Redbird error out saying Bluebird is still active?
    If you have open transactions that have not been settled, like BillPay checks that have not yet been cashed, the account cannot settle and will not be truly closed. Thus Target will reject it until it's permanently closed.

    Q: Can we get Redbird online?
    No. The only way to get Redbird is to find a participating Target store and buy a temporary card there. Some people have purchased RB on Ebay, Amazon, or through private deals. Be aware that doing so may violate the TOS of one or more of these services. Also be aware that buying an un-activated RB, you are potentially buying "stolen" merchandise; the seller *may* have simply taken the un-activated RB cards from a target store without permission. At best they got permission from a low-level employee; they certainly are not getting permission from someone authorized to allow sale of RB outside of the current Target-authorized roll out markets. It is highly recommended to only buy already activated Redbirds because many Targets which do not offer Redbirds also will not be able to activate them and you will spend a month with the Customer Service line trying to get a new one.

    Q: Does the initial load you put in when purchasing the Redbird count against the monthly limit?
    No. After registering the Redbird online, any loads done will count against your monthly limit, even on your temp card.

    Q: Can we load Redbird with Target gift cards at Target?NO.
    When loading, the register displays a large message saying that gift cards cannot be used to pay for this transaction.

    Q: What are the card’s load limits per transaction at Target?
    [B]As of 2/2/2015 there is a maximum $1,000 load per transaction. You can no longer load the same RB multiple times (multiple swipes) in 1 transaction. Likewise, you can no longer load multiple RBs (say your's and your spouse's) in 1 transaction. Maximum of 1 load, for $1,000 per debit card payment. End of story.

    Q: What credit cards can I use to reload RedCard in Target stores?
    NONE. As of May 6, 2015, credit cards cannot be used to reload.

    Q: Can I reload with a debit card?
    Yes, but only if the debit card can be authenticated with PIN-number. Signature-based debit that processes on the Visa/MasterCard/AmEx networks will NOT work.

    Q: Can I reload with a prepaid debit card or Vanilla Visa?
    Yes, but only if you have a PIN for that card.

    Q: How can I load 2 debit cards in one transaction? Example 2x$500.
    1. Swipe debit card on my terminal after total comes up $1000.
    2. PIN pad comes up. Enter 4 digit PIN.
    3. Do you want cash back? press NO
    4. Do you want full amount on this card? press NO <<<Note: I pressed YES and did not have a step 5. - PHLisa
    5. Cashier reads something on register, asks how much on this card. $500. They push something to continue.
    6. Swipe card #2. Enter PIN
    7. Repeat 3 to 5. Total: 0.00
    8. Receipt prints. Thank cashier. The end.
    (thanks to Mamibear)

    Q: Can someone else buy a Redbird card for you?
    Yes. When you buy a temp Redbird card at Target, you have to give them your drivers license info, your SSN (can be any set of numbers, does not need to be real), birthdate, and more. Then, you have to register the card online in order to get a permanent card. In the process of registering online, they ask for the birthday of the original buyer on the first screen, but you can put your own and it will still work. Either way, you can still change the details on the following screens. I did this for my wife. I bought the card at Target and used my own driver’s license, SSN, etc. But, when I got home, I registered the card to my wife. I can’t promise this will work for everyone, but it worked for me.

    Q: Can you reload Serve/Bluebird at Target?
    No.

    Q: How do I contact Target's support team to resolve an issue with my RedCard?
    Call Target's Prepaid Resolution Team, their direct telephone number is 800 438 6468 (open from 8AM to 430PM MST).

    Q: Can you have both Redbird and AFT cards?
    Yes.
    You can have both Redbird and AFT since they are independent products.

    Q: I got a "Pending" notice that the registration is being reviewed, what now?
    Add [email protected] to your address book, and check your spam folder for an email about it. You can also call in. They will need images or faxes of:
    • Social Security Documentation (must clearly show full 9 digit Social Security Number). Choose 1 of the following options:
    ◦ Social Security Card, OR
    ◦ A Medicare insurance card
    Plus...
    • Picture ID
    ◦ A valid driver's license card OR
    ◦ A valid state issued ID OR
    ◦ A valid United States Government ID Card (e.g. Green Card) OR
    ◦ A valid United States Passport (photo page only)


    Secure Document Upload
    Here's the link to upload secure documents to REDcard: https://secure.prepaidredcard.com/User/SecureFileUpload
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    Old Apr 22, 15, 8:56 pm
      #5506  
     
    Join Date: Jul 2014
    Posts: 174
    Originally Posted by Ralf83 View Post
    Correct.
    Thanks!
    khochurn is offline  
    Old Apr 22, 15, 8:58 pm
      #5507  
     
    Join Date: Jul 2014
    Posts: 174
    Originally Posted by khochurn View Post
    I got my permanent card today. Is there a max limit per transaction?

    Should I do two $1000 transactions, each one on a different credit card? Should I add a random item for each purpose to make it $10xx.xx?

    Thanks
    Tried 1000 on Citi Reserve and got a FA. Loaded 800 on Amex Hilton and 200 on Citi Hilton Signature.

    Dealt with the FA via text, and was able to load 1000 on the Citi Reserve 5 minutes later.
    khochurn is offline  
    Old Apr 22, 15, 9:01 pm
      #5508  
    cxr
     
    Join Date: Mar 2015
    Posts: 149
    bwaahah just recently got my target prepaid. wife running to target for some small things... gave her instructions to do the first load. we will see how it goes.
    cxr is offline  
    Old Apr 22, 15, 9:06 pm
      #5509  
     
    Join Date: Feb 2013
    Posts: 1,689
    Originally Posted by khochurn View Post
    Tried 1000 on Citi Reserve and got a FA. Loaded 800 on Amex Hilton and 200 on Citi Hilton Signature.

    Dealt with the FA via text, and was able to load 1000 on the Citi Reserve 5 minutes later.
    We have to load at CS. Got that dreaded FA but left the phone at home. The kid told us to use the phone on the desk like it was part of the usual routine
    YoungBubbie is offline  
    Old Apr 22, 15, 9:17 pm
      #5510  
    cxr
     
    Join Date: Mar 2015
    Posts: 149
    Originally Posted by cxr View Post
    bwaahah just recently got my target prepaid. wife running to target for some small things... gave her instructions to do the first load. we will see how it goes.
    wife said they were helpful got about 8 people and tried to load but was unsuccessful
    said she was trying to load 2,000 (1,000 on 2 different cards) and the machine said amount too low.

    anybody know what could of gone wrong?

    Last edited by cxr; Apr 22, 15 at 10:07 pm
    cxr is offline  
    Old Apr 22, 15, 10:05 pm
      #5511  
     
    Join Date: Oct 2009
    Location: ATL
    Programs: AA GLD 1MM
    Posts: 336
    Atlantic Station Target in Atlanta tonight wouldn't take the Amex gift cards. They've worked before at that specific Target. The register kept coming up "card not approved" (tried two GCs). I switched to a CC and it loaded fine.
    mathlete is offline  
    Old Apr 22, 15, 10:12 pm
      #5512  
     
    Join Date: Apr 2013
    Posts: 167
    Originally Posted by cxr View Post
    wife said they were helpful got about 8 people and tried to load but was unsuccessful
    said she was trying to load 2,000 (1,000 on 2 different cards) and the machine said amount too low.

    anybody know what could of gone wrong?
    Load $500 at a time.
    fyugioh is offline  
    Old Apr 22, 15, 10:19 pm
      #5513  
     
    Join Date: Apr 2014
    Posts: 56
    Originally Posted by mathlete View Post
    Atlantic Station Target in Atlanta tonight wouldn't take the Amex gift cards. They've worked before at that specific Target. The register kept coming up "card not approved" (tried two GCs). I switched to a CC and it loaded fine.

    huh really? I loaded my first 5k (2.5k yesterday 2.5k today) there using my visa/amex
    but starting from next month, i was gonna buy amc to load it...i guess i shouldnt anymore..?
    lkh5650 is offline  
    Old Apr 22, 15, 10:26 pm
      #5514  
     
    Join Date: Aug 2013
    Programs: AA EXP, Hyatt Diamond
    Posts: 268
    Originally Posted by trouble747 View Post
    Any way to (1) clear the charge beforehand to avoid a fraud alert, or absent that (2) get an immediate verification text message like chase sends? Although I have text alerts activated, I still had to get an email, then call, then view a text link, then try again. Too much.
    Get the amex app
    dlandz is offline  
    Old Apr 22, 15, 10:47 pm
      #5515  
     
    Join Date: Aug 2012
    Posts: 462
    Originally Posted by mathlete View Post
    Atlantic Station Target in Atlanta tonight wouldn't take the Amex gift cards. They've worked before at that specific Target. The register kept coming up "card not approved" (tried two GCs). I switched to a CC and it loaded fine.
    Maybe something was wrong with those particular AGC?
    mastermind85 is offline  
    Old Apr 22, 15, 10:53 pm
      #5516  
     
    Join Date: Nov 2013
    Programs: MVP Gold 75k, Hilton Diamond, SPG Gold
    Posts: 110
    Just wrapping up my first week with the card. Only problems I have had are citi FA which I was able to clear up.

    Back in the beginning of March there were reports of users getting emails saying their acts were shut down. Was that a hoax? I have been searching around but can't find any other information.
    seahawkflyer is offline  
    Old Apr 22, 15, 10:57 pm
      #5517  
     
    Join Date: Jan 2013
    Location: NYC
    Programs: Delta Plat, SPG Plat, Hyatt Gold, Hertz Presidents
    Posts: 20
    Orange County - 3 Store Reloads

    In the OC for a couple of days. Visited the Target on Harbor Blvd in Costa Mesa, probably one of the nicest group of employees that I've encountered across the country. Easy $2k load at GS, $1k load with CSR then another $1k with a different CSR. Everyone asked me how my day was or wished me a good day.

    FYI: I saw a lot of nice cars in the parking lot and a high number of attractive moms with kids in yoga pants. I seriously have a strain in my neck from turning my head so much. The OC has it going on. Don't mean to offend anyone but just a random data point.

    A completely different experience at the Target on Adams in Huntington Beach. The CSR in GS was not having it, I only loaded $1k with her, didn't want to push my luck. Did have a CSR in line load $1k for me as we'll. Both asked for photo I'd to match up my name to the cc.

    The last Target of the day was on Bristol Ave, no problems with loading $3k. Apparently this Target opens at 8 and closes at 11. Will head back to a couple of Stores in the morning to finish up.
    Mango716 is offline  
    Old Apr 22, 15, 11:12 pm
      #5518  
     
    Join Date: Sep 2013
    Programs: AA Lifetime Gold
    Posts: 3,677
    Originally Posted by seahawkflyer View Post
    Back in the beginning of March there were reports of users getting emails saying their acts were shut down. Was that a hoax? I have been searching around but can't find any other information.
    HOAX
    Brugge is offline  
    Old Apr 22, 15, 11:48 pm
      #5519  
     
    Join Date: Nov 2013
    Programs: MVP Gold 75k, Hilton Diamond, SPG Gold
    Posts: 110
    Originally Posted by Brugge View Post
    HOAX
    Awesome!
    seahawkflyer is offline  
    Old Apr 22, 15, 11:51 pm
      #5520  
     
    Join Date: Apr 2015
    Posts: 68
    Originally Posted by dlandz View Post
    Get the amex app
    How do you get the amex app to give you FAs so you can approve them from there? Tried to load $1k with my PRG and I had to call CS. No notification from the app, checked my push settings from my iPhone and everything is fine.
    sateran is offline  

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