Jan 10, 2015, 9:20 pm
Last edit by: NoonRadar
Nov 24, 2015
Dear XXXXXXXXX,
We want to let you know that we are making a change to your Target Prepaid REDcard® by American Express, and you will no longer be able to add money from your debit card at Target stores. As always, you can continue to add money to your Prepaid REDcard by using:
• Your debit card online through your Account
• Cash at a Target Store
• Direct Deposit (You can automatically add all or part of your paycheck, government benefits and federal tax refunds to your Prepaid REDcard)
DEAD FOR DEBIT CARD LOADS EFFECTIVE 10/12/2015 - MEMO: http://frequentmiler.boardingarea.co...uests-can-use/
DEAD FOR CREDIT CARD LOADS. (Amex GCs Included)
Effective May 6, 2015 registers are hard-coded to not allow credit card reload. PIN-based debit cards are working, however YMMV. PIN-based debit cards may be refused by cashiers.
WHAT IS TARGET PREPAID REDCARD?
Prepaid Redcard is a reloadable American Express card. It is only available to purchase at select Target stores.
WEBSITE:
This site may error when in Firefox, especially with adding payees / bill pay. Customer service says to use Chrome or Internet Explorer.
https://amex.serve.com/prepaidredcard
PREPAID REDCARD LOAD LIMITS
Cash (or debit card) loading at Target: ** - $1,000/transaction, $2,500/day and $5,000/month
Online Debit Card Load * - $200/day and $1,000/month
Checking/Savings Account - $2,000/month
Checks - $2,000/day and $10,000/month
ATM Withdrawals - $750/day and $2,000/month
All "Monthly" limits are per calendar month and reset on the 1st of each month.
Daily limits reset at midnight Eastern time, 9 PM Pacific time.
*For online debit load, only use of bank-issued cards is allowed. The use of pre-paid debit cards (Netspend, Paypower, Univision, Paypal, etc.) and VGC/MGC/AGCs is not allowed. Your account will be flagged upon first/second attempt.
ATM Withdrawals:
No-fee ATM usage at US Target stores* and U.S. Allpoint network ATMs. (ATM usage not available at any other ATMs.) Find an Allpoint ATM at: www.allpointnetwork.com Note that some ATMs only allow $400/transaction. There is a $750/day and $2,000/month limit to ATM withdrawals.
RedCard is only available in specific Target stores and is not available in all states. Go to this site to find a list of available locations:https://amex.serve.com/prepaidredcard
FREQUENTLY ASKED QUESTIONS
Q: Can I reload a RB at a Target that doesn't sell RB?
Yes. However, the cashier may not know how to do it. You may be able to coach them through it by saying "It's like reloading a Starbucks (or Gift) card". For step-by-step instructions on one method of 'coaching' new cashiers see Post#1904
Q: Can I buy or reload a RB in North Carolina?
See post here: http://www.flyertalk.com/forum/manuf...a-63.html#2520
There is currently a software issue preventing any reload of any kind in NC. It is a known issue but there is no ETA on a fix.
Q: Can I reload the RB at any register, or just at the Customer Service desk?
It can be done at any register, however some cashiers are not trained on how to do this and you may have to go to Customer Service.
Q: What is the most efficient way to drain a RedCard?
Use BillPay to pay bills. For example, pay the credit card you used to load RedCard with. You can also withdraw money at ATMs.
Q: I cant access the BillPay feature through the RB website!
Verify that your account information correctly reflects a 10-digit phone number (including area code). Numerous people have reported that their account only had a 7-digit phone number (no area code) and that, after updating to a 10-digit phone number, BillPay miraculously started working.
Q: Can we buy a temporary Redbird card while we still have a Bluebird or Serve account?
Yes.
Q: How many Redbird cards can you purchase at once?
You can only purchase one Redbird card a day per SSN. If you plan to purchase more than one, be sure to use a different SSN for each purchase to avoid activation issues.
Q: Can we register our temporary Redbird online while we still have a Bluebird or Serve account?
No. You will have to cancel your Bluebird or Serve account first before registering.
Q: How do I cancel my BlueBird or Serve Account online? Do I need to call them?
Frequent Miler posted a useful trick that will help you cancel online How to cancel Bluebird online This works for both BlueBird and Serve.
Q: Cancelled Bluebird, why does registering Redbird error out saying Bluebird is still active?
If you have open transactions that have not been settled, like BillPay checks that have not yet been cashed, the account cannot settle and will not be truly closed. Thus Target will reject it until it's permanently closed.
Q: Can we get Redbird online?
No. The only way to get Redbird is to find a participating Target store and buy a temporary card there. Some people have purchased RB on Ebay, Amazon, or through private deals. Be aware that doing so may violate the TOS of one or more of these services. Also be aware that buying an un-activated RB, you are potentially buying "stolen" merchandise; the seller *may* have simply taken the un-activated RB cards from a target store without permission. At best they got permission from a low-level employee; they certainly are not getting permission from someone authorized to allow sale of RB outside of the current Target-authorized roll out markets. It is highly recommended to only buy already activated Redbirds because many Targets which do not offer Redbirds also will not be able to activate them and you will spend a month with the Customer Service line trying to get a new one.
Q: Does the initial load you put in when purchasing the Redbird count against the monthly limit?
No. After registering the Redbird online, any loads done will count against your monthly limit, even on your temp card.
Q: Can we load Redbird with Target gift cards at Target?NO.
When loading, the register displays a large message saying that gift cards cannot be used to pay for this transaction.
Q: What are the card’s load limits per transaction at Target?
[B]As of 2/2/2015 there is a maximum $1,000 load per transaction. You can no longer load the same RB multiple times (multiple swipes) in 1 transaction. Likewise, you can no longer load multiple RBs (say your's and your spouse's) in 1 transaction. Maximum of 1 load, for $1,000 per debit card payment. End of story.
Q: What credit cards can I use to reload RedCard in Target stores?
NONE. As of May 6, 2015, credit cards cannot be used to reload.
Q: Can I reload with a debit card?
Yes, but only if the debit card can be authenticated with PIN-number. Signature-based debit that processes on the Visa/MasterCard/AmEx networks will NOT work.
Q: Can I reload with a prepaid debit card or Vanilla Visa?
Yes, but only if you have a PIN for that card.
Q: How can I load 2 debit cards in one transaction? Example 2x$500.
1. Swipe debit card on my terminal after total comes up $1000.
2. PIN pad comes up. Enter 4 digit PIN.
3. Do you want cash back? press NO
4. Do you want full amount on this card? press NO <<<Note: I pressed YES and did not have a step 5. - PHLisa
5. Cashier reads something on register, asks how much on this card. $500. They push something to continue.
6. Swipe card #2. Enter PIN
7. Repeat 3 to 5. Total: 0.00
8. Receipt prints. Thank cashier. The end.
(thanks to Mamibear)
Q: Can someone else buy a Redbird card for you?
Yes. When you buy a temp Redbird card at Target, you have to give them your drivers license info, your SSN (can be any set of numbers, does not need to be real), birthdate, and more. Then, you have to register the card online in order to get a permanent card. In the process of registering online, they ask for the birthday of the original buyer on the first screen, but you can put your own and it will still work. Either way, you can still change the details on the following screens. I did this for my wife. I bought the card at Target and used my own driver’s license, SSN, etc. But, when I got home, I registered the card to my wife. I can’t promise this will work for everyone, but it worked for me.
Q: Can you reload Serve/Bluebird at Target?
No.
Q: How do I contact Target's support team to resolve an issue with my RedCard?
Call Target's Prepaid Resolution Team, their direct telephone number is 800 438 6468 (open from 8AM to 430PM MST).
Q: Can you have both Redbird and AFT cards?
Yes.
You can have both Redbird and AFT since they are independent products.
Q: I got a "Pending" notice that the registration is being reviewed, what now?
Add [email protected] to your address book, and check your spam folder for an email about it. You can also call in. They will need images or faxes of:
• Social Security Documentation (must clearly show full 9 digit Social Security Number). Choose 1 of the following options:
◦ Social Security Card, OR
◦ A Medicare insurance card
Plus...
• Picture ID
◦ A valid driver's license card OR
◦ A valid state issued ID OR
◦ A valid United States Government ID Card (e.g. Green Card) OR
◦ A valid United States Passport (photo page only)
◦ Social Security Card, OR
◦ A Medicare insurance card
Plus...
• Picture ID
◦ A valid driver's license card OR
◦ A valid state issued ID OR
◦ A valid United States Government ID Card (e.g. Green Card) OR
◦ A valid United States Passport (photo page only)
Secure Document Upload
Here's the link to upload secure documents to REDcard: https://secure.prepaidredcard.com/User/SecureFileUpload
Prepaid REDcard (Target) 2015-2016
Mar 14, 2015, 6:49 pm
#3871
Join Date: Jan 2015
Programs: SPG, A+, SW RR, 2x cash
Posts: 31
Any more successful data points for the 2/25 missing money debacle? My 10 day wait period ended today so I called again and they are now submitting the claim to some other department and it could take up to 45 days per the rep to have them manually push the money through.
My CC balance from the load will be due by then and while I have the float to cover it (#1 rule!), I am a little worried that for some unforseen reason Redcard decides not to credit me my money and I would have already covered the CC balance with my own funds. I don't even know if I could file a claim with the credit card any more at that point. But other than this single 2/25 hiccup I have loaded all cards fine since Jan.
My CC balance from the load will be due by then and while I have the float to cover it (#1 rule!), I am a little worried that for some unforseen reason Redcard decides not to credit me my money and I would have already covered the CC balance with my own funds. I don't even know if I could file a claim with the credit card any more at that point. But other than this single 2/25 hiccup I have loaded all cards fine since Jan.
Mar 14, 2015, 8:51 pm
#3873
Join Date: Sep 2013
Location: PIT-SCE-AOO-PHL-NYC-WAS
Programs: free agent
Posts: 1,036
I would probably wait until Tuesday at the very least just to be sure that things went through and of course by Monday night, you should check your CC account to ensure that the BP went through successfully. In terms of how long you should actually wait after you have officially closed Serve, I don't think you really have to wait...(maybe 5 minutes if you want to be absolutely sure) since you should be able to register for the permanent RB card right away.
^
Mar 14, 2015, 10:03 pm
#3874
Join Date: Jan 2014
Location: SEA
Posts: 94
Interesting experience today:
I took my Redbird in to reload today. Asked for the usual $1000 load at Customer Service and used a $50 Vanilla Visa from last week's Office Depot promotion to pay the first $50 and had an Amex GC to cover the remainder.
The $50 Visa was swiped and the last 4 was entered and then the register got stuck and asked for an "override" or something, so the manager-entered the last 4 of the $50 again (I think) and the receipt printed out showing the full $1000 charged to my $50 visa GC.
The funds are available on my Redbird. My $50 Visa GC shows a transaction pending for $0 at Target. I'm guessing that at some point Amex will realize they didn't get that $1000. Or maybe the Target I went to will discover something went missing - hopefully it doesn't lead to me getting shut down there.
Anyone else have an experience like this?
I used to reload the Amex Campus Edition at campus bookstores and this happened to me a couple of times. I had a hyper-sensitive Citi Forward that declined a $500 charge but somehow the register overrode it and the Campus Edition card was funded anyway. This happened twice and no one ever noticed and there was no way I could report it to anyone.
I took my Redbird in to reload today. Asked for the usual $1000 load at Customer Service and used a $50 Vanilla Visa from last week's Office Depot promotion to pay the first $50 and had an Amex GC to cover the remainder.
The $50 Visa was swiped and the last 4 was entered and then the register got stuck and asked for an "override" or something, so the manager-entered the last 4 of the $50 again (I think) and the receipt printed out showing the full $1000 charged to my $50 visa GC.
The funds are available on my Redbird. My $50 Visa GC shows a transaction pending for $0 at Target. I'm guessing that at some point Amex will realize they didn't get that $1000. Or maybe the Target I went to will discover something went missing - hopefully it doesn't lead to me getting shut down there.
Anyone else have an experience like this?
I used to reload the Amex Campus Edition at campus bookstores and this happened to me a couple of times. I had a hyper-sensitive Citi Forward that declined a $500 charge but somehow the register overrode it and the Campus Edition card was funded anyway. This happened twice and no one ever noticed and there was no way I could report it to anyone.
Mar 14, 2015, 10:06 pm
#3875
Join Date: Mar 2015
Location: Sacramento, CA
Programs: AA G, Marriott G
Posts: 6
Mar 14, 2015, 10:27 pm
#3876
Join Date: Feb 2015
Posts: 186
Any more successful data points for the 2/25 missing money debacle? My 10 day wait period ended today so I called again and they are now submitting the claim to some other department and it could take up to 45 days per the rep to have them manually push the money through.
My CC balance from the load will be due by then and while I have the float to cover it (#1 rule!), I am a little worried that for some unforseen reason Redcard decides not to credit me my money and I would have already covered the CC balance with my own funds. I don't even know if I could file a claim with the credit card any more at that point. But other than this single 2/25 hiccup I have loaded all cards fine since Jan.
My CC balance from the load will be due by then and while I have the float to cover it (#1 rule!), I am a little worried that for some unforseen reason Redcard decides not to credit me my money and I would have already covered the CC balance with my own funds. I don't even know if I could file a claim with the credit card any more at that point. But other than this single 2/25 hiccup I have loaded all cards fine since Jan.
Mar 15, 2015, 1:30 am
#3877
Join Date: Aug 2013
Programs: AA EXP, Hyatt Diamond
Posts: 273
The $50 Visa was swiped and the last 4 was entered and then the register got stuck and asked for an "override" or something, so the manager-entered the last 4 of the $50 again (I think) and the receipt printed out showing the full $1000 charged to my $50 visa GC.
The funds are available on my Redbird. My $50 Visa GC shows a transaction pending for $0 at Target. I'm guessing that at some point Amex will realize they didn't get that $1000. Or maybe the Target I went to will discover something went missing - hopefully it doesn't lead to me getting shut down there.
Anyone else have an experience like this?
The funds are available on my Redbird. My $50 Visa GC shows a transaction pending for $0 at Target. I'm guessing that at some point Amex will realize they didn't get that $1000. Or maybe the Target I went to will discover something went missing - hopefully it doesn't lead to me getting shut down there.
Anyone else have an experience like this?
Mar 15, 2015, 6:36 am
#3878
Suspended
Join Date: Jun 2011
Posts: 639
Do you also recommend throwing yourself under the bus when it drives by?
Mar 15, 2015, 7:43 am
#3879
Join Date: May 2011
Programs: Spg Gold, Hilton Diamond, Hyatt Diamond
Posts: 1,578
to ask 😊
Thanks
Mar 15, 2015, 7:55 am
#3880
Join Date: May 2011
Programs: Spg Gold, Hilton Diamond, Hyatt Diamond
Posts: 1,578
#1 Squirreled two of the old One vanillas before I left for EUROPE 3 months ago . Old ones said One Vanilla prepaid Visa card / Fast card on the back issued by Bankcorp
Can I activate them at the store that I took them from ?
#2 Found new ones that just say Visa / GC issued by same bank , that I can buy on CC . Same thing new packaging or is there some difference ?
If these are the same I will not try to activate old ones , if there is no difference.
Can we load these to RB
Thanks
Can I activate them at the store that I took them from ?
#2 Found new ones that just say Visa / GC issued by same bank , that I can buy on CC . Same thing new packaging or is there some difference ?
If these are the same I will not try to activate old ones , if there is no difference.
Can we load these to RB
Thanks
Mar 15, 2015, 8:46 am
#3881
Join Date: Feb 2015
Location: CT
Posts: 4
Is anyone still waiting for transactions to post from the issues on Feb 21st? My account saw a posted transaction on the 21st and then an immediate reversal of those funds. Much like what many of you had on that same day. But my redcard account has not been funded yet. I did call once and they said to wait 10 days. It's been well over 10 days. Just wondering if people were in the same boat or how to proceed from here. Thanks
Mar 15, 2015, 9:39 am
#3882
Join Date: Jan 2011
Location: BOS
Programs: IHG Amb, Honors Gold, SPG Gold
Posts: 78
Is anyone still waiting for transactions to post from the issues on Feb 21st? My account saw a posted transaction on the 21st and then an immediate reversal of those funds. Much like what many of you had on that same day. But my redcard account has not been funded yet. I did call once and they said to wait 10 days. It's been well over 10 days. Just wondering if people were in the same boat or how to proceed from here. Thanks
Mar 15, 2015, 9:53 am
#3883
Join Date: Jun 2011
Posts: 28
Over the last 6 weeks or so, I haven't been able to have any success loading at a normal cash register. They've always sent me to Guest Services/Customer Service without even trying (even with gentle insistence that it used to work, and they just have to swipe). This has been about 6 occasions now across 4 different Targets around Austin. I used to load fine at registers in January. I prefer this so as to combine it with other purchases and not have round numbers (or have to load an odd amount).
Mar 15, 2015, 10:29 am
#3884
Join Date: Sep 2013
Programs: AA Lifetime Gold
Posts: 3,677
Over the last 6 weeks or so, I haven't been able to have any success loading at a normal cash register. They've always sent me to Guest Services/Customer Service without even trying (even with gentle insistence that it used to work, and they just have to swipe). This has been about 6 occasions now across 4 different Targets around Austin. I used to load fine at registers in January. I prefer this so as to combine it with other purchases and not have round numbers (or have to load an odd amount).
I wouldn't do business there anymore. Go back to using BB at WM, where they know how to treat their customers properly.
Mar 15, 2015, 10:33 am
#3885
Join Date: Aug 2012
Location: Dreamland
Posts: 928
Over the last 6 weeks or so, I haven't been able to have any success loading at a normal cash register. They've always sent me to Guest Services/Customer Service without even trying (even with gentle insistence that it used to work, and they just have to swipe). This has been about 6 occasions now across 4 different Targets around Austin. I used to load fine at registers in January. I prefer this so as to combine it with other purchases and not have round numbers (or have to load an odd amount).