Prepaid REDcard (Target) 2015-2016

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Nov 24, 2015

Dear XXXXXXXXX,

We want to let you know that we are making a change to your Target Prepaid REDcard® by American Express, and you will no longer be able to add money from your debit card at Target stores. As always, you can continue to add money to your Prepaid REDcard by using:

• Your debit card online through your Account
• Cash at a Target Store
• Direct Deposit (You can automatically add all or part of your paycheck, government benefits and federal tax refunds to your Prepaid REDcard)


DEAD FOR DEBIT CARD LOADS EFFECTIVE 10/12/2015 - MEMO: http://frequentmiler.boardingarea.co...uests-can-use/


DEAD FOR CREDIT CARD LOADS. (Amex GCs Included)

Effective May 6, 2015 registers are hard-coded to not allow credit card reload. PIN-based debit cards are working, however YMMV. PIN-based debit cards may be refused by cashiers.


WHAT IS TARGET PREPAID REDCARD?
Prepaid Redcard is a reloadable American Express card. It is only available to purchase at select Target stores.

    WEBSITE:
    This site may error when in Firefox, especially with adding payees / bill pay. Customer service says to use Chrome or Internet Explorer.
    https://amex.serve.com/prepaidredcard

    PREPAID REDCARD LOAD LIMITS
    Cash (or debit card) loading at Target: ** - $1,000/transaction, $2,500/day and $5,000/month
    Online Debit Card Load * - $200/day and $1,000/month
    Checking/Savings Account - $2,000/month
    Checks - $2,000/day and $10,000/month
    ATM Withdrawals - $750/day and $2,000/month



    All "Monthly" limits are per calendar month and reset on the 1st of each month.
    Daily limits reset at midnight Eastern time, 9 PM Pacific time.

    *For online debit load, only use of bank-issued cards is allowed. The use of pre-paid debit cards (Netspend, Paypower, Univision, Paypal, etc.) and VGC/MGC/AGCs is not allowed. Your account will be flagged upon first/second attempt.

    ATM Withdrawals:
    No-fee ATM usage at US Target stores* and U.S. Allpoint network ATMs. (ATM usage not available at any other ATMs.) Find an Allpoint ATM at: www.allpointnetwork.com Note that some ATMs only allow $400/transaction. There is a $750/day and $2,000/month limit to ATM withdrawals.

    RedCard is only available in specific Target stores and is not available in all states. Go to this site to find a list of available locations:https://amex.serve.com/prepaidredcard

    FREQUENTLY ASKED QUESTIONS
    Q: Can I reload a RB at a Target that doesn't sell RB?
    Yes. However, the cashier may not know how to do it. You may be able to coach them through it by saying "It's like reloading a Starbucks (or Gift) card". For step-by-step instructions on one method of 'coaching' new cashiers see Post#1904

    Q: Can I buy or reload a RB in North Carolina?
    See post here: http://www.flyertalk.com/forum/manuf...a-63.html#2520
    There is currently a software issue preventing any reload of any kind in NC. It is a known issue but there is no ETA on a fix.

    Q: Can I reload the RB at any register, or just at the Customer Service desk?
    It can be done at any register, however some cashiers are not trained on how to do this and you may have to go to Customer Service.

    Q: What is the most efficient way to drain a RedCard?
    Use BillPay to pay bills. For example, pay the credit card you used to load RedCard with. You can also withdraw money at ATMs.

    Q: I cant access the BillPay feature through the RB website!
    Verify that your account information correctly reflects a 10-digit phone number (including area code). Numerous people have reported that their account only had a 7-digit phone number (no area code) and that, after updating to a 10-digit phone number, BillPay miraculously started working.

    Q: Can we buy a temporary Redbird card while we still have a Bluebird or Serve account?
    Yes.

    Q: How many Redbird cards can you purchase at once?
    You can only purchase one Redbird card a day per SSN. If you plan to purchase more than one, be sure to use a different SSN for each purchase to avoid activation issues.

    Q: Can we register our temporary Redbird online while we still have a Bluebird or Serve account?
    No. You will have to cancel your Bluebird or Serve account first before registering.

    Q: How do I cancel my BlueBird or Serve Account online? Do I need to call them?
    Frequent Miler posted a useful trick that will help you cancel online How to cancel Bluebird online This works for both BlueBird and Serve.

    Q: Cancelled Bluebird, why does registering Redbird error out saying Bluebird is still active?
    If you have open transactions that have not been settled, like BillPay checks that have not yet been cashed, the account cannot settle and will not be truly closed. Thus Target will reject it until it's permanently closed.

    Q: Can we get Redbird online?
    No. The only way to get Redbird is to find a participating Target store and buy a temporary card there. Some people have purchased RB on Ebay, Amazon, or through private deals. Be aware that doing so may violate the TOS of one or more of these services. Also be aware that buying an un-activated RB, you are potentially buying "stolen" merchandise; the seller *may* have simply taken the un-activated RB cards from a target store without permission. At best they got permission from a low-level employee; they certainly are not getting permission from someone authorized to allow sale of RB outside of the current Target-authorized roll out markets. It is highly recommended to only buy already activated Redbirds because many Targets which do not offer Redbirds also will not be able to activate them and you will spend a month with the Customer Service line trying to get a new one.

    Q: Does the initial load you put in when purchasing the Redbird count against the monthly limit?
    No. After registering the Redbird online, any loads done will count against your monthly limit, even on your temp card.

    Q: Can we load Redbird with Target gift cards at Target?NO.
    When loading, the register displays a large message saying that gift cards cannot be used to pay for this transaction.

    Q: What are the card’s load limits per transaction at Target?
    [B]As of 2/2/2015 there is a maximum $1,000 load per transaction. You can no longer load the same RB multiple times (multiple swipes) in 1 transaction. Likewise, you can no longer load multiple RBs (say your's and your spouse's) in 1 transaction. Maximum of 1 load, for $1,000 per debit card payment. End of story.

    Q: What credit cards can I use to reload RedCard in Target stores?
    NONE. As of May 6, 2015, credit cards cannot be used to reload.

    Q: Can I reload with a debit card?
    Yes, but only if the debit card can be authenticated with PIN-number. Signature-based debit that processes on the Visa/MasterCard/AmEx networks will NOT work.

    Q: Can I reload with a prepaid debit card or Vanilla Visa?
    Yes, but only if you have a PIN for that card.

    Q: How can I load 2 debit cards in one transaction? Example 2x$500.
    1. Swipe debit card on my terminal after total comes up $1000.
    2. PIN pad comes up. Enter 4 digit PIN.
    3. Do you want cash back? press NO
    4. Do you want full amount on this card? press NO <<<Note: I pressed YES and did not have a step 5. - PHLisa
    5. Cashier reads something on register, asks how much on this card. $500. They push something to continue.
    6. Swipe card #2. Enter PIN
    7. Repeat 3 to 5. Total: 0.00
    8. Receipt prints. Thank cashier. The end.
    (thanks to Mamibear)

    Q: Can someone else buy a Redbird card for you?
    Yes. When you buy a temp Redbird card at Target, you have to give them your drivers license info, your SSN (can be any set of numbers, does not need to be real), birthdate, and more. Then, you have to register the card online in order to get a permanent card. In the process of registering online, they ask for the birthday of the original buyer on the first screen, but you can put your own and it will still work. Either way, you can still change the details on the following screens. I did this for my wife. I bought the card at Target and used my own driver’s license, SSN, etc. But, when I got home, I registered the card to my wife. I can’t promise this will work for everyone, but it worked for me.

    Q: Can you reload Serve/Bluebird at Target?
    No.

    Q: How do I contact Target's support team to resolve an issue with my RedCard?
    Call Target's Prepaid Resolution Team, their direct telephone number is 800 438 6468 (open from 8AM to 430PM MST).

    Q: Can you have both Redbird and AFT cards?
    Yes.
    You can have both Redbird and AFT since they are independent products.

    Q: I got a "Pending" notice that the registration is being reviewed, what now?
    Add [email protected] to your address book, and check your spam folder for an email about it. You can also call in. They will need images or faxes of:
    • Social Security Documentation (must clearly show full 9 digit Social Security Number). Choose 1 of the following options:
    ◦ Social Security Card, OR
    ◦ A Medicare insurance card
    Plus...
    • Picture ID
    ◦ A valid driver's license card OR
    ◦ A valid state issued ID OR
    ◦ A valid United States Government ID Card (e.g. Green Card) OR
    ◦ A valid United States Passport (photo page only)


    Secure Document Upload
    Here's the link to upload secure documents to REDcard: https://secure.prepaidredcard.com/User/SecureFileUpload
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    Old Mar 6, 15, 2:28 pm
      #3451  
     
    Join Date: Aug 2014
    Posts: 74
    Originally Posted by trouble747 View Post
    That is a good point (I have a SO who has a serve). I guess I've been on the fence as to whether we want to load $1000 a month online given we have so many chase cards between us and don't want to mess that up (but I guess no one's been shut down for the monthly 1k load alone)...
    Sorry for the newbie question but what is SO?
    psykopath515 is offline  
    Old Mar 6, 15, 2:31 pm
      #3452  
     
    Join Date: Sep 2008
    Location: Long Island, NY
    Programs: Marriott Titanium Elite/Lifetime Titanium, Delta Platinum Medallion, Hertz #1 Gold
    Posts: 629
    Significant Other?
    IslesFan is offline  
    Old Mar 6, 15, 3:04 pm
      #3453  
     
    Join Date: Feb 2015
    Posts: 7
    loaded today

    Data point 3/6/15: loaded $359 on my Redcard using a CC. Purchased my Redcard a month or so ago at the Menifee, CA Target in Riverside County. Loaded it today at the Oceanside Target on El Camino Real in San Diego County. Loaded it at the CS desk; rep asked for i.d. and compared it to both the CC and the Redcard.

    I've loaded my Redcard at the CS desk at two different Targets in San Diego North County, without any problem.
    Tesserae is offline  
    Old Mar 6, 15, 4:31 pm
      #3454  
    FlyerTalk Evangelist
     
    Join Date: Sep 1999
    Location: New York, NY, USA
    Posts: 11,432
    Is there a Target near LAX which carries RedBird?
    TerryK is offline  
    Old Mar 6, 15, 6:13 pm
      #3455  
     
    Join Date: May 2003
    Location: CA
    Programs: AA Lifetime Gold, HHonors Diamond
    Posts: 2,879
    NO, very few, if any, in LA / OC.
    deant is offline  
    Old Mar 6, 15, 7:41 pm
      #3456  
     
    Join Date: Dec 2011
    Location: WI
    Programs: A bunch
    Posts: 478
    FYI..... Had some load issues tonight. Cashier warned me of recent issues but she hadnt anyone load today so far. I gave it a try, first load fine, 2nd load went thru but didn't actually load. She knew right away when the "im sorry" receipt spit out. I asked her to void the transaction. She said she can try and got the shift manager. She was able to void it with no problem. I went shopping at target and left for the evening with only the one load.
    pointspinnacle is offline  
    Old Mar 6, 15, 7:43 pm
      #3457  
     
    Join Date: Feb 2015
    Posts: 186
    Originally Posted by pointspinnacle View Post
    FYI..... Had some load issues tonight. Cashier warned me of recent issues but she hadnt anyone load today so far. I gave it a try, first load fine, 2nd load went thru but didn't actually load. She knew right away when the "im sorry" receipt spit out. I asked her to void the transaction. She said she can try and got the shift manager. She was able to void it with no problem. I went shopping at target and left for the evening with only the one load.
    Hmm....I loaded twice this afternoon. Only $50 each time...had some $50 VGC that I needed to liquidate; ran them as debit. No issues.
    mnCO is offline  
    Old Mar 6, 15, 8:34 pm
      #3458  
     
    Join Date: Oct 2014
    Posts: 19
    Originally Posted by pointspinnacle View Post
    FYI..... Had some load issues tonight. Cashier warned me of recent issues but she hadnt anyone load today so far. I gave it a try, first load fine, 2nd load went thru but didn't actually load. She knew right away when the "im sorry" receipt spit out. I asked her to void the transaction. She said she can try and got the shift manager. She was able to void it with no problem. I went shopping at target and left for the evening with only the one load.
    Yep, load issues here, ~9pm EST. AGC. Card charged but didn't load to card. Loaded fine today around 4pm too.

    Didn't even think to have them void the transaction though when the "we're sorry" slip printed out. Ugh....
    burgetka is offline  
    Old Mar 6, 15, 8:39 pm
      #3459  
     
    Join Date: Jan 2015
    Programs: SPG, A+, SW RR, 2x cash
    Posts: 31
    Oh no not this again. I loaded fine earlier this evening, new balance posted on receipt and I got load email. A few hours later around 930 est I tried another load and got a 'contact csc' error after the total was typed in. I'm glad i didn't get to swipe. I am still waiting on funds from 2/25.

    There is a trend with the last few posts where errors have posted on an attempted 2nd load on the same day. Hopefully this is just a coincidence and it's just more Amex server problems. Some more data points would be helpful.
    jasonFTW is offline  
    Old Mar 6, 15, 8:44 pm
      #3460  
     
    Join Date: Oct 2014
    Location: Northern Virginia
    Programs: Hilton Diamond
    Posts: 75
    Originally Posted by burgetka View Post
    Yep, load issues here, ~9pm EST. AGC. Card charged but didn't load to card. Loaded fine today around 4pm too.

    Didn't even think to have them void the transaction though when the "we're sorry" slip printed out. Ugh....
    Same here, failed load at 9:08PM. New Bal: N/A. Didn't think about it until it was too late. My AFT load went through fine at the checkout register just a few minutes before.
    amazingjames is offline  
    Old Mar 6, 15, 8:47 pm
      #3461  
     
    Join Date: Dec 2013
    Location: dark side of the moon
    Programs: papa card, UA 1K
    Posts: 707
    xxxxx

    Last edited by ermintrude; Aug 30, 15 at 11:02 pm
    ermintrude is offline  
    Old Mar 6, 15, 8:48 pm
      #3462  
     
    Join Date: Jan 2015
    Posts: 5
    Originally Posted by pointspinnacle View Post
    FYI..... Had some load issues tonight. Cashier warned me of recent issues but she hadnt anyone load today so far. I gave it a try, first load fine, 2nd load went thru but didn't actually load. She knew right away when the "im sorry" receipt spit out. I asked her to void the transaction. She said she can try and got the shift manager. She was able to void it with no problem. I went shopping at target and left for the evening with only the one load.
    Just read from another forum that a few people did have problem doing their second load in Target. They got N/A message but cc had that pending transaction.
    ThunderFat is offline  
    Old Mar 6, 15, 8:52 pm
      #3463  
     
    Join Date: Oct 2014
    Posts: 6
    I was trying to load half an hour ago at 2 different Targets in SoCal and got Contact CSC errors on both of my Redbirds upon swipe. I called Customer Service thinking there was something wrong with my cards and was informed that there was a system wide issue going on with Redcard. He advised me to try again tomorrow.

    Anybody getting the same error tonight?
    mousead1 is offline  
    Old Mar 6, 15, 8:52 pm
      #3464  
     
    Join Date: Aug 2012
    Location: DCA
    Programs: UA AA SPG HILTON AMTRAK
    Posts: 38
    Did Amex change the loading policy secretly? Only one load per day now, as AFT?

    Originally Posted by ThunderFat View Post
    Just read from another forum that a few people did have problem doing their second load in Target. They got N/A message but cc had that pending transaction.
    mxhjustin is offline  
    Old Mar 6, 15, 8:53 pm
      #3465  
     
    Join Date: Oct 2010
    Location: BOS
    Posts: 813
    $5 fee to buy the Prepaid RedCard at Target in Leominster, MA.

    With a decent credit card, the rewards on $500 more than cover that $5 fee.
    xSTRIKEx6864 is offline  

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