Old Jan 10, 2015, 9:20 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: NoonRadar

Nov 24, 2015

Dear XXXXXXXXX,

We want to let you know that we are making a change to your Target Prepaid REDcard® by American Express, and you will no longer be able to add money from your debit card at Target stores. As always, you can continue to add money to your Prepaid REDcard by using:

• Your debit card online through your Account
• Cash at a Target Store
• Direct Deposit (You can automatically add all or part of your paycheck, government benefits and federal tax refunds to your Prepaid REDcard)


DEAD FOR DEBIT CARD LOADS EFFECTIVE 10/12/2015 - MEMO: http://frequentmiler.boardingarea.co...uests-can-use/


DEAD FOR CREDIT CARD LOADS. (Amex GCs Included)

Effective May 6, 2015 registers are hard-coded to not allow credit card reload. PIN-based debit cards are working, however YMMV. PIN-based debit cards may be refused by cashiers.


WHAT IS TARGET PREPAID REDCARD?
Prepaid Redcard is a reloadable American Express card. It is only available to purchase at select Target stores.

    WEBSITE:
    This site may error when in Firefox, especially with adding payees / bill pay. Customer service says to use Chrome or Internet Explorer.
    https://amex.serve.com/prepaidredcard

    PREPAID REDCARD LOAD LIMITS
    Cash (or debit card) loading at Target: ** - $1,000/transaction, $2,500/day and $5,000/month
    Online Debit Card Load * - $200/day and $1,000/month
    Checking/Savings Account - $2,000/month
    Checks - $2,000/day and $10,000/month
    ATM Withdrawals - $750/day and $2,000/month



    All "Monthly" limits are per calendar month and reset on the 1st of each month.
    Daily limits reset at midnight Eastern time, 9 PM Pacific time.

    *For online debit load, only use of bank-issued cards is allowed. The use of pre-paid debit cards (Netspend, Paypower, Univision, Paypal, etc.) and VGC/MGC/AGCs is not allowed. Your account will be flagged upon first/second attempt.

    ATM Withdrawals:
    No-fee ATM usage at US Target stores* and U.S. Allpoint network ATMs. (ATM usage not available at any other ATMs.) Find an Allpoint ATM at: www.allpointnetwork.com Note that some ATMs only allow $400/transaction. There is a $750/day and $2,000/month limit to ATM withdrawals.

    RedCard is only available in specific Target stores and is not available in all states. Go to this site to find a list of available locations:https://amex.serve.com/prepaidredcard

    FREQUENTLY ASKED QUESTIONS
    Q: Can I reload a RB at a Target that doesn't sell RB?
    Yes. However, the cashier may not know how to do it. You may be able to coach them through it by saying "It's like reloading a Starbucks (or Gift) card". For step-by-step instructions on one method of 'coaching' new cashiers see Post#1904

    Q: Can I buy or reload a RB in North Carolina?
    See post here: http://www.flyertalk.com/forum/manuf...a-63.html#2520
    There is currently a software issue preventing any reload of any kind in NC. It is a known issue but there is no ETA on a fix.

    Q: Can I reload the RB at any register, or just at the Customer Service desk?
    It can be done at any register, however some cashiers are not trained on how to do this and you may have to go to Customer Service.

    Q: What is the most efficient way to drain a RedCard?
    Use BillPay to pay bills. For example, pay the credit card you used to load RedCard with. You can also withdraw money at ATMs.

    Q: I cant access the BillPay feature through the RB website!
    Verify that your account information correctly reflects a 10-digit phone number (including area code). Numerous people have reported that their account only had a 7-digit phone number (no area code) and that, after updating to a 10-digit phone number, BillPay miraculously started working.

    Q: Can we buy a temporary Redbird card while we still have a Bluebird or Serve account?
    Yes.

    Q: How many Redbird cards can you purchase at once?
    You can only purchase one Redbird card a day per SSN. If you plan to purchase more than one, be sure to use a different SSN for each purchase to avoid activation issues.

    Q: Can we register our temporary Redbird online while we still have a Bluebird or Serve account?
    No. You will have to cancel your Bluebird or Serve account first before registering.

    Q: How do I cancel my BlueBird or Serve Account online? Do I need to call them?
    Frequent Miler posted a useful trick that will help you cancel online How to cancel Bluebird online This works for both BlueBird and Serve.

    Q: Cancelled Bluebird, why does registering Redbird error out saying Bluebird is still active?
    If you have open transactions that have not been settled, like BillPay checks that have not yet been cashed, the account cannot settle and will not be truly closed. Thus Target will reject it until it's permanently closed.

    Q: Can we get Redbird online?
    No. The only way to get Redbird is to find a participating Target store and buy a temporary card there. Some people have purchased RB on Ebay, Amazon, or through private deals. Be aware that doing so may violate the TOS of one or more of these services. Also be aware that buying an un-activated RB, you are potentially buying "stolen" merchandise; the seller *may* have simply taken the un-activated RB cards from a target store without permission. At best they got permission from a low-level employee; they certainly are not getting permission from someone authorized to allow sale of RB outside of the current Target-authorized roll out markets. It is highly recommended to only buy already activated Redbirds because many Targets which do not offer Redbirds also will not be able to activate them and you will spend a month with the Customer Service line trying to get a new one.

    Q: Does the initial load you put in when purchasing the Redbird count against the monthly limit?
    No. After registering the Redbird online, any loads done will count against your monthly limit, even on your temp card.

    Q: Can we load Redbird with Target gift cards at Target?NO.
    When loading, the register displays a large message saying that gift cards cannot be used to pay for this transaction.

    Q: What are the card’s load limits per transaction at Target?
    [B]As of 2/2/2015 there is a maximum $1,000 load per transaction. You can no longer load the same RB multiple times (multiple swipes) in 1 transaction. Likewise, you can no longer load multiple RBs (say your's and your spouse's) in 1 transaction. Maximum of 1 load, for $1,000 per debit card payment. End of story.

    Q: What credit cards can I use to reload RedCard in Target stores?
    NONE. As of May 6, 2015, credit cards cannot be used to reload.

    Q: Can I reload with a debit card?
    Yes, but only if the debit card can be authenticated with PIN-number. Signature-based debit that processes on the Visa/MasterCard/AmEx networks will NOT work.

    Q: Can I reload with a prepaid debit card or Vanilla Visa?
    Yes, but only if you have a PIN for that card.

    Q: How can I load 2 debit cards in one transaction? Example 2x$500.
    1. Swipe debit card on my terminal after total comes up $1000.
    2. PIN pad comes up. Enter 4 digit PIN.
    3. Do you want cash back? press NO
    4. Do you want full amount on this card? press NO <<<Note: I pressed YES and did not have a step 5. - PHLisa
    5. Cashier reads something on register, asks how much on this card. $500. They push something to continue.
    6. Swipe card #2. Enter PIN
    7. Repeat 3 to 5. Total: 0.00
    8. Receipt prints. Thank cashier. The end.
    (thanks to Mamibear)

    Q: Can someone else buy a Redbird card for you?
    Yes. When you buy a temp Redbird card at Target, you have to give them your drivers license info, your SSN (can be any set of numbers, does not need to be real), birthdate, and more. Then, you have to register the card online in order to get a permanent card. In the process of registering online, they ask for the birthday of the original buyer on the first screen, but you can put your own and it will still work. Either way, you can still change the details on the following screens. I did this for my wife. I bought the card at Target and used my own driver’s license, SSN, etc. But, when I got home, I registered the card to my wife. I can’t promise this will work for everyone, but it worked for me.

    Q: Can you reload Serve/Bluebird at Target?
    No.

    Q: How do I contact Target's support team to resolve an issue with my RedCard?
    Call Target's Prepaid Resolution Team, their direct telephone number is 800 438 6468 (open from 8AM to 430PM MST).

    Q: Can you have both Redbird and AFT cards?
    Yes.
    You can have both Redbird and AFT since they are independent products.

    Q: I got a "Pending" notice that the registration is being reviewed, what now?
    Add [email protected] to your address book, and check your spam folder for an email about it. You can also call in. They will need images or faxes of:
    • Social Security Documentation (must clearly show full 9 digit Social Security Number). Choose 1 of the following options:
    ◦ Social Security Card, OR
    ◦ A Medicare insurance card
    Plus...
    • Picture ID
    ◦ A valid driver's license card OR
    ◦ A valid state issued ID OR
    ◦ A valid United States Government ID Card (e.g. Green Card) OR
    ◦ A valid United States Passport (photo page only)


    Secure Document Upload
    Here's the link to upload secure documents to REDcard: https://secure.prepaidredcard.com/User/SecureFileUpload
    Print Wikipost

    Prepaid REDcard (Target) 2015-2016

    Old Mar 4, 2015, 1:16 pm
      #3361  
     
    Join Date: Dec 2011
    Posts: 2
    Adding US Airways Mastercard as Payee

    Anyone use their US airways mastercard for a redcard load and if so was the payee the Barclays Delaware bank? Don't want to deal with calling if its incorrect or lose my money in limbo somewhere. Thanks!
    nmasino is offline  
    Old Mar 4, 2015, 1:22 pm
      #3362  
    FlyerTalk Evangelist
     
    Join Date: Apr 2002
    Location: Madison, WI, USA
    Posts: 14,162
    Originally Posted by CASACW2
    Anyone tried loading their RB since that initial round of email shut downs came out?
    10 am today.
    PaulMSN is offline  
    Old Mar 4, 2015, 1:27 pm
      #3363  
     
    Join Date: Mar 2015
    Posts: 3
    Originally Posted by nmasino
    Anyone use their US airways mastercard for a redcard load and if so was the payee the Barclays Delaware bank? Don't want to deal with calling if its incorrect or lose my money in limbo somewhere. Thanks!
    I entered a new payee for my US Airways Mastercard using the info on the Barclay's "contact us" page in my account.
    DOHCrazy is offline  
    Old Mar 4, 2015, 1:44 pm
      #3364  
     
    Join Date: Nov 2010
    Location: Washington, DC
    Posts: 393
    I loaded today for around $1400 - about an hour ago, no problem.
    gm9928 is offline  
    Old Mar 4, 2015, 1:46 pm
      #3365  
     
    Join Date: Oct 2014
    Location: Salt Lake City, UT
    Programs: AAdvantage Platinum, DL Diamond 1MM, Hyatt Platinum, SPG Gold, Hilton Diamond, AMEX 2015 Centurion
    Posts: 323
    Originally Posted by nmasino
    Anyone use their US airways mastercard for a redcard load and if so was the payee the Barclays Delaware bank? Don't want to deal with calling if its incorrect or lose my money in limbo somewhere. Thanks!
    Yes, that is the payee. It is always best to do a test payment for an amount you are comfortable loosing before committing a large amount of money.
    RickyBobby is offline  
    Old Mar 4, 2015, 1:49 pm
      #3366  
     
    Join Date: Oct 2014
    Location: Salt Lake City, UT
    Programs: AAdvantage Platinum, DL Diamond 1MM, Hyatt Platinum, SPG Gold, Hilton Diamond, AMEX 2015 Centurion
    Posts: 323
    Originally Posted by DOHCrazy
    I entered a new payee for my US Airways Mastercard using the info on the Barclay's "contact us" page in my account.
    Why are you BPing this way to Barclay's? You shouldn't need to enter any address at all for them. They are Payee in the RB system and payment is made VIA ACH. If you are entering in an address to do a BP, you will be sending a check to them and I wouldn't recommend this method if you are doing large sums of money.
    RickyBobby is offline  
    Old Mar 4, 2015, 2:07 pm
      #3367  
     
    Join Date: Jan 2015
    Posts: 20
    Originally Posted by Mamibear
    For those who just got the card, going on a road trip to get one or in the process of buying one, be aware that shutdown has began:

    http://www.flyertalk.com/forum/manuf...le-lasted.html
    Would anyone really be surprised by this? There are so many greedy people that do this with several different RB cards, that it will raise more awareness and more flags for both Target and the CC company.
    aarongcat is offline  
    Old Mar 4, 2015, 2:28 pm
      #3368  
     
    Join Date: Mar 2015
    Posts: 3
    Originally Posted by RickyBobby
    Why are you BPing this way to Barclay's? You shouldn't need to enter any address at all for them. They are Payee in the RB system and payment is made VIA ACH. If you are entering in an address to do a BP, you will be sending a check to them and I wouldn't recommend this method if you are doing large sums of money.
    I just wasn't confident it was the same Payee. I'll update my method.
    DOHCrazy is offline  
    Old Mar 4, 2015, 2:32 pm
      #3369  
     
    Join Date: Mar 2015
    Posts: 3
    Anyone tried loading their RB since that initial round of email shut downs came out?
    3pm today.
    DOHCrazy is offline  
    Old Mar 4, 2015, 2:46 pm
      #3370  
    Suspended
     
    Join Date: Dec 2014
    Posts: 8,460
    Just loaded with no problem. Although my Target no longer allows people to reload with a cashier. Have to go to guest services.
    TMM1982 is offline  
    Old Mar 4, 2015, 2:46 pm
      #3371  
     
    Join Date: Aug 2011
    Posts: 118
    Originally Posted by PaulMSN
    No, out of my wallet, back into my wallet, and I haven't been near any super-colliders. It's definitely not working, though, so I have to get a replacement.
    Try wearing a tinfoil hat the next time you attempt to load, it also has the added benefit of the Target staff remembering you
    diogenes2011 is offline  
    Old Mar 4, 2015, 2:46 pm
      #3372  
     
    Join Date: Apr 2014
    Posts: 19
    Data Point: On Sunday 3/1 I tried to load at the Factoria Target in Bellevue. At the CS desk. The younger guy told me that they had received a memo and that his manager could tell me more about what's going on. The manager who was standing a few feet from the desk on my side of the counter and was so close to me that I thought I should see what he had to say. So I said okay. He was really nice and explained that they received a memo recently and because the store was not in the test market, they could not do redcard reloads. I said it was no problem and thanked him for explaining the situation to me. I did a little shopping and left.

    3/4: Successfully reloaded at Downtown Seattle Target with CC. The person at the CS desk handled the cards differently than before. She held my ID, my CC, and my redcard, where previously other associates would not need to hold my CC in their hand. I'm hoping that CC and Redcard names will not have to match exactly so that I will still be able to load my wife's card.
    RGillette2882 is offline  
    Old Mar 4, 2015, 2:52 pm
      #3373  
     
    Join Date: Feb 2015
    Location: Sacramento
    Programs: RR, QS, AS MP, SPG
    Posts: 233
    Originally Posted by RGillette2882
    Data Point: On Sunday 3/1 I tried to load at the Factoria Target in Bellevue. At the CS desk. The younger guy told me that they had received a memo and that his manager could tell me more about what's going on. The manager who was standing a few feet from the desk on my side of the counter and was so close to me that I thought I should see what he had to say. So I said okay. He was really nice and explained that they received a memo recently and because the store was not in the test market, they could not do redcard reloads. I said it was no problem and thanked him for explaining the situation to me. I did a little shopping and left.

    3/4: Successfully reloaded at Downtown Seattle Target with CC. The person at the CS desk handled the cards differently than before. She held my ID, my CC, and my redcard, where previously other associates would not need to hold my CC in their hand. I'm hoping that CC and Redcard names will not have to match exactly so that I will still be able to load my wife's card.
    That'd be very inconvenient to not be able to load up a spouse's RB card. It's much easier for me to go to Target than my wife (traffic, location, etc).
    CASACW2 is offline  
    Old Mar 4, 2015, 2:56 pm
      #3374  
     
    Join Date: Feb 2015
    Location: Sacramento
    Programs: RR, QS, AS MP, SPG
    Posts: 233
    Originally Posted by CASACW2
    That'd be very inconvenient to not be able to load up a spouse's RB card. It's much easier for me to go to Target than my wife (traffic, location, etc).
    I know I know "inconvenient" to MS... Seems silly. But hey, gotta get those flight points for upcoming planned travel. :P

    But we do legit use our RB for Target purchases too
    CASACW2 is offline  
    Old Mar 4, 2015, 3:41 pm
      #3375  
     
    Join Date: Jan 2014
    Posts: 291
    Could anyone tell me if subaccount cardholder can load their RB? Thanks
    mbfanos is offline  

    Thread Tools
    Search this Thread

    Contact Us - Manage Preferences Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

    This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.