Nov 13, 2014, 9:31 pm
Last edit by: dsauch
If you lost hope and want to reach out to Softcard:
If you'd like to speak with us directly just call us at 1-855-273-9150
If you'd like to speak with us directly just call us at 1-855-273-9150
Get $20 after you add a participating credit card to Softcard™ and tap to pay
Oct 3, 2014, 6:57 pm
#47
Join Date: Aug 2011
Posts: 100
Wasn't able to add my Chase Slate card to the wallet. Received a message that the expiration date could not be verified with instructions to call Chase. I tried a second time and verified that the expiration date (11/14) was correct.
When I called Chase, I was told that the problem is a result of the fact that Chase is in the process of sending me a new card (with new expiration date) and their systems reflect the new expiration date. That doesn't make any sense to me, as it would presumably result in a denial of any online purchases that require validation of a credit card that wasn't previously used. It will be interesting to see what happens when I attempt to add the new card.
When I called Chase, I was told that the problem is a result of the fact that Chase is in the process of sending me a new card (with new expiration date) and their systems reflect the new expiration date. That doesn't make any sense to me, as it would presumably result in a denial of any online purchases that require validation of a credit card that wasn't previously used. It will be interesting to see what happens when I attempt to add the new card.
Oct 3, 2014, 9:03 pm
#49
Used to be garyjr316
Join Date: Feb 2011
Location: LAX or SBA
Programs: AAdvantage, MileagePlus, Gold Passport, Hilton HHonors, Marriott
Posts: 800
What I realized is that I could just put the Isis case back on my iphone and see if I notice the offer in the app. I did not get any emails. I'll give it a try regardless. Hope it works.
Oct 3, 2014, 9:44 pm
#51
Join Date: Jul 2014
Location: Santa Barbara, CA
Posts: 41
Yes, though depending on who is responsible for the card (Amex, chase, etc) the methods vary. I don't think this has been around long enough for anyone to verify if removing then re-adding the card triggers the offer.
Last edited by tallakahath; Oct 3, 2014 at 9:54 pm
Oct 4, 2014, 5:21 am
#54
Join Date: Apr 2014
Posts: 35
You'll need to change your prepaid plan to the daily $3 data plan for 1 day in order to add the card per T-Mobile's support site. Check their site for more details since you may not be able to change back to your current prepaid plan. You can't add cards with a WiFi connection.
Oct 4, 2014, 7:47 am
#56
Join Date: Jul 2014
Posts: 3,688
First, there's no more isis app, it has been replaced by Softcard a while back. It is best to add the card and have it ready to pay before you use it @ the register because sometimes, there may be issues at the CC end. I didn't find a code, I just opened the card and tapped it to the contactless payment gizmo and will check later if I get my GC code.
Oct 4, 2014, 2:08 pm
#57
Join Date: Mar 2014
Posts: 226
First, there's no more isis app, it has been replaced by Softcard a while back. It is best to add the card and have it ready to pay before you use it @ the register because sometimes, there may be issues at the CC end. I didn't find a code, I just opened the card and tapped it to the contactless payment gizmo and will check later if I get my GC code.
Oct 4, 2014, 5:24 pm
#58
Suspended
Join Date: May 2012
Location: ORD
Programs: AA, UA, AS, DL, BA, F9, IHG Plat, HH Gold, CC Gold, SPG Gold, MR Silver
Posts: 1,786
Oct 4, 2014, 5:30 pm
#60
Join Date: Feb 2014
Posts: 34
I switched to the iphone 6. I still have my old phone with isis/softcard.
Does anyone know if I can use a phone, unconnected to the cellular network to pay with softcard? What if the phone is connected via wifi but not the cellular network?
Does anyone know if I can use a phone, unconnected to the cellular network to pay with softcard? What if the phone is connected via wifi but not the cellular network?