Mar 23, 2014, 7:05 pm
Last edit by: ffly45
Read the wiki carefully before posting. Wiki may be out of date.
800-950-5114. Non-US agents are, as of at least August 15, 2015, able to do debit card payments. If they resist, ask for a US agent.
Please do not report that debit payments do not work over the phone, they do! Hang up and call again (HUCA) until you get someone capable.
The same thing can be done in a Citi branch, but you do not swipe the debit card or enter any PIN, so it seems likely that the same cards do/don't work in branch as over the phone.
The name on the debit card must match the name on the account. You can be an authorized card holder (they'll ask the name of the primary). You can also pay off Citi Business credit cards (only attempted as primary cardholder). Limit of one payment per debit card per account per day.
Debit cards that work for paying Citi cards over the phone.
All Mastercard & Visa debit cards attached to regular checking accounts:
Green Dot (permanent card)
H&R Block Emerald
JH Preferred
M1 Plus (no cb)
MVD (shutdowns have been reported)
Paypal Business Debit Mastercard (no 1% cb)
Pennywise Power "payday rewards" Visa cards (Bancorp, MB financial Bank N.A)
Simple Card - see post #347
Swagbucks virtual visa (issued by Prepaid Digital Solutions)
Swagbucks virtual mastercard (issued by MyPrepaidCenter)
Topcashback virtual visa (issued by Bancorp)
T-Mobile (temp and perm, shutdowns have been reported)
Wells Fargo
Debit cards that DO NOT work for paying Citi cards over the phone.
American Express Gift Card
American Express for Target
Bluebird
Serve
Chase Starbucks Prepaid (post)
Curve Commercial Debit
Google Wallet
Green Dot (temporary card registered with zip and pin)
MetaBank Visa/MC
US Bank/USB GC
Paypower (temporary card registered with zip and pin) - post 283
Sunrise Bank Visa
US Bank Mastercard/Visa prepaid
US Bank Visa Buxx
TD Go Card
Vanilla Visa/Mastercard (issued by Bancorp) (incl. OneVanilla, Vanilla Debit)
800-950-5114. Non-US agents are, as of at least August 15, 2015, able to do debit card payments. If they resist, ask for a US agent.
Please do not report that debit payments do not work over the phone, they do! Hang up and call again (HUCA) until you get someone capable.
The same thing can be done in a Citi branch, but you do not swipe the debit card or enter any PIN, so it seems likely that the same cards do/don't work in branch as over the phone.
The name on the debit card must match the name on the account. You can be an authorized card holder (they'll ask the name of the primary). You can also pay off Citi Business credit cards (only attempted as primary cardholder). Limit of one payment per debit card per account per day.
Debit cards that work for paying Citi cards over the phone.
All Mastercard & Visa debit cards attached to regular checking accounts:
- Alaska - some have not gotten miles;
- SunTrust - no miles;
- UFB Direct - $2000 daily limit - no miles.
Green Dot (permanent card)
H&R Block Emerald
JH Preferred
M1 Plus (no cb)
MVD (shutdowns have been reported)
Paypal Business Debit Mastercard (no 1% cb)
Pennywise Power "payday rewards" Visa cards (Bancorp, MB financial Bank N.A)
Simple Card - see post #347
Swagbucks virtual visa (issued by Prepaid Digital Solutions)
Swagbucks virtual mastercard (issued by MyPrepaidCenter)
Topcashback virtual visa (issued by Bancorp)
T-Mobile (temp and perm, shutdowns have been reported)
Wells Fargo
Debit cards that DO NOT work for paying Citi cards over the phone.
American Express Gift Card
American Express for Target
Bluebird
Serve
Chase Starbucks Prepaid (post)
Curve Commercial Debit
Google Wallet
Green Dot (temporary card registered with zip and pin)
MetaBank Visa/MC
US Bank/USB GC
Paypower (temporary card registered with zip and pin) - post 283
Sunrise Bank Visa
US Bank Mastercard/Visa prepaid
US Bank Visa Buxx
TD Go Card
Vanilla Visa/Mastercard (issued by Bancorp) (incl. OneVanilla, Vanilla Debit)
Paying Citi cards with debit cards including prepaid debit cards
Feb 7, 2015, 3:37 pm
#1066
Join Date: Jul 2013
Location: DFW,OVB (Russia)
Programs: AA HH Gold SPG Gold BA
Posts: 1,823
Can someone update the Wiki regarding those accounts
Capital One - processed as if it was a cash advance and therefore prepaid gift cards do not work
Barclays - Won't take a payment using debit card unless the account is overdue
American Express - Won't take a payment using debit cards at all
I just tried all those three above and that's the feedback I received from all these banks.
Capital One - processed as if it was a cash advance and therefore prepaid gift cards do not work
Barclays - Won't take a payment using debit card unless the account is overdue
American Express - Won't take a payment using debit cards at all
I just tried all those three above and that's the feedback I received from all these banks.
Ps did you,try a prepaid debt with capital one or did you just assume they don't work based on the "processed" as cash advance bit? I say this because I believe technically Citi processes debit payments as cash advance also, but yet some prepaids still work.
Feb 8, 2015, 5:17 pm
#1068
Join Date: Feb 2005
Location: a hotel room, somewhere...
Posts: 962
into a checking account is WAY WAY better. that is, a checking account at a bank or CU that doesn't issue CC's you fancy now or in the future. doing ANYTHING with ANY cash equivalent with ANY bank that issues CC's you have/want is needlessly reckless/naive/misguided.
btw, that even included depositing Cashier's Checks to then pay your CC (what killed ALL my Chase cards. and i only did it 3x in a year). in fact, i would now argue that using walmart bill pay is undue risk. much better to have an ach coming from a bank account in your name. just get many of them and spread it around. note: though most don't love massive MO deposits, i think all are more tolerant to that than massive cash. work the .69 into your cost calculation and don't always get 1,000 or 999.31. i get from $700-1000 so i have a plausible explanation for my deposits (again, into NON CC issuing banks!).
Feb 8, 2015, 6:26 pm
#1069
Join Date: Oct 2012
Posts: 970
yeah, that'll work- til it doesn't.
into a checking account is WAY WAY better. that is, a checking account at a bank or CU that doesn't issue CC's you fancy now or in the future. doing ANYTHING with ANY cash equivalent with ANY bank that issues CC's you have/want is needlessly reckless/naive/misguided.
btw, that even included depositing Cashier's Checks to then pay your CC (what killed ALL my Chase cards. and i only did it 3x in a year). in fact, i would now argue that using walmart bill pay is undue risk. much better to have an ach coming from a bank account in your name. just get many of them and spread it around. note: though most don't love massive MO deposits, i think all are more tolerant to that than massive cash. work the .69 into your cost calculation and don't always get 1,000 or 999.31. i get from $700-1000 so i have a plausible explanation for my deposits (again, into NON CC issuing banks!).
into a checking account is WAY WAY better. that is, a checking account at a bank or CU that doesn't issue CC's you fancy now or in the future. doing ANYTHING with ANY cash equivalent with ANY bank that issues CC's you have/want is needlessly reckless/naive/misguided.
btw, that even included depositing Cashier's Checks to then pay your CC (what killed ALL my Chase cards. and i only did it 3x in a year). in fact, i would now argue that using walmart bill pay is undue risk. much better to have an ach coming from a bank account in your name. just get many of them and spread it around. note: though most don't love massive MO deposits, i think all are more tolerant to that than massive cash. work the .69 into your cost calculation and don't always get 1,000 or 999.31. i get from $700-1000 so i have a plausible explanation for my deposits (again, into NON CC issuing banks!).
As for mixing up your MOs, that's as silly as it gets. No eyeballs are going to be fooled for one nanosecond because you have oddball MO amounts - they look at the volume/velocity of your deposits, not the individual amounts. Once you're flagged, no amount of oddball MO purchases is going to save you from AA.
Feb 10, 2015, 10:17 pm
#1070
Join Date: Jul 2012
Location: Beverly Hills
Posts: 713
So here's a datapoint. Don't know if this has been covered yet.
Different cards are sent to different customer service lines (I guess duh?). I was under the impression Citi would have a system like American Express (hah!) where if you have a Platinum Card, you receive high-tier customer service regardless of what card you're *calling in* about.
I'm able to make debit payments on my HHonors and Executive Advantage accounts with no problem.
The ThankYou Preferred card must be an inferior product, as it sends me to an offshore customer service rep. Was told couldn't do debit payments. So hung up, called the Executive line, gave my executive number, and then told the CSR that I wanted to make a debit payment on my TYP account. From there, the excellent Executive CSR was able to process the debit payment to my TY card and all was well.
Different cards are sent to different customer service lines (I guess duh?). I was under the impression Citi would have a system like American Express (hah!) where if you have a Platinum Card, you receive high-tier customer service regardless of what card you're *calling in* about.
I'm able to make debit payments on my HHonors and Executive Advantage accounts with no problem.
The ThankYou Preferred card must be an inferior product, as it sends me to an offshore customer service rep. Was told couldn't do debit payments. So hung up, called the Executive line, gave my executive number, and then told the CSR that I wanted to make a debit payment on my TYP account. From there, the excellent Executive CSR was able to process the debit payment to my TY card and all was well.
Feb 12, 2015, 1:01 pm
#1072
Join Date: Dec 2012
Location: Philadelphia
Programs: HH Diamond, IHG Plat, SPG & Marriott Gold, CC Silver
Posts: 541
Different cards are sent to different customer service lines (I guess duh?). I was under the impression Citi would have a system like American Express (hah!) where if you have a Platinum Card, you receive high-tier customer service regardless of what card you're *calling in* about.
[...]So hung up, called the Executive line, gave my executive number, and then told the CSR that I wanted to make a debit payment on my TYP account. From there, the excellent Executive CSR was able to process the debit payment to my TY card and all was well.
[...]So hung up, called the Executive line, gave my executive number, and then told the CSR that I wanted to make a debit payment on my TYP account. From there, the excellent Executive CSR was able to process the debit payment to my TY card and all was well.
(Unrelated to Citi, I also had your issue when calling about my Chase Freedom card. There was no recognition that I also held the CSP and it was a lot more hassle to get my purchase unblocked than with CSP.)
Feb 12, 2015, 10:06 pm
#1074
Join Date: Jan 2014
Location: SEA
Posts: 94
So here's a datapoint. Don't know if this has been covered yet.
Different cards are sent to different customer service lines (I guess duh?). I was under the impression Citi would have a system like American Express (hah!) where if you have a Platinum Card, you receive high-tier customer service regardless of what card you're *calling in* about.
I'm able to make debit payments on my HHonors and Executive Advantage accounts with no problem.
The ThankYou Preferred card must be an inferior product, as it sends me to an offshore customer service rep. Was told couldn't do debit payments. So hung up, called the Executive line, gave my executive number, and then told the CSR that I wanted to make a debit payment on my TYP account. From there, the excellent Executive CSR was able to process the debit payment to my TY card and all was well.
Different cards are sent to different customer service lines (I guess duh?). I was under the impression Citi would have a system like American Express (hah!) where if you have a Platinum Card, you receive high-tier customer service regardless of what card you're *calling in* about.
I'm able to make debit payments on my HHonors and Executive Advantage accounts with no problem.
The ThankYou Preferred card must be an inferior product, as it sends me to an offshore customer service rep. Was told couldn't do debit payments. So hung up, called the Executive line, gave my executive number, and then told the CSR that I wanted to make a debit payment on my TYP account. From there, the excellent Executive CSR was able to process the debit payment to my TY card and all was well.
Feb 13, 2015, 7:56 pm
#1077
Join Date: Sep 2008
Location: NYC
Programs: AA PLT 2MM
Posts: 395
Never been a problem. Just call every day and pay $1500 per day.
Feb 16, 2015, 7:03 pm
#1078
Join Date: Jul 2014
Posts: 369
fyi - i called city to cxl my Exec card, its approaching 1 year anniversary and I have 2. They offered me $450 stmt credit if I spend 5k per month for 3 months. This is amazing!.. All I do is load form Citi and pay back to citi. I am not at 15k per month yet, I have to figure out how you do that.
Feb 16, 2015, 7:04 pm
#1079
Join Date: Jul 2014
Posts: 369
fyi - i called city to cxl my Exec card, its approaching 1 year anniversary and I have 2. They offered me $450 stmt credit if I spend 5k per month for 3 months. This is amazing!.. All I do is load form Citi and pay back to citi. I am not at 15k per month yet, I have to figure out how you do that.
Feb 17, 2015, 8:15 am
#1080
Join Date: Dec 2013
Location: NYC
Posts: 5,025