Mar 23, 2014, 7:05 pm
Last edit by: ffly45
Read the wiki carefully before posting. Wiki may be out of date.
800-950-5114. Non-US agents are, as of at least August 15, 2015, able to do debit card payments. If they resist, ask for a US agent.
Please do not report that debit payments do not work over the phone, they do! Hang up and call again (HUCA) until you get someone capable.
The same thing can be done in a Citi branch, but you do not swipe the debit card or enter any PIN, so it seems likely that the same cards do/don't work in branch as over the phone.
The name on the debit card must match the name on the account. You can be an authorized card holder (they'll ask the name of the primary). You can also pay off Citi Business credit cards (only attempted as primary cardholder). Limit of one payment per debit card per account per day.
Debit cards that work for paying Citi cards over the phone.
All Mastercard & Visa debit cards attached to regular checking accounts:
Green Dot (permanent card)
H&R Block Emerald
JH Preferred
M1 Plus (no cb)
MVD (shutdowns have been reported)
Paypal Business Debit Mastercard (no 1% cb)
Pennywise Power "payday rewards" Visa cards (Bancorp, MB financial Bank N.A)
Simple Card - see post #347
Swagbucks virtual visa (issued by Prepaid Digital Solutions)
Swagbucks virtual mastercard (issued by MyPrepaidCenter)
Topcashback virtual visa (issued by Bancorp)
T-Mobile (temp and perm, shutdowns have been reported)
Wells Fargo
Debit cards that DO NOT work for paying Citi cards over the phone.
American Express Gift Card
American Express for Target
Bluebird
Serve
Chase Starbucks Prepaid (post)
Curve Commercial Debit
Google Wallet
Green Dot (temporary card registered with zip and pin)
MetaBank Visa/MC
US Bank/USB GC
Paypower (temporary card registered with zip and pin) - post 283
Sunrise Bank Visa
US Bank Mastercard/Visa prepaid
US Bank Visa Buxx
TD Go Card
Vanilla Visa/Mastercard (issued by Bancorp) (incl. OneVanilla, Vanilla Debit)
800-950-5114. Non-US agents are, as of at least August 15, 2015, able to do debit card payments. If they resist, ask for a US agent.
Please do not report that debit payments do not work over the phone, they do! Hang up and call again (HUCA) until you get someone capable.
The same thing can be done in a Citi branch, but you do not swipe the debit card or enter any PIN, so it seems likely that the same cards do/don't work in branch as over the phone.
The name on the debit card must match the name on the account. You can be an authorized card holder (they'll ask the name of the primary). You can also pay off Citi Business credit cards (only attempted as primary cardholder). Limit of one payment per debit card per account per day.
Debit cards that work for paying Citi cards over the phone.
All Mastercard & Visa debit cards attached to regular checking accounts:
- Alaska - some have not gotten miles;
- SunTrust - no miles;
- UFB Direct - $2000 daily limit - no miles.
Green Dot (permanent card)
H&R Block Emerald
JH Preferred
M1 Plus (no cb)
MVD (shutdowns have been reported)
Paypal Business Debit Mastercard (no 1% cb)
Pennywise Power "payday rewards" Visa cards (Bancorp, MB financial Bank N.A)
Simple Card - see post #347
Swagbucks virtual visa (issued by Prepaid Digital Solutions)
Swagbucks virtual mastercard (issued by MyPrepaidCenter)
Topcashback virtual visa (issued by Bancorp)
T-Mobile (temp and perm, shutdowns have been reported)
Wells Fargo
Debit cards that DO NOT work for paying Citi cards over the phone.
American Express Gift Card
American Express for Target
Bluebird
Serve
Chase Starbucks Prepaid (post)
Curve Commercial Debit
Google Wallet
Green Dot (temporary card registered with zip and pin)
MetaBank Visa/MC
US Bank/USB GC
Paypower (temporary card registered with zip and pin) - post 283
Sunrise Bank Visa
US Bank Mastercard/Visa prepaid
US Bank Visa Buxx
TD Go Card
Vanilla Visa/Mastercard (issued by Bancorp) (incl. OneVanilla, Vanilla Debit)
Paying Citi cards with debit cards including prepaid debit cards
Jul 2, 2014, 4:03 pm
#631
Join Date: Nov 2013
Location: Sacramento, CA
Posts: 437
Thanks for the confirmation guys. I just called back and it worked now.
Kinda sucks that I have to play HUCA now.
Before today, it has always worked as long as I got a US based representative so I thought that HUCA was reserved for people who did not know to ask for the US based reps.
But I guess I was just extremely lucky and never ran into the strict CSR before.
Anyways, thanks for the data point guys.
Kinda sucks that I have to play HUCA now.
Before today, it has always worked as long as I got a US based representative so I thought that HUCA was reserved for people who did not know to ask for the US based reps.
But I guess I was just extremely lucky and never ran into the strict CSR before.
Anyways, thanks for the data point guys.
Last edited by vinhboy; Jul 2, 2014 at 4:10 pm
Jul 2, 2014, 6:15 pm
#632
Join Date: Feb 2014
Posts: 825
Thanks for the confirmation guys. I just called back and it worked now.
Kinda sucks that I have to play HUCA now.
Before today, it has always worked as long as I got a US based representative so I thought that HUCA was reserved for people who did not know to ask for the US based reps.
But I guess I was just extremely lucky and never ran into the strict CSR before.
Anyways, thanks for the data point guys.
Kinda sucks that I have to play HUCA now.
Before today, it has always worked as long as I got a US based representative so I thought that HUCA was reserved for people who did not know to ask for the US based reps.
But I guess I was just extremely lucky and never ran into the strict CSR before.
Anyways, thanks for the data point guys.
Jul 2, 2014, 9:58 pm
#634
Join Date: Apr 2010
Location: SFO
Programs: OZ *G; HH Diamond;
Posts: 1,644
Jul 3, 2014, 2:43 am
#635
Join Date: Aug 2013
Posts: 146
just bought a univision card and made a payment. The rep said that I would see the payment online as soon as I made it but I don't see it yet. How long til it shows up?
*nvm shows up on last payment made in that little box but not in my recent activity.
*nvm shows up on last payment made in that little box but not in my recent activity.
Last edited by snowboardpunk; Jul 3, 2014 at 2:51 am
Jul 3, 2014, 5:31 am
#636
Join Date: Jun 2013
Location: ORD
Posts: 220
almost instantaneously. You may need to log out and back in to see.
Jul 3, 2014, 12:51 pm
#639
Join Date: Nov 2012
Posts: 595
I'm trying to pay off my AA balance with my TD card and keep getting an error message payment not authorized. Citi rep says money added to TD card is probably not cleared yet, but I checked my credit card and transaction has already posted. I've got $1K on my TD card and payment is for a little more than half that 
Jul 3, 2014, 1:09 pm
#641
Join Date: Nov 2011
Location: MCI
Posts: 88
Datapoint: Just paid $500 to my AA Executive using a US Bank MC GC from Kroger. Had zero issues with agent. When I asked to use my debit card was told no problem, and given a confirmation #. I checked my online account and saw the payment was pending immediately after the phone call.
Jul 3, 2014, 1:12 pm
#642
Join Date: May 2006
Location: Melbourne, Florida, USA
Posts: 2,983
Datapoint: Just paid $500 to my AA Executive using a US Bank MC GC from Kroger. Had zero issues with agent. When I asked to use my debit card was told no problem, and given a confirmation #. I checked my online account and saw the payment was pending immediately after the phone call.
Jul 3, 2014, 5:43 pm
#645
Join Date: May 2013
Location: LHR
Programs: AA EXP, DL DM, Marriott Titanium
Posts: 1,033