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Quote:

Originally Posted by rrgg (Post 23137457)

Maybe this is temporary until they can get PP Business to process as a debit card (?) I'm sure Evolve does not want to pay the higher CC fee rate.

Looking back at all the prior transactions my Evolve transactions with PP have always showed up as DEBIT CARD SIGNATURE transaction.

I hope it is temporary and in many cases could cause problems for VISA/Mastercard ..possible lawsuits? considering that EVOLVE is advertising they accept debits and ccs with the VISA/Mastercard logo but in fact they do not.

Visa/Mastercard need to get involved otherwise this notion that you can use your VISA/MASTERCARD debit or credit card anywhere VISA/MASTERCARD is displayed is false advertising.

Quote:

Originally Posted by Fico2Go (Post 23137528)

And against all the "cash only" for gift cards/money order places as well.
Not going to happen!

Quote:

Originally Posted by mft (Post 23133271)

when i inquired with evolve, via email, this is what they sent:

We have reviewed our systems and payments to an account at this institution. At this time, we are locking this account from accepting future payments until we are able to confirm some information from you. In order to unlock your account, we will need more information to verify your identity and the account. Please forward and/or confirm the following:

- Your name, address and phone number

- Two billing statements for the account(s) that shows at least two prior billing cycles. Examples include: printouts from your online banking account, printouts of credit card activity to date.

- Account activity since last statement: examples include a screenshot of your online account or printout of current activity Once you provide this information, please allow 2-3 business days for us to review your account. We will contact you with a decision regarding your account status. We apologize for any inconvenience this may have caused and we are committed to reviewing your information in a timely manner.

now, of course i'm not going to send that info. sounds like the account is dead, unless somehow the phone call circumvents this online requirement BS.

I got the same e-mail. I would presume doing the same thing you were doing.

I sent them the info figuring if the account is dead I might as well let it go down in flames fighting.

My rent payments keep failing at evolve since the 1st of this month
with following error
Error
Your payment was returned from the service provider due to inaccurate or missing information. The money you submitted for the payment has been refunded to the debit card that was used or in the form of bill pay credits

This happens the very next day of when the payment is made
Evolve says my account no is incorrect although i have paid this biller in the past several times and my account no continues to remain the same
Customer service is not able to explain

Anybody faced this issue before and any resolution to the problem ?

I never received any email from evolve informing me of 4 payments per month per biller account limit. Is this rule in effect for all or only for those who were notified?

Are you using a debit card or reloadit?

Anyone find penny mac? Didn't find any mention in the search.

Quote:

Originally Posted by leftpinky (Post 23145911)

Anyone find penny mac? Didn't find any mention in the search.

If you can't find your biller, just send them an email. If it's under another name, they'll let you know, or they'll try and add it if they can.

Quote:

Originally Posted by heythere55 (Post 23145028)

I never received any email from evolve informing me of 4 payments per month per biller account limit. Is this rule in effect for all or only for those who were notified?

They will send you a nice email when you go over.

Quote:

Originally Posted by worldtravels (Post 23147254)

They will send you a nice email when you go over.

I never got an email but the rule is definitely in force for me!

I got my second email informing of my monthly limit. Looks like I will get one each month

Quote:

Originally Posted by convert (Post 23154078)

I got my second email informing of my monthly limit. Looks like I will get one each month

Same Here

Long weekend data point

FYI - I hade 4 payments to same payee for July 7th delivery date. When I log in to evolve 2 are processed and 2 are pending. When I long onto my mortgage, they received 2 payments on July 3rd, even though its marked July 7th deliver date on evolve.

Quote:

Originally Posted by ckucic (Post 23155591)

I also submitted 2 payments to same payee on 7/3 for 7/7 delivery. Still hasn't been delivered...

EDID: as of 7/8 payments show delivered (with a 7/7 delivery date) when I log in to my payee account. Seems like evolve didn't know July 4 was a bank holiday.