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-   -   My Vanilla debit (https://www.flyertalk.com/forum/manufactured-spending/1422892-my-vanilla-debit.html)

tigerhunt2011 May 27, 2014 4:27 pm

SOS Help Needed
 
So in recent months, I've been able to liquidate TEMPORARY MVDs by calling and "setting a PIN for one-time use". This does not allow credit transactions, and supposedly only allows debit transactions.

Cool.

Well, I seem to be stuck with 4x$500 MVDs.

-Tried WM MoneyCenter (cashier) - tender invalid
-Tried Walgreens OV purchase - tender invalid
-Tried Citi Debit CC payment - Declined
-Tried buying VRs at a known working source - Declined

Still going to try CVS for OVs with them, as I was able to about 3 weeks ago, but expecting the worst.

IF I absolutely cannot liquidate them, what can I do with InComm? Can I have them mail me a check for the balance?

I do NOT have the original receipts. They are NOT registered, but they ARE active (I COULD make a non-GC PIN purchase (apparently?) if I wanted to.

Really in a pinch here. Not looking for a lecture, I know the risks of MS.

Any help greatly appreciated!

P.S. Yes, I know there's a search function and old data points, and as we all know, InComm likes to shuffle the cards (no pun intended) on a pretty frequent basis

yiggiddy May 28, 2014 6:29 pm


Originally Posted by kwest2 (Post 22901237)
Thanks for your advice. I called back and tried to work with a CSR for a second time. The front line agent was unhelpful (though friendly). This time, however, the agent was able to work with a supervisor whom I was told contacted the compliance department. After a 15-20 minute wait, I was informed that the Compliance Dept agreed to put my card back into Spend Down mode to withdraw the funds.

Points of advice:
1) Emphasize you do not keep receipts or the physical reload cards, as this is not required in their terms of service.
2) Refused to provide your SSN due to privacy concerns.
3) I indicated I was willing to share my DL to prove my identity, only as a tool to show that I was trying to be helpful.
4) Request the agent work with a supervisor/compliance detailing the details of your situation.


The last activity I had on my MVD card was back in mid April, more than a month ago. I had no idea my card had been shut down until a few weeks ago when I couldn't log in and called to find out that was the case. They told me I needed to send in my DL, SS card, and proof of purchase of the VRs that I loaded the MVD with. I do have all these items but am rather mad about having to provide this. I have 344.xx left on the card that I would like to just liquidate. I spoke to 1 supervisor (who was a bit of an a$$) said if I didn't provide my SS card they will not unlock the account. I was never aware if the card was in spend down mode because I was never told I that. I tried to request a CSR to change it but was unsuccessful. I'm contemplating the advice given and see if it would work, but I'm also considering going down the FDIC route. Any other advice regarding this situation would be much appreciated.

silver4300 May 28, 2014 6:37 pm


Originally Posted by tigerhunt2011 (Post 22934633)
So in recent months, I've been able to liquidate TEMPORARY MVDs by calling and "setting a PIN for one-time use". This does not allow credit transactions, and supposedly only allows debit transactions.

Cool.

Well, I seem to be stuck with 4x$500 MVDs.

-Tried WM MoneyCenter (cashier) - tender invalid
-Tried Walgreens OV purchase - tender invalid
-Tried Citi Debit CC payment - Declined
-Tried buying VRs at a known working source - Declined

Still going to try CVS for OVs with them, as I was able to about 3 weeks ago, but expecting the worst.

IF I absolutely cannot liquidate them, what can I do with InComm? Can I have them mail me a check for the balance?

I do NOT have the original receipts. They are NOT registered, but they ARE active (I COULD make a non-GC PIN purchase (apparently?) if I wanted to.

Really in a pinch here. Not looking for a lecture, I know the risks of MS.

Any help greatly appreciated!

P.S. Yes, I know there's a search function and old data points, and as we all know, InComm likes to shuffle the cards (no pun intended) on a pretty frequent basis

Have you tried AP?

It sounds like there is a hold on the cards. The Walgreens OV attempt is a non-pin transaction. You could try it at a gas pump to see if there is a hold.

This happened to me with a temporary Serve card. I had to call in to get the hold removed. Actually, three calls. The first two said the hold was removed, but it wasn't. Serve cs is fine. MVD cs sucks. I wouldn't want to be dealing with them. I wouldn't buy temp. MVD cards even a zero fee.

mimixbox May 29, 2014 6:48 pm

Over 3 weeks already and still no resolution to my case. I even filed a FDIC complaint last week.

tigerhunt2011 May 30, 2014 1:02 am


Originally Posted by silver4300 (Post 22941064)
I wouldn't buy temp. MVD cards even a zero fee.

I (used to) buy they temps to liquidate en masse like OVs.

Will try OV purchase at Walgreens again I think. I only tried 1/4 cards.

yiggiddy May 31, 2014 2:26 pm

Has anyone actually sent in copies of their DL, SS card, and copies of the VR receipts as they requested? I'm really debating if it's worth doing for the $3xx.xx I have remaining on the card. Any advice would be greatly appreciated.

TTnC4me May 31, 2014 9:40 pm


Originally Posted by yiggiddy (Post 22956491)
Has anyone actually sent in copies of their DL, SS card, and copies of the VR receipts as they requested? I'm really debating if it's worth doing for the $3xx.xx I have remaining on the card. Any advice would be greatly appreciated.

Many people have & they end up shutting you down anyway. I'd say just spend it off & be done with it; not worth the headache.

payeco Jun 1, 2014 12:10 am

I've been thinking about getting an MVD, hitting it hard as hell, and once it gets locked, going to their headquarters to complain and seeing what happens, sort of as an experiment as an experiment. I can always file an FDIC complaint. I just wonder how they would react, and what their procedure is, to an angry customer in their corporate lobby. Bancorp's headquarters is located literally 2 minutes from my house. My high school girlfriend and I used to "park" in that office complex late at night after everyone went home. ;):D

Though being from Wilmington, DE, pretty much every bank's CC division is located within a relatively short drive from where I live.

Or maybe I'll just go in there and ask the receptionist where I can buy some VRs with a CC. :D:cool:

yiggiddy Jun 2, 2014 12:31 am


Originally Posted by TTnC4me (Post 22957863)
Many people have & they end up shutting you down anyway. I'd say just spend it off & be done with it; not worth the headache.

I would absolutely do that but if my account is shut down will I be able to spend it? I tried to pay citi via debit payment and that was unsuccessful so I assume my funds are locked?

Majuki Jun 2, 2014 4:28 am


Originally Posted by yiggiddy (Post 22963020)
I would absolutely do that but if my account is shut down will I be able to spend it? I tried to pay citi via debit payment and that was unsuccessful so I assume my funds are locked?

If the account is in spend down mode then get the money out either via CA or MO. If you don't do this within a few days of being placed in spend down mode then your account will be locked.

yiggiddy Jun 2, 2014 4:15 pm


Originally Posted by Majuki (Post 22963485)
If the account is in spend down mode then get the money out either via CA or MO. If you don't do this within a few days of being placed in spend down mode then your account will be locked.

How would I know if it's in spend down mode? I believe the account has been locked for weeks now.

Majuki Jun 2, 2014 5:38 pm


Originally Posted by yiggiddy (Post 22967166)
How would I know if it's in spend down mode? I believe the account has been locked for weeks now.

It's probably locked at this point. You can call them up and ask to put you in spend down mode again as a courtesy. They might try the "send us all of your information" line, but it's worth a quick phone call.

carpentry4thought Jun 2, 2014 7:43 pm

Just looking into MyVanilla and won't be reading through 217 pages. Can you guys tell me if VGCs can be liquidated through this (I'm thinking of loading and making large purchases with the MyVanilla), and what are the common reasons for getting an account locked?

healthnut Jun 3, 2014 8:03 am


Originally Posted by carpentry4thought (Post 22968065)
Just looking into MyVanilla and won't be reading through 217 pages. Can you guys tell me if VGCs can be liquidated through this (I'm thinking of loading and making large purchases with the MyVanilla), and what are the common reasons for getting an account locked?

For $3.74 at WM.

yiggiddy Jun 3, 2014 5:54 pm

My MVD account is "suspended" according to the CSR. I need to send them my Driver's license, copy of the MVD card, copy of the purchase receipt of the Vanilla Reloads, and copy of load receipts (don't see how this is possible). Is there any issue about providing this information? Have any of you done this or is it better to complain to FDIC?


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