SojournsOf

Agree. But go away / get out ASAP please.

offerendum

Escort to the room is classical 5-star amenitie for me. Normally check-in can also be done in room so escort is some kind of necessary. If someone don’t like/ need it it’s one of the easiest things to deny.As I said it’s much more dramatic if things which some expect are missing.

offerendum

Re TV in bathroom: Funny enough my GF didn’t mention one TV in the mirror and thought I made fun about her till I switched it on.... So don’t think someone really can be disturbed by this things. Some hotels rven have in-mirror TVs in the rooms itself.

SojournsOf

I understand 99% of people would expect TVs in hotel rooms and 90% probably in the bedroom. I just think in a luxury hotel they should be very will hidden or disguised. In my home, a visitor would think we do not have a TV - we have only one and it is hidden in a specific room designated only for TV watching, completely away from any main living or entertaining areas. TVs in mirrors in bathrooms don't bother me if it doesn't register with me that it is there.

offerendum

SanDiego1K

Bathrobes. I never use a hotel bathrobe. I'm sure some do so I don't mind them being hung in the closet. But please don't spread two of them on the bed at night, requiring me to hang them back up in the closet to get them out of our way.

bhrubin

I’m only laughing at most of you.

I’d get rid of all heating units and all spas, since I never use either...but then I’d never run into @MacMyDay, completely ruining my chances to turn him gay and make him think more of me while lying in bed. (Sincerest apologies to LH.)

Then, of course, I do realize that my crazy tastes are only my own—and that I can ignore or decline almost everything mentioned herein. I think we all can recognize that we all have some peculiar tastes that run counter to what others might prefer or enjoy.

Aventine

Wow. I'd never go back either. Pathetic for any luxury hotel to do that.

United747

Pillow menus and/or pillow butlers.

I also don’t like to be asked a million times how my stay is or receive a call as I’m settling in about how my room is.

I do like to be escorted to my room, while I agree that it makes for a couple moments of awkward conversation, it makes it a lot easier to find your room after a long flight.

callmedtop

Yeah - as much as I loved our stay at Le Meurice last year, that's a pretty appalling thing to have happen.

jp-mco

Ever so slightly off topic but similar to the incident with the bottle was my experience at the Lanesborough. MacMyDay already knows this story but after my long weekend stay at the property in an Executive Junior Suite I took home the full size Roja parfums toiletries from the bathroom (not the Body Lotion haha) and thought nothing of it. If you’ve ever stayed at the Burj Al Arab you will know this isn’t exactly out of the norm and as one of London’s premier hotels I assumed they were also going down this route. 24 hours later the hotel billed my credit card £280. I rang the hotel to find out what the charge was and was told it was a “late charge for bathroom amenities”. Taken aback I demanded to speak to the duty manager where I pressed them extremely hard over the issue. His argument was that I “must have known” they weren’t to be taken home. I asked why since many luxury hotels offer full size bathroom amenities for guests. I even pointed out on their website where it advertised full size bathroom amenities under the complimentary services section. They refunded the amount to my card but it left an extremely bitter taste in the mouth. Needless to say before the incident I was quite happy to move all my business stays (of which there are a lot each month) from 45 Park Lane to the Lanesborough but now... never. It’s still a great hotel but incidents like this can really taint your impression.

MacMyDay

Oh, Carol. This is because you never stayed in Amanruya. I purchased two robes, which was already one of my top 3 decisions of all time, but now that Amanruya has closed it is unequivocally the best. With the demise of Amanruya, I have taken a scared vow to fight to my last breath for their right to be remembered as the greatest bath robes on earth. Please take a moments silence to remember their undisputed contribution to mankind.

You already know the way to my heart; you're half-way there.

Every time I know someone is going to The Lanesborough for the first time, I do like to drop in a hint or two that they should take all the toiletries home, compliments of a Mr. Parr. We actually managed to get The Lanesborough to change their wording on their loyalty scheme, as they were not specific enough on what a car transfer entitled you to. They had in mind within around 1.5 miles of the hotel; we had in mind Heathrow - 40 minutes away. We won the battle, but they lived on to fight another day.

passionforhotels

Ohhhhh yes! I arrived at the Dolder Grand very late in the evening after a flight, took one look at the approximately 2,000 shower heads, nozzles and taps in their shower and had a cat wash in the bathtub instead. In daylight it wasn't too hard to figure out but I don't want a fight with plumbing to be the last thing I do at night.

Actually, the last thing I did that first night was go to sleep with the pillow over my head because after two circuits of the room I couldn't find out how to switch all the lights off.

jp-mco

Haha - yes they should definitely take them! It's funny that at Chateau Saint-Martin where we stayed in a private villa last summer (and is also part of Oetker) they left extra Bamford toiletries for us on the last evening to "enjoy at home with their compliments". No nickel and diming there and they were the full size ones that they were selling in the gift shop at the hotel.

I always found the Oetker Pearl Partner amenity "priority access to courtesy car" very ambiguous. What does that even mean? The Phantom cost £250 each way to be collected at Euston. To their credit they did provide a bottle of LP to enjoy on the way to the hotel - all 15 minutes of the journey.

Ericka