Furious, being walked by Cheval Blanc Randheli (Maldives)
Aug 24, 2017, 7:40 am
#61
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Chevel Blanc is the type of place where you have to wear a tuxedo. You may find other Maldives resorts to be more enjoyable since they'd be less stuffy. 7 nights is a long time at one of these places, so I would consider splitting up both Soneva resorts.
Bear in mind that a lot of these resorts are owned by the same people, the GM's know each other and many of the staff are friends/family with other staff at other resorts. I'm of the opinion that the service will be nearly equally superb (as it was when we went to the two COMO resorts) across many of the resorts.
Use that 50% coupon for the festive season next year and book four rooms. I'm sure a few of us might be willing to jump on that offer!
Sorry for the headache, and I understand the anticipation you had given their beautiful rooms, but this might be a nice miss considering the service you've already received.
Bear in mind that a lot of these resorts are owned by the same people, the GM's know each other and many of the staff are friends/family with other staff at other resorts. I'm of the opinion that the service will be nearly equally superb (as it was when we went to the two COMO resorts) across many of the resorts.
Use that 50% coupon for the festive season next year and book four rooms. I'm sure a few of us might be willing to jump on that offer!
Sorry for the headache, and I understand the anticipation you had given their beautiful rooms, but this might be a nice miss considering the service you've already received.
Aug 24, 2017, 7:47 am
#62
Join Date: Sep 2009
Location: Europe
Posts: 2,602
Can't recall which instance you mean exactly, or if it was me, but it happened twice to me but was always handled very graciously. Refund + multi-level upgrade and preferable rate for adjusted dates. Final bill did not include several meals, etc. Generous. But communication is key and this is where they excelled!
Aug 24, 2017, 7:53 am
#63
formerly vienna-resident
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Damn, after Six Senses Zil Payson, here goes another one of the places off my go-to list... both due to management's awful handling of problems.
Good luck to the OP, don't give up easily!
Good luck to the OP, don't give up easily!
Aug 24, 2017, 7:54 am
#64
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What is the OP's Virtuoso agent doing about this mess?
Aug 24, 2017, 8:09 am
#65
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Refund + multi-level upgrade and preferable rate for adjusted dates. Final bill did not include several meals, etc. Generous. But communication is key and this is where they excelled!
Last edited by Kagehitokiri; Aug 24, 2017 at 9:16 am
Aug 24, 2017, 9:13 am
#68
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Moderators: please change title to include full resort name
I strongly believe that public relations and social media will be keys to helping the OP resolve this to a satisfactory level. Only when shamed publicly do some arrogant businesses revert to being reasonable and fair.
The Cheval Blanc Randheli management deserves to be shamed into proper and appropriately generous service recovery after these arrogant shenanigans and the pitiful manner in which they've handled this situation thus far. For a property that prides itself on sublime service, it has revealed itself to be nothing more than a greedy ....... with no care at all for its customers.
Aug 24, 2017, 9:13 am
#69
Join Date: Jul 2002
Location: Hong Kong
Posts: 676
silverlim, very sorry to hear about what has happened. This is just completely unacceptable for a hotel to cancel on such a short notice and not to offer some serious compensations in return. I can't see myself ever spending a dime with these people. If it could happen to you, it could happen to any of its other customers and they just don't seem to give a damn
Aug 24, 2017, 9:15 am
#70
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people replying in thread >
3 mention using the 50% offer
other people's replies >
- transfer stay or comp future stay
- comp 1/2 nights + flight change fee
- refund + flight change fee
(50% off more valuable than 2nd/3rd)
CBR has at least one yacht, if of interest >
4 cabins for up to 8 adults and 2 children
master suite + 1 guest cabin + 2 twin cabins
four crew Captain, a Host and Deckhand
Azimut 98 Leonardo 30m
Last edited by Kagehitokiri; Aug 24, 2017 at 9:26 am
Aug 24, 2017, 9:18 am
#71
Moderator: Delta SkyMiles, Luxury Hotels, TravelBuzz! and Italy
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Aug 24, 2017, 9:20 am
#72
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if they offered 50% off, that would indicate either not keeping payment, or would allow payment to be used for longer stay(s)
people replying in thread >
3 mention using the 50% offer
other people's replies >
- transfer stay or comp future stay
- comp 1/2 nights + flight change fee
- refund + flight change fee
(50% off more valuable than 2nd/3rd)
jani web availability (talk to jani manager) >
http://www.flyertalk.com/forum/luxur...l#post28729891
maldives properties by location >
http://www.flyertalk.com/forum/luxur...l#post26788474
people replying in thread >
3 mention using the 50% offer
other people's replies >
- transfer stay or comp future stay
- comp 1/2 nights + flight change fee
- refund + flight change fee
(50% off more valuable than 2nd/3rd)
jani web availability (talk to jani manager) >
http://www.flyertalk.com/forum/luxur...l#post28729891
maldives properties by location >
http://www.flyertalk.com/forum/luxur...l#post26788474
Moreover, for many people, the Maldives would be a once in a lifetime trip, not an annual destination.
Aug 24, 2017, 9:25 am
#73
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unclear what hotel (who) said re refund before OP asked for all expenses
jani has run various special offers, not sure re the expired offers this year
jani has run various special offers, not sure re the expired offers this year
Last edited by Kagehitokiri; Aug 24, 2017 at 12:17 pm
Aug 24, 2017, 9:27 am
#74
Join Date: Sep 2006
Location: France
Posts: 971
Social media can help, though I guess it will be more exciting for them to speak about Jay-Z (or whoever) booking an entire island than explaning how complicated it was for other people to rearrange their holidays.
And contacting other medias would not help, LVMH spends millions in ads in all magazines, so nobody would do anything which might affects these revenues.
To me the hotel should reimburse prepaid nights, plane tickets, and offer 50% off the best rate with guaranteed upgrade anytime of the year to CBR or any other CB property worldwide. This should come in a written letter with apologies. And once you are actually there comp one or several meals or spa treatments. May be I am too kind but I would not ask for more.
And contacting other medias would not help, LVMH spends millions in ads in all magazines, so nobody would do anything which might affects these revenues.
To me the hotel should reimburse prepaid nights, plane tickets, and offer 50% off the best rate with guaranteed upgrade anytime of the year to CBR or any other CB property worldwide. This should come in a written letter with apologies. And once you are actually there comp one or several meals or spa treatments. May be I am too kind but I would not ask for more.
Aug 24, 2017, 9:27 am
#75
Original Poster
Join Date: Mar 2009
Posts: 119
Can anyone check Soneva Jani availability, I notice Scented and Kagehitokiri noted Jani has availability for my date Sept 10-21 but I checked 13th not available. The resident manager lie again as he mentioned 10th was not available which is not true but is there a way to know the true inventory Jani have