Getting dumped on LH flights
Sep 28, 2004, 1:25 pm
#31
Join Date: Oct 2003
Posts: 80
Originally Posted by Andrius
Remember, airline is selling you a ticket for the seat they don't actually have in a hope that someone who also bought the seat does not show up. They sell the same seat twice and you want to talk to them about morality?
Do you think the airline sells seats twice because they want to?
I fear they do it cause they have to.
There are allways two sites of a story.
by PEM
Last edited by PEM; Sep 28, 2004 at 1:27 pm
Sep 28, 2004, 1:48 pm
#32
FlyerTalk Evangelist
Join Date: Jan 2003
Location: somewhere north of London, UK
Programs: HH Gold, BA Silver, Accor Silver
Posts: 15,245
Originally Posted by Passmethesickbag
Anybody know how much they offer for passengers to volunteer their seats on an intra-European flight? Just noticed availability on mine has gone down to zero more than a week ahead (operated by Augsburg Airways, if that makes a difference).
Mar 3, 2005, 9:00 am
#33
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,282
LH Site updated
http://konzern.lufthansa.com/de/html...12/478/HOM&s=0
Sadly only the german version has been updated with the new EU DBC values
Sadly only the german version has been updated with the new EU DBC values
Mar 3, 2005, 10:34 am
#34
Join Date: Jan 2005
Posts: 29
Originally Posted by oliver2002
http://konzern.lufthansa.com/de/html...12/478/HOM&s=0
Sadly only the german version has been updated with the new EU DBC values
Sadly only the german version has been updated with the new EU DBC values
Mar 7, 2005, 7:33 am
#36
Join Date: Oct 2002
Location: Vantaa, Finland
Programs: AY Lumo, FB Gold
Posts: 1,667
Took an overnight bump last Saturday night with Mrs. FlyingFinn. The last FRA-HEL flight of the night was overbooked and they ended up bumping 5 volunteers. All of us were given 500 EUR in travel vouchers (tradeable for 250 EUR cash), a seat on the first LH flight the following morning and a night at the quite nice Steigenberger Airport Hotel.
So they seem to be following the EU regulations. A great deal if you ask me.
So they seem to be following the EU regulations. A great deal if you ask me.
Mar 7, 2005, 7:41 am
#37
Join Date: Mar 2005
Location: EDI
Posts: 699
I've was offered 100 EUR to take the next flight from FRA-LHR recently. Would have needed to wait 1 hour for next flight. Unfortunately though I had my name down they didn't need to bump anyone... didn't even get an op up.
The new European rules mean that they won't think about bumping people without looking for volunteers first
The new European rules mean that they won't think about bumping people without looking for volunteers first
Mar 7, 2005, 8:55 am
#38
Moderator: GLBT travelers, India-based Airlines and India; FlyerTalk Evangelist
Join Date: Jan 2004
Location: Asia
Programs: Yes!
Posts: 15,512
DUS-LHR a couple of weeks ago.
Offered myself for VDB.Got rebooked on BA. (Fantastic service in BA Y, btw!)
Got a Euro 250 voucher (or could have chosen 125 in cash).
Offered myself for VDB.Got rebooked on BA. (Fantastic service in BA Y, btw!)
Got a Euro 250 voucher (or could have chosen 125 in cash).
Mar 7, 2005, 9:08 am
#39
Join Date: Jul 2004
Location: PMI
Programs: BA,LH,CX,EK SPG,IC mainly and a few others
Posts: 1,862
Originally Posted by AJLondon
DUS-LHR a couple of weeks ago.
Offered myself for VDB.Got rebooked on BA. (Fantastic service in BA Y, btw!)
Got a Euro 250 voucher (or could have chosen 125 in cash).
Offered myself for VDB.Got rebooked on BA. (Fantastic service in BA Y, btw!)
Got a Euro 250 voucher (or could have chosen 125 in cash).
Mar 7, 2005, 11:45 am
#40
Moderator: GLBT travelers, India-based Airlines and India; FlyerTalk Evangelist
Join Date: Jan 2004
Location: Asia
Programs: Yes!
Posts: 15,512
Originally Posted by LonLH
Got bumped off CPH-LHR last week by SK. Got rebooked on a BA flight 30 mins later and EUR 500 compensation vouchers.
Okay you win!Was that a VDB or an IDB, LonLH? And did they offer the 500 themselves or was there some interesting bargaining involved?
Even after reading the new EU rules I'm not sure what the minimum airlines need to pay out in such a case is...
Mar 7, 2005, 12:33 pm
#41
Join Date: Mar 2005
Location: EDI
Posts: 699
...Raise the statutory compensation for denied boarding to Euro 250 (173), for short haul flights of less than 1,500 kms, Euro 400 (277) for flights between 1500 and 3500km and Euro 600 (415) for long haul flights of 3,500 km or more.
Extend the new denied boarding rights i.e. the right to choose between an alternative flight or a full ticket reimbursement on top of financial compensation to passengers whose flights are cancelled.
For the first time, give travellers who suffer delays a statutory right to reimbursement. After two hours for short haul flights under 1,500 km, after three hours for intra-Community flights and flights under 3,500km. After 4 hours for longer flights.
Give passengers a statutory right to refreshments, meals and hotels where appropriate, for denied boarding, cancellations and delays.
It's worth noting that these payment are cash, not vouchers for travel.
Extend the new denied boarding rights i.e. the right to choose between an alternative flight or a full ticket reimbursement on top of financial compensation to passengers whose flights are cancelled.
For the first time, give travellers who suffer delays a statutory right to reimbursement. After two hours for short haul flights under 1,500 km, after three hours for intra-Community flights and flights under 3,500km. After 4 hours for longer flights.
Give passengers a statutory right to refreshments, meals and hotels where appropriate, for denied boarding, cancellations and delays.
It's worth noting that these payment are cash, not vouchers for travel.
Mar 7, 2005, 1:30 pm
#42
Moderator: GLBT travelers, India-based Airlines and India; FlyerTalk Evangelist
Join Date: Jan 2004
Location: Asia
Programs: Yes!
Posts: 15,512
Thanks allanhuk. 
Does the above apply for both IDB and VDB then?
And do you have the original official link which contains this info...
Does the above apply for both IDB and VDB then?
And do you have the original official link which contains this info...
Mar 7, 2005, 2:05 pm
#43
Join Date: Mar 2005
Location: EDI
Posts: 699
A good general starting point for what's what can be found here:
http://www.caa.co.uk/default.aspx?ca...68&groupid=355
Specifically Denied boarding is here:
http://www.caa.co.uk/default.aspx?ca...90&pageid=4426
On the same point does anyone know if it's possible to register with LH such that they offer you VDB? I've only been offered VDB twice in 3 years of 50K+ year european commuting. I'm wondering if my etix from the machine and straight to the sen lounge means that I miss out?
http://www.caa.co.uk/default.aspx?ca...68&groupid=355
Specifically Denied boarding is here:
http://www.caa.co.uk/default.aspx?ca...90&pageid=4426
On the same point does anyone know if it's possible to register with LH such that they offer you VDB? I've only been offered VDB twice in 3 years of 50K+ year european commuting. I'm wondering if my etix from the machine and straight to the sen lounge means that I miss out?
Mar 7, 2005, 4:16 pm
#44
Join Date: May 2003
Location: Eurozone
Programs: LH SEN, HH Gold
Posts: 3,002
Originally Posted by allanhuk
On the same point does anyone know if it's possible to register with LH such that they offer you VDB? I'm wondering if my etix from the machine and straight to the sen lounge means that I miss out?
You basically have to ask a human being "Is the flight full?" "Do you need volunteers to step back?" and the agent has to care enough to document your volunteer status--which they usually don't, because their prediction models are rather good.
Last edited by Grog; Mar 8, 2005 at 1:34 am
Mar 8, 2005, 4:05 am
#45
Join Date: Jul 2004
Location: PMI
Programs: BA,LH,CX,EK SPG,IC mainly and a few others
Posts: 1,862
Originally Posted by AJLondon
Okay you win!Was that a VDB or an IDB, LonLH? And did they offer the 500 themselves or was there some interesting bargaining involved?
Even after reading the new EU rules I'm not sure what the minimum airlines need to pay out in such a case is...
All without asking. And I managed to get tier points with BA which has made me a OSL based BA gold now
Last edited by LonLH; Mar 8, 2005 at 4:08 am