A good general starting point for what's what can be found here:
http://www.caa.co.uk/default.aspx?ca...68&groupid=355
Specifically Denied boarding is here:
http://www.caa.co.uk/default.aspx?ca...90&pageid=4426
On the same point does anyone know if it's possible to register with LH such that they offer you VDB? I've only been offered VDB twice in 3 years of 50K+ year european commuting. I'm wondering if my etix from the machine and straight to the sen lounge means that I miss out?