LH to introduce restaurant service in LH J [Business Class Signature Service]
Aug 12, 2015, 1:13 am
#32
Join Date: May 2015
Location: SFO
Programs: AA, AS, AC, Hilton, Hyatt, IHG
Posts: 198
Definitely for the :-::-::-::-::-:.
But I wonder how they justify the extra costs for the extra crew in implementing this service. LH has to add 2 extra crew members on each flight? Wouldn't that be a waste paying 2 crew members more (plus lodging, allowance and whatever else they're entitled to), just for 2hrs better meal service on a 10+ hr flight?
But I wonder how they justify the extra costs for the extra crew in implementing this service. LH has to add 2 extra crew members on each flight? Wouldn't that be a waste paying 2 crew members more (plus lodging, allowance and whatever else they're entitled to), just for 2hrs better meal service on a 10+ hr flight?
Aug 12, 2015, 4:00 am
#33
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Definitely for the :-::-::-::-::-:.
But I wonder how they justify the extra costs for the extra crew in implementing this service. LH has to add 2 extra crew members on each flight? Wouldn't that be a waste paying 2 crew members more (plus lodging, allowance and whatever else they're entitled to), just for 2hrs better meal service on a 10+ hr flight?
But I wonder how they justify the extra costs for the extra crew in implementing this service. LH has to add 2 extra crew members on each flight? Wouldn't that be a waste paying 2 crew members more (plus lodging, allowance and whatever else they're entitled to), just for 2hrs better meal service on a 10+ hr flight?
Aug 12, 2015, 6:28 am
#34
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
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Join Date: Dec 2002
Location: MUC
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Posts: 48,187
Methinks its like the setup in regional C on A32S: 1-2 FAs help to speed up C service and then go back to Y to complete the service there.
Aug 12, 2015, 10:36 am
#35
Join Date: Sep 2005
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Maybe it was the F seats/setting upstairs that incented them to do this, but I hope that LH can make this work, as they keep trying to cut salaries/benefits of the crew...
Aug 25, 2015, 5:52 am
#36
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Join Date: Dec 2002
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Some insight on they tested the 8 pax /FA service: http://www.ideo.com/work/a-new-level...s-class-travel
Sep 11, 2015, 2:01 am
#37
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Join Date: Dec 2002
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A380 is switched, B747 is next:
After being officially introduced on all A380 routes in August, the Restaurant Service will be extended to B747s on October 1, followed by Frankfurt and Munich’s A340s on all Asian and Middle Eastern routes as of October 25. Further expansions – especially to The Americas – are still in the planning phase. “If it continues to be a success, I hope that the Business Class Restaurant Service will also be expanded to Latin America and other long-haul flights during the course of 2016,” concluded Wendlandt.
Sep 12, 2015, 12:54 pm
#39
Join Date: May 2015
Location: SFO
Programs: AA, AS, AC, Hilton, Hyatt, IHG
Posts: 198
Had a try of the new signature service last Sunday on the FRA-LAX service. Definitely a level better than the traditional service and the cabin crew was nice and attentive. I think the biggest advantage and improvement of the signature service is that the FA gets your food to you directly out of the oven after heating it up so the food is actually very hot when served to you. 
Sep 13, 2015, 3:22 pm
#40
Join Date: Aug 2015
Location: ZRH/LUX/LON
Programs: BA GGL/ VS Gold. Former: UA 1K (10 years+) , EY partners Plat, SQ PPS Club, SU Gold, LH SEN/HON
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Is October 1 still the firm start date for 747-8 flights from FRA?
It just so happens I'm flying a 747-8 flight just a few days before
It just so happens I'm flying a 747-8 flight just a few days before
Sep 29, 2015, 4:21 pm
#41
Join Date: Dec 2013
Posts: 368
Another restaurant style exceptional service on LH 400 from FRA-JFK. I always order a special meal and was pretty impressed with the food creation on this flight, which is not the same on other flights to and from JFK.
Wonder if the catering company is different for this so called "restaurant-style" service.
Wonder if the catering company is different for this so called "restaurant-style" service.
Sep 29, 2015, 8:36 pm
#42
Join Date: May 2015
Location: SFO
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Sep 30, 2015, 5:28 am
#43
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Sep 30, 2015, 9:39 am
#44
Join Date: Dec 2013
Posts: 368
In comparison, the special meal on the MUC-JFK is ok. Nothing close to what I get on the A380.
Oct 1, 2015, 6:59 am
#45
Join Date: May 2004
Programs: BA blue, LH Senator, KQ (FB) gold
Posts: 8,215
I'll be curious to see how this works out. My experience with this style of service on other airlines has been that service is slower and that it is more difficult to get one's drinks changed or freshened because the FA is spending more time worrying about getting the food out to everyone. Sometimes, you can sit for 15-20 minutes with empty glasses while the FA is rushing around to everyone else.