LH to introduce restaurant service in LH J [Business Class Signature Service]
Aug 5, 2015, 1:27 am
#17
Join Date: Dec 2010
Location: BER
Programs: LH FTL
Posts: 278
I will miss it too as I'll fly on a 747-8, but I wonder what's the point behind introducing the new service concept gradually over several months on different aircraft types. Is it a training matter? Do they have to adjust galleys?
Aug 5, 2015, 6:54 am
#18
Join Date: Oct 2007
Location: Munich, Germany
Programs: Miles&More Blue, SPG Silver
Posts: 3,379
Wonder how the logistics work on board. Will we see flight attendances see who are juggeling plates through the aisles and running for and back to serve directly from the galley instead from the trolley. The A380 has between 78 and 98 C seats. This will be fun. Maybe during Octoberfest they will offer Maßbeer (1 Liter glasses) like this:
Copyright of the picture by picture alliance / dpa
Copyright of the picture by picture alliance / dpa
Aug 5, 2015, 9:24 am
#19
Join Date: Jan 2008
Location: NYC, DUS
Programs: Mattiott Lifetime Titanium Elite, LH SEN, IB Emerald, Hilton Diamond
Posts: 564
Had it already on JFK-FRA A380 operations.
Worked perfectly fine; the dinner was served significantly faster than usual.
In general, one FA takes care on roundabout 8 Pax.
Worked perfectly fine; the dinner was served significantly faster than usual.
In general, one FA takes care on roundabout 8 Pax.
Aug 6, 2015, 9:24 pm
#21
Join Date: Jun 2009
Location: Geneva, Dubai, Paris
Programs: Disillusioned Cent
Posts: 1,880
I just experienced the new service on the LAX-FRA route.
It is indeed an improvement and definitely a step in the right direction but what's still missing is the possibility to have your meal at the time you choose (like on EY, QR, etc). Also, food presentation is still a hit or miss (at least for mains, especially when they come with sauce).
It is indeed an improvement and definitely a step in the right direction but what's still missing is the possibility to have your meal at the time you choose (like on EY, QR, etc). Also, food presentation is still a hit or miss (at least for mains, especially when they come with sauce).
Aug 7, 2015, 4:56 am
#22
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Original Poster
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,187
The signature service was announced back in 2013: http://www.flyertalk.com/forum/lufth...-about-lh.html
Providing EY style service is big logistical challenge. The EY FAs at the ITB were telling me how they have to designate one FA as 'cook' who prepares all the orders for them, to avoid 3 FAs trying to work two ovens in the galley. That said, they were disappointed that most EY J pax expect trolley service and are confused by the fact that they have to dictate when/what is served.
Providing EY style service is big logistical challenge. The EY FAs at the ITB were telling me how they have to designate one FA as 'cook' who prepares all the orders for them, to avoid 3 FAs trying to work two ovens in the galley. That said, they were disappointed that most EY J pax expect trolley service and are confused by the fact that they have to dictate when/what is served.
Aug 7, 2015, 10:04 pm
#23
Join Date: Aug 2005
Programs: UA*G(1K), PC Diamond Amb, Marriott Titanium, Accor Platinum
Posts: 4,672
People here are reporting that service was significantly faster and better.
I just don't get it. How can it be faster to run between galley and seat for each customer instead of passing the dish directly from a trolley?
And what is the problem with trolleys anyway?
HTB.
I just don't get it. How can it be faster to run between galley and seat for each customer instead of passing the dish directly from a trolley?
And what is the problem with trolleys anyway?
HTB.
Aug 9, 2015, 11:08 am
#24
Join Date: Dec 2002
Location: Washington, D.C.
Programs: UA Premier 1K: PlAAtinum; DL SM, MM; Marriott Gold; CO Plat Emeritus; NW Plat Emeritus
Posts: 4,776
Aug 9, 2015, 4:50 pm
#25
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,181
It is probably not faster for the crew as such, but it means that if you are eating fast the next course will come without waiting for the rest of the cabin. Making it faster for the individuals. And since the service will be a more continual process, it does leave more time for the crew to perform the service. Though it must require a fair amount of crew members in a 98 seat C cabin....
Aug 10, 2015, 5:30 am
#26
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Original Poster
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,187
Its like the service commences at 6-10 places at the same time and not back to front or vv. So you don't have to wait 30 min for the cart to come to you and ask what you want.
Aug 11, 2015, 2:39 am
#29
Join Date: Nov 2000
Posts: 1,941
This is what EY and EK have been doing for years.
I personally prefer the trolley service, cabin is much more calm (no FAs running around like crazy all the time). Also, FAs at EY/EK hate the personalized concept since they are running all the time.
Probably change for the sake of change.
I personally prefer the trolley service, cabin is much more calm (no FAs running around like crazy all the time). Also, FAs at EY/EK hate the personalized concept since they are running all the time.
Probably change for the sake of change.
Aug 11, 2015, 3:13 am
#30
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,181
This is what EY and EK have been doing for years.
I personally prefer the trolley service, cabin is much more calm (no FAs running around like crazy all the time). Also, FAs at EY/EK hate the personalized concept since they are running all the time.
Probably change for the sake of change.
I personally prefer the trolley service, cabin is much more calm (no FAs running around like crazy all the time). Also, FAs at EY/EK hate the personalized concept since they are running all the time.
Probably change for the sake of change.