Post Your Questions for the LH CEO During 2013 Dialog Event
Oct 18, 2013, 7:30 pm
#31
Join Date: Aug 2004
Location: OSL/IAH/ZRH (time, not preference)
Programs: UA1K, LH GM, AA EXP->GM
Posts: 38,265
...
Oct 19, 2013, 1:27 am
#32
Original Poster
Join Date: Jul 2010
Location: BSL/FRA or PHL
Programs: LH Miles and More, DL SkyMiles, Bonvoy, Hilton
Posts: 2,335
Oct 19, 2013, 2:40 am
#33
Join Date: Oct 2007
Posts: 2,069
You have to change your booking in D at the airport CGN for the next flight to MUC. Since only J is available, the check-in agent is unable to do so, you have to walk to the ticket counter, line up, pay up and then check in at the counter again. Then you board your flight and realize you are alone in C with 13 empty seats.
What would you think of such an incident as a customer?
A week later you again have to rebook on short notice, this time you booked a C fare. Again the check in agent says that C is sold out you need to upgrade to J. You mention last week's experience. The check in agent apologizes and says she feels very awkward about this, calls it upselling and apologizes for having to try to rip off Lufthansa's best customers. She overrides the fare code and does the rebooking for free.
This time, business class is half empty.
Again, as a loyal customer, how would you feel? How would this affect your buying decisions?
What would you think of such an incident as a customer?
A week later you again have to rebook on short notice, this time you booked a C fare. Again the check in agent says that C is sold out you need to upgrade to J. You mention last week's experience. The check in agent apologizes and says she feels very awkward about this, calls it upselling and apologizes for having to try to rip off Lufthansa's best customers. She overrides the fare code and does the rebooking for free.
This time, business class is half empty.
Again, as a loyal customer, how would you feel? How would this affect your buying decisions?
, I fly only C and F , 1.4 Mio + HON miles in the 2 year cycle . I change my flights frequently , with same experience as mamb0. This pisses me off , not only buying J in a more or less empty cabin , but also the hassle with the ticketing desk etc. N1003U - I realize that this is not a question , but I feel confident you can formulate my view in a politically correct and friendly fashion .
Oct 19, 2013, 8:17 am
#34
Original Poster
Join Date: Jul 2010
Location: BSL/FRA or PHL
Programs: LH Miles and More, DL SkyMiles, Bonvoy, Hilton
Posts: 2,335
...I change my flights frequently, with same experience as mamb0. This pisses me off , not only buying J in a more or less empty cabin , but also the hassle with the ticketing desk etc.
N1003U - I realize that this is not a question , but I feel confident you can formulate my view in a politically correct and friendly fashion .
N1003U - I realize that this is not a question , but I feel confident you can formulate my view in a politically correct and friendly fashion .
@:-)
Oct 19, 2013, 11:19 am
#35
Join Date: Aug 2004
Location: OSL/IAH/ZRH (time, not preference)
Programs: UA1K, LH GM, AA EXP->GM
Posts: 38,265
Oct 19, 2013, 11:26 am
#36
Join Date: Nov 2008
Programs: Disgruntled HON**, Indifferent EK Gold, skeptical BA Silver
Posts: 1,734
Oct 19, 2013, 12:37 pm
#37
Original Poster
Join Date: Jul 2010
Location: BSL/FRA or PHL
Programs: LH Miles and More, DL SkyMiles, Bonvoy, Hilton
Posts: 2,335
Oct 22, 2013, 1:48 am
#38
Join Date: Dec 2007
Location: ORD
Programs: BA, AA, SQ, UA, AC, WS, MR TIT
Posts: 8,659
Can you ask Spohr what is the size of his shoes!!!
I am just wondering WHY he and his smart team when they designed the new business class seat did not figure out that most of us have big feet (size 43 and above) and they will not fit fully in the foot rest area causing a lot of disturbance during switching sides in the sleeping mode?
I am just wondering WHY he and his smart team when they designed the new business class seat did not figure out that most of us have big feet (size 43 and above) and they will not fit fully in the foot rest area causing a lot of disturbance during switching sides in the sleeping mode?
Oct 22, 2013, 7:19 am
#39
Join Date: Dec 2005
Location: FRA
Programs: LH, Avis, Hyatt, ...
Posts: 4,213
Can you ask Spohr what is the size of his shoes!!!
I am just wondering WHY he and his smart team when they designed the new business class seat did not figure out that most of us have big feet (size 43 and above) and they will not fit fully in the foot rest area causing a lot of disturbance during switching sides in the sleeping mode?
I am just wondering WHY he and his smart team when they designed the new business class seat did not figure out that most of us have big feet (size 43 and above) and they will not fit fully in the foot rest area causing a lot of disturbance during switching sides in the sleeping mode?
Oct 23, 2013, 8:34 am
#40
Join Date: Aug 2004
Posts: 1,006
I have a question about the now dead Lufthansa Italia. This topic raised many discussions in Italy and Milano specifically.
What was wrong with that and now that Emirates opened the MXP-JFK route (that LHI could have opened since day one as it didn'tt need any approval) do they regret their withdrawal after just 2 years of operations?
Thanks
maclover
What was wrong with that and now that Emirates opened the MXP-JFK route (that LHI could have opened since day one as it didn'tt need any approval) do they regret their withdrawal after just 2 years of operations?
Thanks
maclover
Oct 23, 2013, 10:53 am
#41
Join Date: Dec 2007
Location: ORD
Programs: BA, AA, SQ, UA, AC, WS, MR TIT
Posts: 8,659
I have a question about the now dead Lufthansa Italia. This topic raised many discussions in Italy and Milano specifically.
What was wrong with that and now that Emirates opened the MXP-JFK route (that LHI could have opened since day one as it didn't need any approval) do they regret their withdrawal after just 2 years of operations?
Thanks
maclover
What was wrong with that and now that Emirates opened the MXP-JFK route (that LHI could have opened since day one as it didn't need any approval) do they regret their withdrawal after just 2 years of operations?
Thanks
maclover
Oct 25, 2013, 7:41 am
#42
Join Date: Aug 2004
Location: In the heart of Europe
Programs: some
Posts: 1,114
And of course it would be great if you guys could find out a bit more about this star nonsense. Most importantly if there any value (tangible benefits, recognition, ...) to them or if LH really believes just printing them on cards will excite folks.
Oct 25, 2013, 8:06 am
#43
Join Date: Oct 2007
Posts: 2,069
Or if it is possible to request a card without stars ?
Oct 25, 2013, 8:21 am
#44
FlyerTalk Evangelist
Join Date: Jan 2005
Location: VCE
Posts: 14,165
I think with a group of talented Flyertalkers such as we have particularly in this forum we can raise the bar and ask some questions that both provide us with insight and provide enough value to the CEO and their team to invite us back another time in the future (another oration of FTers) to act as a type of consumer barometer.
Three example questions:
1) Given the rise of the GCC and their expansion of particularly South-East Asia destinations- will Lufthansa be expanding in the next few years in this area? Particularly interesting destinations such as the emerging asian economies and the under-represented destinations in China? If not- what is Lufthansa positioning in regards to the Asian emerging markets?
2) There is a perception among many of the SEN and HON members in particular who hold discussions on web forums that both programs have been significantly devaluated in the past 5 years. How will Lufthansa retain members if they begin flying on price and schedule only?
3) A possible perception also exists that Lufthansa is positioning more and more towards large German corporate accounts only- for the smaller business (i.e. less than 5000 frequent travelers) and other countries (Spain/Italy/Greece/France/Nordics....) how do you plan to "go to market" moving forward and what if any offerings will you provide as an enticement?
I am sure the example questions above are not nearly the quality level we can reach as a group- however if we stay at the 1000 m level (i.e. where are the spare tires for my flight at airport XXX) we won't get useful information nor will I expect this type of opportunity will be presented in the future?
Just a thought to solicit some strong high value questions...
Three example questions:
1) Given the rise of the GCC and their expansion of particularly South-East Asia destinations- will Lufthansa be expanding in the next few years in this area? Particularly interesting destinations such as the emerging asian economies and the under-represented destinations in China? If not- what is Lufthansa positioning in regards to the Asian emerging markets?
2) There is a perception among many of the SEN and HON members in particular who hold discussions on web forums that both programs have been significantly devaluated in the past 5 years. How will Lufthansa retain members if they begin flying on price and schedule only?
3) A possible perception also exists that Lufthansa is positioning more and more towards large German corporate accounts only- for the smaller business (i.e. less than 5000 frequent travelers) and other countries (Spain/Italy/Greece/France/Nordics....) how do you plan to "go to market" moving forward and what if any offerings will you provide as an enticement?
I am sure the example questions above are not nearly the quality level we can reach as a group- however if we stay at the 1000 m level (i.e. where are the spare tires for my flight at airport XXX) we won't get useful information nor will I expect this type of opportunity will be presented in the future?
Just a thought to solicit some strong high value questions...
Oct 31, 2013, 4:53 am
#45
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,187
Just to bump this thread: this week LH reminded me that any question of any kind is OK, so do post your questions here. If they are not raised in the event, N1003U will give them to LH after the event. So questions about the spare wheel in HAJ and shoe sizes suitable for new C may not be discussed due to time restraints, they may be answered offline afterwards.