Feedback thread for the official LH Lurker(s), LufthansaGermanAirlines
Feb 6, 2019, 5:24 am
#2056
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,261
Hello chris63,
we have forwarded it for further investigations to the responsible department.
Best regards,
Sascha
Feb 6, 2019, 5:25 am
#2057
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,261
That‘s right.
Dear lurker: One of the reports is here:
https://www.flyertalk.com/forum/30710661-post604.html
Hello worldclubber,
we have forwarded it for further investigations to the responsible department.
Best regards,
Sascha
Feb 6, 2019, 8:11 pm
#2058
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,642
Feb 10, 2019, 10:28 am
#2059
Join Date: Nov 2011
Programs: LH Sen, UA 1K, Connect Press Plat
Posts: 11
Dear LH Lurker
Three months ago I wrote to M&M team about mileage compensation about a broken IFE in F class with the reference number 4761731 but Haven't got any response from them. Could you inquire about that? Thanks in advance
Three months ago I wrote to M&M team about mileage compensation about a broken IFE in F class with the reference number 4761731 but Haven't got any response from them. Could you inquire about that? Thanks in advance
Feb 14, 2019, 12:22 pm
#2061
Join Date: Jan 2017
Location: LIS/OTP - LAX/TPA
Programs: LH SEN; AF/KL G
Posts: 63
Hello,
Can I get feedback on the following: Voucher Upgrade to Business / No Baggage
I forgot to post it here.
Thank you!
Laik
Can I get feedback on the following: Voucher Upgrade to Business / No Baggage
I forgot to post it here.
Thank you!
Laik
Feb 15, 2019, 7:21 am
#2062
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,261
Hello,
Can I get feedback on the following: Voucher Upgrade to Business / No Baggage
I forgot to post it here.
Thank you!
Laik
Can I get feedback on the following: Voucher Upgrade to Business / No Baggage
I forgot to post it here.
Thank you!
Laik
could you please send me your booking reference or ticket number along with your full name via PN?
Kind regards
Jonathan
Mar 10, 2019, 9:47 am
#2063
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Original Poster
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,182
Dear Lurkers,
a very pertinent question came up in the forum: what is the fate of the La Prarie hand creme that is offered on board in the F-CL lavatories? It seems a P2 on a recent flight a FTer took mentioned that they are going away. This of course has generated a bit of debate that got pretty personal. Could you check with product management if this is true or are some other changes coming? The world needs to know so peace can prevail again.
Regards Oliver
a very pertinent question came up in the forum: what is the fate of the La Prarie hand creme that is offered on board in the F-CL lavatories? It seems a P2 on a recent flight a FTer took mentioned that they are going away. This of course has generated a bit of debate that got pretty personal. Could you check with product management if this is true or are some other changes coming? The world needs to know so peace can prevail again.
Regards Oliver
Mar 11, 2019, 7:52 am
#2064
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,261
Dear Lurkers,
a very pertinent question came up in the forum: what is the fate of the La Prarie hand creme that is offered on board in the F-CL lavatories? It seems a P2 on a recent flight a FTer took mentioned that they are going away. This of course has generated a bit of debate that got pretty personal. Could you check with product management if this is true or are some other changes coming? The world needs to know so peace can prevail again.
Regards Oliver
a very pertinent question came up in the forum: what is the fate of the La Prarie hand creme that is offered on board in the F-CL lavatories? It seems a P2 on a recent flight a FTer took mentioned that they are going away. This of course has generated a bit of debate that got pretty personal. Could you check with product management if this is true or are some other changes coming? The world needs to know so peace can prevail again.
Regards Oliver
I will forward it internally and get back to you as soon as I know more.
Jens
Mar 17, 2019, 1:59 pm
#2065
Join Date: Nov 2006
Location: BTS/VIE
Programs: LH MM**, HH Silver
Posts: 2,282
Dear Lurkers,
I've had two segments booked in February when I got rerouted onto a direct (later) flight due to weather at origin. I've then (after about 3 weeks) tried to retrocredit the original segments as none of them (neither the original two nor the rebooked one) showed up on my M&M account. I've used the retrocredit feature of the M&M website. This resulted in the segments appearing with note " Name not on passenger list" without being counted as qualifying segments and without any miles being credited, which is reasonable as I was rerouted and didn't take the original flights. However, how do I then get these credited as there is no way to tell the website I should have the original routing credited after being rebooked due to force majeure?
Thanks a lot.
I've had two segments booked in February when I got rerouted onto a direct (later) flight due to weather at origin. I've then (after about 3 weeks) tried to retrocredit the original segments as none of them (neither the original two nor the rebooked one) showed up on my M&M account. I've used the retrocredit feature of the M&M website. This resulted in the segments appearing with note " Name not on passenger list" without being counted as qualifying segments and without any miles being credited, which is reasonable as I was rerouted and didn't take the original flights. However, how do I then get these credited as there is no way to tell the website I should have the original routing credited after being rebooked due to force majeure?
Thanks a lot.
Mar 17, 2019, 6:34 pm
#2066
Join Date: Jul 2015
Location: HAG
Programs: Der 5* FTL
Posts: 8,057
Dear Lurkers,
I've had two segments booked in February when I got rerouted onto a direct (later) flight due to weather at origin. I've then (after about 3 weeks) tried to retrocredit the original segments as none of them (neither the original two nor the rebooked one) showed up on my M&M account. I've used the retrocredit feature of the M&M website. This resulted in the segments appearing with note " Name not on passenger list" without being counted as qualifying segments and without any miles being credited, which is reasonable as I was rerouted and didn't take the original flights. However, how do I then get these credited as there is no way to tell the website I should have the original routing credited after being rebooked due to force majeure?
Thanks a lot.
I've had two segments booked in February when I got rerouted onto a direct (later) flight due to weather at origin. I've then (after about 3 weeks) tried to retrocredit the original segments as none of them (neither the original two nor the rebooked one) showed up on my M&M account. I've used the retrocredit feature of the M&M website. This resulted in the segments appearing with note " Name not on passenger list" without being counted as qualifying segments and without any miles being credited, which is reasonable as I was rerouted and didn't take the original flights. However, how do I then get these credited as there is no way to tell the website I should have the original routing credited after being rebooked due to force majeure?
Thanks a lot.
There's a PDF form.
Mar 18, 2019, 6:27 am
#2067
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,261
Dear Lurkers,
I've had two segments booked in February when I got rerouted onto a direct (later) flight due to weather at origin. I've then (after about 3 weeks) tried to retrocredit the original segments as none of them (neither the original two nor the rebooked one) showed up on my M&M account. I've used the retrocredit feature of the M&M website. This resulted in the segments appearing with note " Name not on passenger list" without being counted as qualifying segments and without any miles being credited, which is reasonable as I was rerouted and didn't take the original flights. However, how do I then get these credited as there is no way to tell the website I should have the original routing credited after being rebooked due to force majeure?
Thanks a lot.
I've had two segments booked in February when I got rerouted onto a direct (later) flight due to weather at origin. I've then (after about 3 weeks) tried to retrocredit the original segments as none of them (neither the original two nor the rebooked one) showed up on my M&M account. I've used the retrocredit feature of the M&M website. This resulted in the segments appearing with note " Name not on passenger list" without being counted as qualifying segments and without any miles being credited, which is reasonable as I was rerouted and didn't take the original flights. However, how do I then get these credited as there is no way to tell the website I should have the original routing credited after being rebooked due to force majeure?
Thanks a lot.
Hello whiskey_sk,
please contact Miles&More by phone or fill the PDF form on their website.
An automatic mileage credit is not possible in case of irregularities, it has to be done manually.
Best regards,
Sascha
Mar 19, 2019, 10:18 am
#2068
Join Date: Aug 2012
Location: Brussels
Programs: LH Senator
Posts: 47
Dear LH Lurkers
I was wondering where my case is FB ID 32816334 , I received message (below) in February, but nobody contacted me.
Last time I tried to call customer care I spend 2 hours without beeing able to talk to anyone, so I wont call again
kind regards
"Dear Mrs XX,
In order to give your inquiry the attention it so rightfully deserves, we asked our Customer Care Service Team to contact you directly and offer their assistance.
Please contact our Lufthansa service center at +49 (0) xxx should you have any further questions. You can also find further worldwide telephone contacts listed via the following web page: http://www.lufthansa.com/de/en/Help-and-Contact [...] "
I was wondering where my case is FB ID 32816334 , I received message (below) in February, but nobody contacted me.
Last time I tried to call customer care I spend 2 hours without beeing able to talk to anyone, so I wont call again
kind regards
"Dear Mrs XX,
In order to give your inquiry the attention it so rightfully deserves, we asked our Customer Care Service Team to contact you directly and offer their assistance.
Please contact our Lufthansa service center at +49 (0) xxx should you have any further questions. You can also find further worldwide telephone contacts listed via the following web page: http://www.lufthansa.com/de/en/Help-and-Contact [...] "
Mar 20, 2019, 8:09 am
#2069
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,261
Dear LH Lurkers
I was wondering where my case is FB ID 32816334 , I received message (below) in February, but nobody contacted me.
Last time I tried to call customer care I spend 2 hours without beeing able to talk to anyone, so I wont call again
kind regards
"Dear Mrs XX,
In order to give your inquiry the attention it so rightfully deserves, we asked our Customer Care Service Team to contact you directly and offer their assistance.
Please contact our Lufthansa service center at +49 (0) xxx should you have any further questions. You can also find further worldwide telephone contacts listed via the following web page: http://www.lufthansa.com/de/en/Help-and-Contact [...] "
I was wondering where my case is FB ID 32816334 , I received message (below) in February, but nobody contacted me.
Last time I tried to call customer care I spend 2 hours without beeing able to talk to anyone, so I wont call again
kind regards
"Dear Mrs XX,
In order to give your inquiry the attention it so rightfully deserves, we asked our Customer Care Service Team to contact you directly and offer their assistance.
Please contact our Lufthansa service center at +49 (0) xxx should you have any further questions. You can also find further worldwide telephone contacts listed via the following web page: http://www.lufthansa.com/de/en/Help-and-Contact [...] "
please kindly notice that neither Customer Relations nor Customer Care are reachable via phone.
I checked with Customer Relations who confirmed that they have forwarded your feedback to the Customer Care Service as this is a pre-departure case. I will send Customer Care a reminder and ask them to get back to you as soon as they can. Apologies for the handling time.
Vanessa
Apr 9, 2019, 8:05 am
#2070
Join Date: Feb 2013
Programs: LH M&M, BA EC, DL SM
Posts: 5,731
Dear LH Lurkers,
a discussion in another thread led to the question why many of us do not get 25% executive bonus on their award miles when flying SQ, as promised by Miles and More on their "earn miles" page:
https://www.miles-and-more.com/onlin...l=en&cid=18002
Or at least the bonus is not given separately as it is for LH flights and thus not recognisable.
In my case, it was on one LH ticket, with a LH flight FRA-SIN and an SQ flight SIN-SYD.
Thank you!
a discussion in another thread led to the question why many of us do not get 25% executive bonus on their award miles when flying SQ, as promised by Miles and More on their "earn miles" page:
https://www.miles-and-more.com/onlin...l=en&cid=18002
Or at least the bonus is not given separately as it is for LH flights and thus not recognisable.
In my case, it was on one LH ticket, with a LH flight FRA-SIN and an SQ flight SIN-SYD.
Thank you!