Feedback thread for the official LH Lurker(s), LufthansaGermanAirlines

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Old Feb 6, 19, 5:24 am
  #2056  
Company Representative - Lufthansa Airlines
 
Join Date: Aug 2012
Posts: 821
Originally Posted by chris63 View Post


Thank you for your response Jens.

That’s not correct, there are multiple reports of there only being Alfred Gratien onboard, meaning the advertised Champagne for January was unavailable.



Hello chris63,

we have forwarded it for further investigations to the responsible department.

Best regards,
Sascha
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Old Feb 6, 19, 5:25 am
  #2057  
Company Representative - Lufthansa Airlines
 
Join Date: Aug 2012
Posts: 821
Originally Posted by worldclubber View Post


That‘s right.

Dear lurker: One of the reports is here:
https://www.flyertalk.com/forum/30710661-post604.html



Hello worldclubber,

we have forwarded it for further investigations to the responsible department.

Best regards,
Sascha
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Old Feb 6, 19, 8:11 pm
  #2058  
 
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON**,UA,BA.EK Gold,AV.
Posts: 2,730
Originally Posted by LufthansaGermanAirlines View Post
Hello chris63,

we have forwarded it for further investigations to the responsible department.

Best regards,
Sascha
Thank you Sascha, hope they take it seriously this time
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Old Feb 10, 19, 10:28 am
  #2059  
 
Join Date: Nov 2011
Programs: LH Sen, UA 1K, Connect Press Plat
Posts: 10
Dear LH Lurker

Three months ago I wrote to M&M team about mileage compensation about a broken IFE in F class with the reference number 4761731 but Haven't got any response from them. Could you inquire about that? Thanks in advance
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Old Feb 11, 19, 7:40 am
  #2060  
Company Representative - Lufthansa Airlines
 
Join Date: Aug 2012
Posts: 821
Originally Posted by ogdiamond View Post
Dear LH Lurker

Three months ago I wrote to M&M team about mileage compensation about a broken IFE in F class with the reference number 4761731 but Haven't got any response from them. Could you inquire about that? Thanks in advance
Hello ogdiamond, I highly recommend giving the First Class Service a call to inquire this. You will find a list of worldwide telephone numbers here. Regards, Maria
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Old Feb 14, 19, 12:22 pm
  #2061  
 
Join Date: Jan 2017
Location: OTP/LAX
Programs: LH SEN
Posts: 42
Hello,

Can I get feedback on the following: Voucher Upgrade to Business / No Baggage

I forgot to post it here.

Thank you!

Laik
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Old Feb 15, 19, 7:21 am
  #2062  
Company Representative - Lufthansa Airlines
 
Join Date: Aug 2012
Posts: 821
Originally Posted by LaikMaik View Post
Hello,

Can I get feedback on the following: Voucher Upgrade to Business / No Baggage

I forgot to post it here.

Thank you!

Laik
Hi Laik,

could you please send me your booking reference or ticket number along with your full name via PN?

Kind regards
Jonathan
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Old Mar 10, 19, 9:47 am
  #2063  
Moderator: Lufthansa Miles & More, External Miles & Points Resources
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Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 35,970
Dear Lurkers,
a very pertinent question came up in the forum: what is the fate of the La Prarie hand creme that is offered on board in the F-CL lavatories? It seems a P2 on a recent flight a FTer took mentioned that they are going away. This of course has generated a bit of debate that got pretty personal. Could you check with product management if this is true or are some other changes coming? The world needs to know so peace can prevail again.

Regards Oliver
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Old Mar 11, 19, 7:52 am
  #2064  
Company Representative - Lufthansa Airlines
 
Join Date: Aug 2012
Posts: 821
Originally Posted by oliver2002 View Post
Dear Lurkers,
a very pertinent question came up in the forum: what is the fate of the La Prarie hand creme that is offered on board in the F-CL lavatories? It seems a P2 on a recent flight a FTer took mentioned that they are going away. This of course has generated a bit of debate that got pretty personal. Could you check with product management if this is true or are some other changes coming? The world needs to know so peace can prevail again.

Regards Oliver
Dear Oliver,
I will forward it internally and get back to you as soon as I know more.
Jens
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Old Mar 17, 19, 1:59 pm
  #2065  
 
Join Date: Nov 2006
Location: BTS/VIE
Programs: LH FTL, HH Diamond
Posts: 2,186
Dear Lurkers,

I've had two segments booked in February when I got rerouted onto a direct (later) flight due to weather at origin. I've then (after about 3 weeks) tried to retrocredit the original segments as none of them (neither the original two nor the rebooked one) showed up on my M&M account. I've used the retrocredit feature of the M&M website. This resulted in the segments appearing with note " Name not on passenger list" without being counted as qualifying segments and without any miles being credited, which is reasonable as I was rerouted and didn't take the original flights. However, how do I then get these credited as there is no way to tell the website I should have the original routing credited after being rebooked due to force majeure?

Thanks a lot.
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Old Mar 17, 19, 6:34 pm
  #2066  
 
Join Date: Jul 2015
Location: HAG
Programs: ST E+, *G, some hotel gold...
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Originally Posted by whiskey_sk View Post
Dear Lurkers,

I've had two segments booked in February when I got rerouted onto a direct (later) flight due to weather at origin. I've then (after about 3 weeks) tried to retrocredit the original segments as none of them (neither the original two nor the rebooked one) showed up on my M&M account. I've used the retrocredit feature of the M&M website. This resulted in the segments appearing with note " Name not on passenger list" without being counted as qualifying segments and without any miles being credited, which is reasonable as I was rerouted and didn't take the original flights. However, how do I then get these credited as there is no way to tell the website I should have the original routing credited after being rebooked due to force majeure?

Thanks a lot.

There's a PDF form.
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Old Mar 18, 19, 6:27 am
  #2067  
Company Representative - Lufthansa Airlines
 
Join Date: Aug 2012
Posts: 821
Originally Posted by whiskey_sk View Post
Dear Lurkers,

I've had two segments booked in February when I got rerouted onto a direct (later) flight due to weather at origin. I've then (after about 3 weeks) tried to retrocredit the original segments as none of them (neither the original two nor the rebooked one) showed up on my M&M account. I've used the retrocredit feature of the M&M website. This resulted in the segments appearing with note " Name not on passenger list" without being counted as qualifying segments and without any miles being credited, which is reasonable as I was rerouted and didn't take the original flights. However, how do I then get these credited as there is no way to tell the website I should have the original routing credited after being rebooked due to force majeure?

Thanks a lot.


Hello whiskey_sk,

please contact Miles&More by phone or fill the PDF form on their website.
An automatic mileage credit is not possible in case of irregularities, it has to be done manually.

Best regards,
Sascha
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Old Mar 19, 19, 10:18 am
  #2068  
 
Join Date: Aug 2012
Location: Brussels
Programs: LH FTL
Posts: 13
Dear LH Lurkers
I was wondering where my case is FB ID 32816334 , I received message (
below) in February, but nobody contacted me.
Last time I tried to call customer care I spend 2 hours without beeing able to talk to anyone, so I wont call again
kind regards


"Dear Mrs XX,
In order to give your inquiry the attention it so rightfully deserves, we asked our Customer Care Service Team to contact you directly and offer their assistance.

Please contact our Lufthansa service center at +49 (0) xxx should you have any further questions. You can also find further worldwide telephone contacts listed via the following web page: http://www.lufthansa.com/de/en/Help-and-Contact [...] "

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Old Mar 20, 19, 8:09 am
  #2069  
Company Representative - Lufthansa Airlines
 
Join Date: Aug 2012
Posts: 821
Originally Posted by kttosia View Post
Dear LH Lurkers
I was wondering where my case is FB ID 32816334 , I received message (
below) in February, but nobody contacted me.
Last time I tried to call customer care I spend 2 hours without beeing able to talk to anyone, so I wont call again
kind regards


"Dear Mrs XX,
In order to give your inquiry the attention it so rightfully deserves, we asked our Customer Care Service Team to contact you directly and offer their assistance.

Please contact our Lufthansa service center at +49 (0) xxx should you have any further questions. You can also find further worldwide telephone contacts listed via the following web page: http://www.lufthansa.com/de/en/Help-and-Contact [...] "
Hi kttosia,
please kindly notice that neither Customer Relations nor Customer Care are reachable via phone.
I checked with Customer Relations who confirmed that they have forwarded your feedback to the Customer Care Service as this is a pre-departure case. I will send Customer Care a reminder and ask them to get back to you as soon as they can. Apologies for the handling time.
Vanessa
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Old Apr 9, 19, 8:05 am
  #2070  
 
Join Date: Feb 2013
Programs: LH M&M, BA EC, Marriott, HHonors etc.
Posts: 2,290
Dear LH Lurkers,
a discussion in another thread led to the question why many of us do not get 25% executive bonus on their award miles when flying SQ, as promised by Miles and More on their "earn miles" page:
https://www.miles-and-more.com/onlin...l=en&cid=18002

Or at least the bonus is not given separately as it is for LH flights and thus not recognisable.

In my case, it was on one LH ticket, with a LH flight FRA-SIN and an SQ flight SIN-SYD.

Thank you!
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