Originally Posted by
kttosia
Dear LH Lurkers
I was wondering where my case is FB ID 32816334 , I received message (below) in February, but nobody contacted me.
Last time I tried to call customer care I spend 2 hours without beeing able to talk to anyone, so I wont call again
kind regards
"Dear Mrs XX,
In order to give your inquiry the attention it so rightfully deserves, we asked our Customer Care Service Team to contact you directly and offer their assistance.
Please contact our Lufthansa service center at +49 (0) xxx should you have any further questions. You can also find further worldwide telephone contacts listed via the following web page: http://www.lufthansa.com/de/en/Help-and-Contact [...] "
Hi kttosia,
please kindly notice that neither Customer Relations nor Customer Care are reachable via phone.
I checked with Customer Relations who confirmed that they have forwarded your feedback to the Customer Care Service as this is a pre-departure case. I will send Customer Care a reminder and ask them to get back to you as soon as they can. Apologies for the handling time.
Vanessa