Feedback thread for the official LH Lurker(s), LufthansaGermanAirlines
Aug 4, 2015, 2:24 am
#1111
Join Date: Apr 2008
Programs: LH SEN
Posts: 55
No fares PRG-BHX for LH-operated flights via FRA/MUC
I was trying to book a ticket from Prague to Birmingham for travel after October 1, 2015 (with the new fare structure) on the LH website. All LH operated flights book to full economy (Y fare) and they cost accordingly. The same happens on the third party website (expedia). I guess somebody forgot to load fares from Prague to Birmingham to the system...
Aug 4, 2015, 5:48 am
#1112
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,261
I was trying to book a ticket from Prague to Birmingham for travel after October 1, 2015 (with the new fare structure) on the LH website. All LH operated flights book to full economy (Y fare) and they cost accordingly. The same happens on the third party website (expedia). I guess somebody forgot to load fares from Prague to Birmingham to the system...
Dear dakr,
I checked several dates after October 1 and got also reduced fares offered. Maybe it was a temporarily problem. If you still get only the highest Economy Class fare shown, then I recommend that you contact our Web Support (http://f.lh.com/jF2V) for assistance.
Jens
Aug 4, 2015, 6:10 am
#1113
Join Date: Jul 2006
Location: YYZ
Programs: AC-SE MM
Posts: 1,251
I'm looking at booking a First Class seat YYZ-MUC mid October. Looks like LH flys the A330 out of YYZ. Has this plane and route had its First Class product upgraded already? I read that some are not until mid 2016.
Aug 4, 2015, 8:55 am
#1114
Join Date: Apr 2008
Programs: LH SEN
Posts: 55
Dear dakr,
I checked several dates after October 1 and got also reduced fares offered. Maybe it was a temporarily problem. If you still get only the highest Economy Class fare shown, then I recommend that you contact our Web Support (http://f.lh.com/jF2V) for assistance.
Jens
I checked several dates after October 1 and got also reduced fares offered. Maybe it was a temporarily problem. If you still get only the highest Economy Class fare shown, then I recommend that you contact our Web Support (http://f.lh.com/jF2V) for assistance.
Jens
Aug 4, 2015, 7:50 pm
#1116
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Just flew the 330 YYZ-MUC and the 340 MUC-SFO, both in F.
Did not get the registration #s.
Cabins were identical. I was told they were upgraded. I took photos and they "seem fresh", but only someone who can describe the "before" would know.
Aug 5, 2015, 7:24 am
#1117
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,261
all our A330-300 aircraft are equipped with new First Class seats. Also, the route MUC-YYZ-MUC will be operated with an A330 in our winter timetable. Sounds to me you have something to look forward to! :-)
Katharina
Aug 5, 2015, 7:38 am
#1118
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,261
Thank you for a prompt reply and checking the issue. I contacted Web Support before posting here and got a predefined (=useless) reply. I have sent you a private message detailing the issue to take this out of the thread and I have attached a link to a screen print out - perhaps, you can have another look at, please.
I replied to your private message.
Jens
Aug 5, 2015, 7:39 am
#1119
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,261
Aug 5, 2015, 7:41 am
#1120
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,261
both fleets - A330-300 and A340-600 - have the new First Class seats installed. Sounds to me, the cabin appeared "fresh" for a reason.
Katharina
Aug 6, 2015, 4:52 am
#1121
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Original Poster
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,184
Hi there,
I work at a large research university. We removed around 90 per cent of our fax machines a few years ago, since a scanned attachment to an email uses the exact same capture technology, but doesn't incur communication costs--particularly international ones.
I politely encourage LH to join us in the 21st century and have an email address or web interface that allows uploading a scanned boarding pass.
I work at a large research university. We removed around 90 per cent of our fax machines a few years ago, since a scanned attachment to an email uses the exact same capture technology, but doesn't incur communication costs--particularly international ones.
I politely encourage LH to join us in the 21st century and have an email address or web interface that allows uploading a scanned boarding pass.
Aug 6, 2015, 9:43 am
#1122
Join Date: Aug 2005
Programs: UA*G(1K), PC Diamond Amb, Marriott Titanium, Accor Platinum
Posts: 4,671
HTB.
Aug 6, 2015, 12:27 pm
#1123
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Katharina
Thank you so much for your reply. The YYZ-MUC was superb. I hope to finish my trip report and post the photos.
.
Aug 6, 2015, 6:45 pm
#1124
Join Date: Aug 2015
Posts: 1
Refund Status
Dear Lurkers,
I've been trying to find out the refund status of a flight on June 9th-18th that got cancelled for 1 of the 3 passengers. The cancellation of that passenger's tickets had already been accepted since May 21st, however they told us to wait from 1 to 1 and a half month for the refund. On July 24th I sent an email to customer relations, and I got an automated response on July 26th, giving me the Feedback ID 30037670, however I haven't heard anything since then.
I'd like to know the status of this reimbursement as soon as possible.
Thank you in advance.
-Mayra
I've been trying to find out the refund status of a flight on June 9th-18th that got cancelled for 1 of the 3 passengers. The cancellation of that passenger's tickets had already been accepted since May 21st, however they told us to wait from 1 to 1 and a half month for the refund. On July 24th I sent an email to customer relations, and I got an automated response on July 26th, giving me the Feedback ID 30037670, however I haven't heard anything since then.
I'd like to know the status of this reimbursement as soon as possible.
Thank you in advance.
-Mayra
Aug 7, 2015, 7:13 am
#1125
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,261
Dear Lurkers,
I've been trying to find out the refund status of a flight on June 9th-18th that got cancelled for 1 of the 3 passengers. The cancellation of that passenger's tickets had already been accepted since May 21st, however they told us to wait from 1 to 1 and a half month for the refund. On July 24th I sent an email to customer relations, and I got an automated response on July 26th, giving me the Feedback ID 30037670, however I haven't heard anything since then.
I'd like to know the status of this reimbursement as soon as possible.
Thank you in advance.
-Mayra
I've been trying to find out the refund status of a flight on June 9th-18th that got cancelled for 1 of the 3 passengers. The cancellation of that passenger's tickets had already been accepted since May 21st, however they told us to wait from 1 to 1 and a half month for the refund. On July 24th I sent an email to customer relations, and I got an automated response on July 26th, giving me the Feedback ID 30037670, however I haven't heard anything since then.
I'd like to know the status of this reimbursement as soon as possible.
Thank you in advance.
-Mayra
I just forwarded your feedback to my colleagues asking them to look into this. Thank you for your patience so far. Maria