Feedback thread for the official LH Lurker(s), LufthansaGermanAirlines
Apr 17, 2015, 5:43 am
#1036
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,261
Dear official LH lurker,
I was participating in the Miles and More Bonus program in 2014 and flew 10 flights, meaning I should have been awarded 3000 miles. However, this has not happened, and I was trying to get a reply from Miles&More since December, but never got any feedback. Could you help?
First nine flights were normally credited to my account, flight #10 was flown in December and was a reward flight. To my understanding, according to the terms and conditions, this flight should still count as #10?
Thank you!
I was participating in the Miles and More Bonus program in 2014 and flew 10 flights, meaning I should have been awarded 3000 miles. However, this has not happened, and I was trying to get a reply from Miles&More since December, but never got any feedback. Could you help?
First nine flights were normally credited to my account, flight #10 was flown in December and was a reward flight. To my understanding, according to the terms and conditions, this flight should still count as #10?
Thank you!
Apr 17, 2015, 5:46 am
#1037
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,261
Dear official LH lurker,
just would like to report a bug in the domestic fare matrix for nearly all routes from MUC to DRS/LEJ etc.
Sometime ago there was an advertisement of reduced Business Class fares, which were if I remember correctly about 299 Euro or so. Now these offers have vanished.
In view of the consumption of 1,5 to 2 seats (depending on aircraft size) these return prices seem to be ok. Instead of any price around 299 Euro prices nearly double high are shown!
The reduced "Business Basic Plus" is higher than the "Business Flex"- a hint that a bug is prevailing. It's correctly booking into "D", has a rebooking fee of 65 Euro and refund fee of 120 Euro. ^
But why on Earth is D class priced at 292,11 Euro instead of the full fare of 245,11 Euro in "full C" for one segment?
That leaves me clueless.
http://abload.de/img/brokenpricematrixmucdhxubj.png
For the return flight nearly the same (but 10 Euro lower due to the fact that the airport fees in MUC seem to be higher).
Would be in the best interest to recheck before people book their summer flights/long weekends.
The price request is for July 2015 but delivers similar results for several dates.
just would like to report a bug in the domestic fare matrix for nearly all routes from MUC to DRS/LEJ etc.
Sometime ago there was an advertisement of reduced Business Class fares, which were if I remember correctly about 299 Euro or so. Now these offers have vanished.
In view of the consumption of 1,5 to 2 seats (depending on aircraft size) these return prices seem to be ok. Instead of any price around 299 Euro prices nearly double high are shown!
The reduced "Business Basic Plus" is higher than the "Business Flex"- a hint that a bug is prevailing. It's correctly booking into "D", has a rebooking fee of 65 Euro and refund fee of 120 Euro. ^
But why on Earth is D class priced at 292,11 Euro instead of the full fare of 245,11 Euro in "full C" for one segment?
That leaves me clueless.
http://abload.de/img/brokenpricematrixmucdhxubj.png
For the return flight nearly the same (but 10 Euro lower due to the fact that the airport fees in MUC seem to be higher).
Would be in the best interest to recheck before people book their summer flights/long weekends.
The price request is for July 2015 but delivers similar results for several dates.
thank you, I will forward your feedback to the responsible department.
Vanessa
Apr 18, 2015, 8:53 am
#1038
Join Date: Dec 2002
Location: DC
Programs: AA EXP; UAMM
Posts: 1,902
Disappearing August Bargain Flights
On April 16th I checked the Mileage Bargain flights from IAD to CDG. The business award for 55,000 miles RT was widely available for most of August. When I checked again on August 18th the fares listed online were for September only. The August fares had disappeared. Is there anyway to access the August fares online?
Apr 18, 2015, 10:15 am
#1039
Join Date: Jun 2001
Location: Frankfurt
Programs: LH SEN
Posts: 43
…) All the best! SandraWhile boarding it turned out that the upgrade was done and I got the C boarding pass.
Fingers crossed worked
Apr 20, 2015, 5:50 am
#1040
Join Date: Jan 2015
Posts: 7
even with a 4 months delay, my son finally received his 2014 X'mas prize for the 2014 Advent Calendar.
I already almost given up on this as at the end I bought the same prize he won from the worldshop to make my little son happy.
Some days ago I received a mail from Jetfriends that they finally got the situation solved and the prize is on its way.
Friday the parcel finally arrived. Despite the tremendous delay I have to say anyway thank you to those people that didn't forget about my request. Dear lurker please forward my sincere thanks to those people at Jetfriends.
Apr 20, 2015, 6:27 am
#1041
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,261
On April 16th I checked the Mileage Bargain flights from IAD to CDG. The business award for 55,000 miles RT was widely available for most of August. When I checked again on August 18th the fares listed online were for September only. The August fares had disappeared. Is there anyway to access the August fares online?
the mileage bargain offers are available as long as the supplies last. This may have been the reason why you were not able to find any bargains for August when you looked for the second time. In case of doubt, I recommend to contact the Miles & More Internet Support to verify if a technical error occurred: http://f.lh.com/Mi2d (Please find the telephone number of the Internet Service Center on the bottom of the page). /Maria
Apr 20, 2015, 6:28 am
#1042
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,261
Thanks for for getting back, Sandra ! This worked actually very well. I did not care much about the actual seat if the C upgrade would happen, so I did not inquire further and just did on-line check-in.
While boarding it turned out that the upgrade was done and I got the C boarding pass.
Fingers crossed worked
While boarding it turned out that the upgrade was done and I got the C boarding pass.
Fingers crossed worked
I´m glad to hear that you were able to enjoy your flight in Business Class!
...and thanks for your update on this! ;-) Maria
Apr 20, 2015, 8:25 am
#1043
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Original Poster
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,187
Dear Lurker team,
something is not right with meilenschnaeppchen.de: yesterday all offers vanished, now the website only shows offers bookable in May. However if you pull up the destinations on offer for April via M&M.com and award booking they still show the discounted rate.
Could you please ask the M&M colleagues in charge of the meilenschnaeppchen.de website not to travel in time?
something is not right with meilenschnaeppchen.de: yesterday all offers vanished, now the website only shows offers bookable in May. However if you pull up the destinations on offer for April via M&M.com and award booking they still show the discounted rate.
Could you please ask the M&M colleagues in charge of the meilenschnaeppchen.de website not to travel in time?
Apr 21, 2015, 6:39 am
#1044
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,261
Dear Lurker,
even with a 4 months delay, my son finally received his 2014 X'mas prize for the 2014 Advent Calendar.
I already almost given up on this as at the end I bought the same prize he won from the worldshop to make my little son happy.
Some days ago I received a mail from Jetfriends that they finally got the situation solved and the prize is on its way.
Friday the parcel finally arrived. Despite the tremendous delay I have to say anyway thank you to those people that didn't forget about my request. Dear lurker please forward my sincere thanks to those people at Jetfriends.
even with a 4 months delay, my son finally received his 2014 X'mas prize for the 2014 Advent Calendar.
I already almost given up on this as at the end I bought the same prize he won from the worldshop to make my little son happy.
Some days ago I received a mail from Jetfriends that they finally got the situation solved and the prize is on its way.
Friday the parcel finally arrived. Despite the tremendous delay I have to say anyway thank you to those people that didn't forget about my request. Dear lurker please forward my sincere thanks to those people at Jetfriends.
Apr 21, 2015, 6:40 am
#1045
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,261
Dear Lurker team,
something is not right with meilenschnaeppchen.de: yesterday all offers vanished, now the website only shows offers bookable in May. However if you pull up the destinations on offer for April via M&M.com and award booking they still show the discounted rate.
Could you please ask the M&M colleagues in charge of the meilenschnaeppchen.de website not to travel in time?
something is not right with meilenschnaeppchen.de: yesterday all offers vanished, now the website only shows offers bookable in May. However if you pull up the destinations on offer for April via M&M.com and award booking they still show the discounted rate.
Could you please ask the M&M colleagues in charge of the meilenschnaeppchen.de website not to travel in time?
thank you for your feedback. According to my colleagues, a technical error occured yesterday which has already been solved. Thus, offers on meilenschnäppchen.de should be available again. :-) Regards, Maria
Apr 22, 2015, 3:14 am
#1046
Join Date: Apr 2015
Location: Monaco
Posts: 5
Dear Lufthansa,
Can you please fix your Special Meal situation?
Here is some overview of the issue: http://www.flyertalk.com/forum/lufth...n-service.html
Thank you!
Can you please fix your Special Meal situation?
Here is some overview of the issue: http://www.flyertalk.com/forum/lufth...n-service.html
Thank you!
Apr 23, 2015, 7:06 am
#1047
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,261
Dear Lufthansa,
Can you please fix your Special Meal situation?
Here is some overview of the issue: http://www.flyertalk.com/forum/lufth...n-service.html
Thank you!
Can you please fix your Special Meal situation?
Here is some overview of the issue: http://www.flyertalk.com/forum/lufth...n-service.html
Thank you!
Dear vshukhotin,
would you kindly elaborate? We do not monitor other threats here on Flyertalk, apart from our own Lufthansa thread. /Maria
Apr 28, 2015, 4:48 am
#1048
Join Date: Sep 2004
Location: Southern Bavaria, Germany
Programs: LH Blue, BA Blue, Hyatt Gold
Posts: 1,517
Quote:
Originally Posted by gum View Post
LufthansaGermanAirlines answered:
Dear Vanessa,
sorry to say that nearly two weeks later nothing has changed. You surely have lost any sale of the reduced Business Class fare for the long weekend of May 1st, 2015.
Also bookings for Summer are not possible.
The weekend of July4th, July5th (and many other return dates) again and again show the broken fare matrix.
My updated question is: What is so difficult in reviewing a fare matrix respectively the filled in prices? D class higher then C class - obviously not correct.
http://abload.de/image.php?img=apr28...epric4iuad.png
Even if you fly back eleven days later the fare doesn't change. So that's not an issue with minimum stay.
BTW the Economy r/t flight for one of the requested weekends is 132,83 Euro. So buying one extra Economy seat per person would deliver the same space as Business Class would require. But delivers less revenue. Especially if you deduct the tax and charges and look what the company gets.
Don't understand why Lufty invents an offer and then doesn't sell it.
Gross would be 265,76 Euro against 299,00 Euro r/t per 1 person on 1 Eco+1XTRA seat respectively 1 Business and the blocked neighbour seat.
Info would be fine.
Best regards
gum
Originally Posted by gum View Post
Dear official LH lurker,
just would like to report a bug in the domestic fare matrix for nearly all routes from MUC to DRS/LEJ etc.
Sometime ago there was an advertisement of reduced Business Class fares, which were if I remember correctly about 299 Euro or so. Now these offers have vanished.
In view of the consumption of 1,5 to 2 seats (depending on aircraft size) these return prices seem to be ok. Instead of any price around 299 Euro prices nearly double high are shown!
The reduced "Business Basic Plus" is higher than the "Business Flex"- a hint that a bug is prevailing. It's correctly booking into "D", has a rebooking fee of 65 Euro and refund fee of 120 Euro.
But why on Earth is D class priced at 292,11 Euro instead of the full fare of 245,11 Euro in "full C" for one segment?
That leaves me clueless.
[Old link]
For the return flight nearly the same (but 10 Euro lower due to the fact that the airport fees in MUC seem to be higher).
Would be in the best interest to recheck before people book their summer flights/long weekends.
The price request is for July 2015 but delivers similar results for several dates.
just would like to report a bug in the domestic fare matrix for nearly all routes from MUC to DRS/LEJ etc.
Sometime ago there was an advertisement of reduced Business Class fares, which were if I remember correctly about 299 Euro or so. Now these offers have vanished.
In view of the consumption of 1,5 to 2 seats (depending on aircraft size) these return prices seem to be ok. Instead of any price around 299 Euro prices nearly double high are shown!
The reduced "Business Basic Plus" is higher than the "Business Flex"- a hint that a bug is prevailing. It's correctly booking into "D", has a rebooking fee of 65 Euro and refund fee of 120 Euro.
But why on Earth is D class priced at 292,11 Euro instead of the full fare of 245,11 Euro in "full C" for one segment?
That leaves me clueless.
[Old link]
For the return flight nearly the same (but 10 Euro lower due to the fact that the airport fees in MUC seem to be higher).
Would be in the best interest to recheck before people book their summer flights/long weekends.
The price request is for July 2015 but delivers similar results for several dates.
Hi gum,
thank you, I will forward your feedback to the responsible department.
Vanessa
thank you, I will forward your feedback to the responsible department.
Vanessa
sorry to say that nearly two weeks later nothing has changed. You surely have lost any sale of the reduced Business Class fare for the long weekend of May 1st, 2015.
Also bookings for Summer are not possible.
The weekend of July4th, July5th (and many other return dates) again and again show the broken fare matrix.
My updated question is: What is so difficult in reviewing a fare matrix respectively the filled in prices? D class higher then C class - obviously not correct.
http://abload.de/image.php?img=apr28...epric4iuad.png
Even if you fly back eleven days later the fare doesn't change. So that's not an issue with minimum stay.
BTW the Economy r/t flight for one of the requested weekends is 132,83 Euro. So buying one extra Economy seat per person would deliver the same space as Business Class would require. But delivers less revenue. Especially if you deduct the tax and charges and look what the company gets.
Don't understand why Lufty invents an offer and then doesn't sell it.
Gross would be 265,76 Euro against 299,00 Euro r/t per 1 person on 1 Eco+1XTRA seat respectively 1 Business and the blocked neighbour seat.
Info would be fine.
Best regards
gum
Apr 28, 2015, 6:49 am
#1049
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,261
Quote:
Originally Posted by gum View Post
LufthansaGermanAirlines answered:
Dear Vanessa,
sorry to say that nearly two weeks later nothing has changed. You surely have lost any sale of the reduced Business Class fare for the long weekend of May 1st, 2015.
Also bookings for Summer are not possible.
The weekend of July4th, July5th (and many other return dates) again and again show the broken fare matrix.
My updated question is: What is so difficult in reviewing a fare matrix respectively the filled in prices? D class higher then C class - obviously not correct.
http://abload.de/image.php?img=apr28...epric4iuad.png
Even if you fly back eleven days later the fare doesn't change. So that's not an issue with minimum stay.
BTW the Economy r/t flight for one of the requested weekends is 132,83 Euro. So buying one extra Economy seat per person would deliver the same space as Business Class would require. But delivers less revenue. Especially if you deduct the tax and charges and look what the company gets.
Don't understand why Lufty invents an offer and then doesn't sell it.
Gross would be 265,76 Euro against 299,00 Euro r/t per 1 person on 1 Eco+1XTRA seat respectively 1 Business and the blocked neighbour seat.
Info would be fine.
Best regards
gum
Originally Posted by gum View Post
LufthansaGermanAirlines answered:
Dear Vanessa,
sorry to say that nearly two weeks later nothing has changed. You surely have lost any sale of the reduced Business Class fare for the long weekend of May 1st, 2015.
Also bookings for Summer are not possible.
The weekend of July4th, July5th (and many other return dates) again and again show the broken fare matrix.
My updated question is: What is so difficult in reviewing a fare matrix respectively the filled in prices? D class higher then C class - obviously not correct.
http://abload.de/image.php?img=apr28...epric4iuad.png
Even if you fly back eleven days later the fare doesn't change. So that's not an issue with minimum stay.
BTW the Economy r/t flight for one of the requested weekends is 132,83 Euro. So buying one extra Economy seat per person would deliver the same space as Business Class would require. But delivers less revenue. Especially if you deduct the tax and charges and look what the company gets.
Don't understand why Lufty invents an offer and then doesn't sell it.
Gross would be 265,76 Euro against 299,00 Euro r/t per 1 person on 1 Eco+1XTRA seat respectively 1 Business and the blocked neighbour seat.
Info would be fine.
Best regards
gum
Dear gum,
as promised, I forwarded your feedback to the responsible department. What they decide to do with the information is up to them and out of my hands.
If you would like to contact them with specific dates and routes and would like a direct answer regarding your inquiry, please kindly give our Technical Support Team a call.
Vanessa
Apr 28, 2015, 5:15 pm
#1050
Join Date: May 2012
Programs: United 1k
Posts: 434
Feedback thread for the official LH Lurker(s), LufthansaGermanAirlines
Hello Lurker - I sent a complaint to customer relations and I've still not heard back after several weeks. The ID is FB - ID 22739997. Can you please help me follow up on this?
Thank you very much
Thank you very much