Feedback thread for the official LH Lurker(s), LufthansaGermanAirlines
Jul 10, 2015, 6:06 am
#1096
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,263
Hi,
I am in contact with Lufthansa Customer Relations related to a flight issue. The issue is complicated and I won’t get into it here. However, the reply I received from Customer Relations does not address the issue. Rather it rejects my claim for reasons I am not entirely clear about and does not seem to address the issue. I have replied back but I believe they think this is a closed issue. Any guidance would be appreciated. I am only looking for a fair resolution.
Michael
I am in contact with Lufthansa Customer Relations related to a flight issue. The issue is complicated and I won’t get into it here. However, the reply I received from Customer Relations does not address the issue. Rather it rejects my claim for reasons I am not entirely clear about and does not seem to address the issue. I have replied back but I believe they think this is a closed issue. Any guidance would be appreciated. I am only looking for a fair resolution.
Michael
Dear Michael,
I'm sorry to hear that the answer you received didn't meet your expectations. It's correct to get back to Customer Relations directly. Even if your case has been closed, my colleagues will look into your complaint again and they will get back to you.
Jens
Jul 10, 2015, 5:35 pm
#1097
Join Date: Mar 2006
Location: BCN
Programs: IHG, M&M, FB, Avios, ALL, etc.
Posts: 928
Hi Ramswiss, the document needs to be transmitted via fax (http://f.lh.com/CVGG), as there is no operating email address available. Sandra
Guess what? This is the 21st century. Why do you make it so hard for us to send the boarding passes?
It shows I'm mad at you for letting my kids' miles expire. The reason you gave me: they joined JetFriends a few years ago, but chose Spanish as their preferred language instead of English or German. Congratulations Lufthansa: you've lost a couple of potentially loyal customers, and their father is determined to burn the M&M miles and move to another *A program.
Jul 13, 2015, 7:39 am
#1098
Join Date: Aug 2004
Location: In the heart of Europe
Programs: some
Posts: 1,114
Mileage Credit Form
Dear Lurkers,
similar to earlier posts it seems that M&M is doing everything to make retrospective mileage credits a pain. I'm was just trying to fill out the form for an LX flight that was booked on KL ticket stock (074) and guess what, the tool claims that the airline code is invalid.
I also had to claim the KL flights from the same ticket with Flying Blue and all they needed for an instant posting of the miles was the PNR and last name....
Cheers
Verve
similar to earlier posts it seems that M&M is doing everything to make retrospective mileage credits a pain. I'm was just trying to fill out the form for an LX flight that was booked on KL ticket stock (074) and guess what, the tool claims that the airline code is invalid.
I also had to claim the KL flights from the same ticket with Flying Blue and all they needed for an instant posting of the miles was the PNR and last name....
Cheers
Verve
Jul 14, 2015, 10:46 pm
#1099
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,263
Dear Lurkers,
similar to earlier posts it seems that M&M is doing everything to make retrospective mileage credits a pain. I'm was just trying to fill out the form for an LX flight that was booked on KL ticket stock (074) and guess what, the tool claims that the airline code is invalid.
I also had to claim the KL flights from the same ticket with Flying Blue and all they needed for an instant posting of the miles was the PNR and last name....
Cheers
Verve
similar to earlier posts it seems that M&M is doing everything to make retrospective mileage credits a pain. I'm was just trying to fill out the form for an LX flight that was booked on KL ticket stock (074) and guess what, the tool claims that the airline code is invalid.
I also had to claim the KL flights from the same ticket with Flying Blue and all they needed for an instant posting of the miles was the PNR and last name....
Cheers
Verve
Jul 14, 2015, 11:44 pm
#1100
Join Date: Aug 2004
Location: In the heart of Europe
Programs: some
Posts: 1,114
Hello Verve, sorry to hear that you seem to be having difficulties with the Miles & More Online Form. In the event this it is not possible to complete the form, the Miles and More Service Team requires the original boarding pass. You can send this per post to: Miles& More Service Team Postfach 1200, 33409 Verl, Germany. Adam
I appreciate your empathy - could I also ask you to share this feedback, and the many others you got above, with the M&M Service team. This might help them to figure out more sophisticated and customer friendly processes.
Many thanks
Verve
Jul 15, 2015, 7:34 am
#1101
Join Date: Aug 2005
Programs: UA*G(1K), PC Diamond Amb, Marriott Titanium, Accor Platinum
Posts: 4,673
HTB.
Jul 16, 2015, 2:55 am
#1102
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,263
Hi verve, I understand that this is not the most modern process and can definitely pass your feedback on to Miles & More. Sending in an original boarding pass for retroactive mileage accrual is however a standard set procedure and not without its reasons. Adam
Jul 16, 2015, 2:59 am
#1103
Join Date: May 2005
Location: Switzerland mostly
Programs: LX Sen, EK Gold, HH Diamond, IHG Plat, Sirius Gold, BA Gold
Posts: 357
Hi verve, I understand that this is not the most modern process and can definitely pass your feedback on to Miles & More. Sending in an original boarding pass for retroactive mileage accrual is however a standard set procedure and not without its reasons. Adam
Jul 20, 2015, 1:34 am
#1106
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Original Poster
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,198
Since May 1, 2015 the print-at-home pdf BP have the full info. Its not in the general area, but in one long line at the bottom of the page.
Jul 20, 2015, 3:52 am
#1107
Join Date: Aug 2005
Programs: UA*G(1K), PC Diamond Amb, Marriott Titanium, Accor Platinum
Posts: 4,673
Jul 23, 2015, 7:21 am
#1108
Join Date: Dec 2013
Posts: 368
Dear Lurkers,
I recently completed a trip to US and one of the legs within US was on United for which I did not receive a mileage credit. Now, I'm trying to fill the "Missing Mileage" form by choosing United as the partner. On the form, it asks me for a eTicket # that starts with 16. But I do not have that as the eTicket number on my boarding pass. My United boarding pass has the Lufthansa eTicket number starting with "220". Could you please tell me what I should do in this case?
Thanks
I recently completed a trip to US and one of the legs within US was on United for which I did not receive a mileage credit. Now, I'm trying to fill the "Missing Mileage" form by choosing United as the partner. On the form, it asks me for a eTicket # that starts with 16. But I do not have that as the eTicket number on my boarding pass. My United boarding pass has the Lufthansa eTicket number starting with "220". Could you please tell me what I should do in this case?
Thanks
Jul 24, 2015, 6:02 am
#1109
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,263
Dear Lurkers,
I recently completed a trip to US and one of the legs within US was on United for which I did not receive a mileage credit. Now, I'm trying to fill the "Missing Mileage" form by choosing United as the partner. On the form, it asks me for a eTicket # that starts with 16. But I do not have that as the eTicket number on my boarding pass. My United boarding pass has the Lufthansa eTicket number starting with "220". Could you please tell me what I should do in this case?
Thanks
I recently completed a trip to US and one of the legs within US was on United for which I did not receive a mileage credit. Now, I'm trying to fill the "Missing Mileage" form by choosing United as the partner. On the form, it asks me for a eTicket # that starts with 16. But I do not have that as the eTicket number on my boarding pass. My United boarding pass has the Lufthansa eTicket number starting with "220". Could you please tell me what I should do in this case?
Thanks
Dear Redhat72,
if you use the online form for the retro-credit, then it should be possible to overwrite the default "16" with the Lufthansa ticket number beginning with 220. You may also use the "Reset"-Button on the bottom of the page.
Jens
Aug 3, 2015, 10:19 pm
#1110
Join Date: Jan 2007
Location: Auckland NZ
Programs: NZ Gold Elite, AS, AC, QF
Posts: 749
Fax? Really?
Hi there,
I work at a large research university. We removed around 90 per cent of our fax machines a few years ago, since a scanned attachment to an email uses the exact same capture technology, but doesn't incur communication costs--particularly international ones.
I politely encourage LH to join us in the 21st century and have an email address or web interface that allows uploading a scanned boarding pass.
I work at a large research university. We removed around 90 per cent of our fax machines a few years ago, since a scanned attachment to an email uses the exact same capture technology, but doesn't incur communication costs--particularly international ones.
I politely encourage LH to join us in the 21st century and have an email address or web interface that allows uploading a scanned boarding pass.
Hi Ramswiss, the document needs to be transmitted via fax (http://f.lh.com/CVGG), as there is no operating email address available. Sandra