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-   -   KLM introduces SkyPriority (https://www.flyertalk.com/forum/klm-flying-dutchman/1303804-klm-introduces-skypriority.html)

irishguy28 Mar 23, 2012 8:57 am


Originally Posted by KLflyerRalph (Post 18253115)
Still not received that email. It is that others have posted it here...
:td: for FB

Perhaps Silvers won't get the email, given that they are not *strictly* entitled to SkyTeam-wide SkyPriority.

KLflyerRalph Mar 23, 2012 10:24 am


Originally Posted by irishguy28 (Post 18257260)
Perhaps Silvers won't get the email, given that they are not *strictly* entitled to SkyTeam-wide SkyPriority.

I was talking about 'the Silver mail' posted by Johan Rebel:


From and e-mail received today:

"Als Flying Blue Silver Elite-deelnemer bent u ook welkom om gebruik te maken van een aantal SkyPriority-services. Volg simpelweg de borden met het speciale rode SkyPriority-label om te profiteren van uw Silver Elite-voordelen, zoals:

• voorrang bij het inchecken

• voorrang bij de bagage drop-off

• voorrang bij het aan boord gaan

De overige SkyPriority-services zijn gereserveerd voor Flying Blue Elite Plus-deelnemers en passagiers in First en Business Class:

• voorrang bij de douane en de security check

• voorrang bij de ticketbalie en de transferbalie

Op Amsterdam Airport Schiphol kunnen Flying Blue Silver Elite-deelnemers echter wel gebruik maken van deze services. "

So, SE gets priorty check-in, bag drop and boarding. At AMS they also get priorty at ticket/transfer desks, security and customs.

I'm not sure why they keep going on about priority at customs. There is no such thing for anybody.

They may also wish to ask themselves why they sent me this e-mail, "als Flying Blue Silver Elite-deelnemer" Last time I checked, I was still LTPE.

Johan
I came across this KLM SkyPriority sign:

http://i1055.photobucket.com/albums/...2/DSCN2486.jpg

Taken at AMS. You are indeed directed to the front of the queue. Wonder what would be defined as premium class?

Credit to win1290 of airliners.net, I do not own that photo nor have explicit permission to use it.

johan rebel Mar 23, 2012 12:01 pm


Originally Posted by KLflyerRalph (Post 18258170)
Wonder what would be defined as premium class?

That is probably intended to encourage hordes of Economy Comfort pax to elbow their way to the front :D

Apart from using red instead of blue, it the sign looks just like the previous priority boarding ones, which the gate agents were so good at hiding or turning around. Also, it doesn't say Sky Priority anywhere, so it may perhaps be an old one?

Johan

rookiecz Mar 23, 2012 12:02 pm

Im flying with my family of 4, only I am elite plus member, will they allow for priority for all the family ?

KLflyerRalph Mar 23, 2012 5:20 pm


Originally Posted by rookiecz (Post 18258378)
Im flying with my family of 4, only I am elite plus member, will they allow for priority for all the family ?

Mostly yes. Only at security you could have some issues.


Originally Posted by johan rebel (Post 18258367)
That is probably intended to encourage hordes of Economy Comfort pax to elbow their way to the front :D

Apart from using red instead of blue, it the sign looks just like the previous priority boarding ones, which the gate agents were so good at hiding or turning around. Also, it doesn't say Sky Priority anywhere, so it may perhaps be an old one?

Johan

I think the red rectangular should represent the SP concept.

Xandrios Mar 24, 2012 5:03 am


Originally Posted by KLflyerRalph (Post 18258170)
I came across this KLM SkyPriority sign:

Taken at AMS. You are indeed directed to the front of the queue. Wonder what would be defined as premium class?

Credit to win1290 of airliners.net, I do not own that photo nor have explicit permission to use it.

That exact same sign is used for quite some time at (some?) outstations :) I was looking at one at ATH two weeks or so ago, as I was bored out of my mind waiting for boarding to start :P

KLflyerRalph Mar 24, 2012 6:14 am


Originally Posted by Xandrios (Post 18262534)
That exact same sign is used for quite some time at (some?) outstations :) I was looking at one at ATH two weeks or so ago, as I was bored out of my mind waiting for boarding to start :P

Hmm I've only encountered blue signs so with the red and the same font, I thought it would be SP.

johan rebel Mar 24, 2012 9:16 am

I walked past the check-in desks at CPH last month, and noticed that there were two kinds: Elite/J and Bag Drop. The signs looked homemade, with the Bag Drop one stating that it was only for pax in possession of a "bording-card" (sic). I assume that the idea is that non-Elites without a boarding card have to use the self-service machine to print one first, before they can drop their bags?

Johan

Gajan Mar 24, 2012 11:37 am


Originally Posted by johan rebel (Post 18263374)
I walked past the check-in desks at CPH last month, and noticed that there were two kinds: Elite/J and Bag Drop. The signs looked homemade, with the Bag Drop one stating that it was only for pax in possession of a "bording-card" (sic). I assume that the idea is that non-Elites without a boarding card have to use the self-service machine to print one first, before they can drop their bags?

Johan

That has been my experience at outstations sometimes as well. They will insist you use the machine to get your boarding pass (even if you are an Elite member). Not sure if this is policy or it was just a grumpy agent.

ixs Mar 25, 2012 10:51 pm


Originally Posted by Gajan (Post 18264097)
They will insist you use the machine to get your boarding pass (even if you are an Elite member). Not sure if this is policy or it was just a grumpy agent.

Never had this happening to me yet. And the biz counters usually say Check-In.

Maybe a grumpy agent.

Xandrios Mar 26, 2012 2:30 am

My BP for tomorrow now shows the SkyPriority logo :) Status is indicated as "Frequent flyer KLxxxxxxxxxxx/G G" ....which will probably confuse people.

KLeM Mar 26, 2012 2:09 pm

I was at Schiphol today and saw that most of the rebranding to SkyPriority is already done. For regular Economy check-in more and more is done via self-service, only two full-service check-in counters were in use and only a handful luggage drop-off counters, the rest was done by luggage drop-off machines (which work quite well actually).

What surprised me though was that when my friend asked to sit a bit more in the front of the plane the check-in agent said it can only be done via the machine and with additional payment. Upon checking the machine it turns out that for the flight to MUC the seats in row 10 (exit row) and rows 4-9 (normal economy) were only available for a premium of 20 euro. Rows 11 to 20 something were for normal economy passengers. I read something about KLMs idea to add a European Comfort Class but didn't know it was already so that economy passengers without status cannot sit in the front without additional payment.

I made silver somewhere last year but even before that I hardly ever had trouble getting a seat on row 4-9 when I flew in Y, while my friend has no status and said she's never able to sit row 4-9 even when checking in 30 hours in advance online....

Another thing I noticed today which worries me a little bit is the change at Shengen security, normally Privium had its own private lane with hardly ever a cue. Today I saw that below Privium the new SkyPriority text was added, meaning in the future Privium and SkyPriority are allowed to use the same lane and that will most likely increase waiting time for Privium holders like me...

KLflyerRalph Mar 26, 2012 2:14 pm

Today there were various press releases and announcement from KLM and the media on SP at AMS so I think today it 'really' started.

Don't like that idea of paying €20 for just a seat to the front! On a E99 ticket, for me that would be ridiculous.

johan rebel Mar 27, 2012 12:51 am


Originally Posted by KLeM (Post 18277400)
Today I saw that below Privium the new SkyPriority text was added, meaning in the future Privium and SkyPriority are allowed to use the same lane and that will most likely increase waiting time for Privium holders like me...

How exactly does that work? To get access to the Privium lane you need to insert your card and go through the turnstile, which is very effective at keeping everyone else out. Or has that changed?

I'm certainly not going to keep paying for Privium if I get the same thing for free with SkyPriority.

Johan

mfkne Mar 27, 2012 12:59 am


Originally Posted by KLeM (Post 18277400)
Today I saw that below Privium the new SkyPriority text was added, meaning in the future Privium and SkyPriority are allowed to use the same lane and that will most likely increase waiting time for Privium holders like me...

I tend to think this is temporary due to the construction works in the original Privium lane to the left.


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