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-   -   KLM introduces SkyPriority (https://www.flyertalk.com/forum/klm-flying-dutchman/1303804-klm-introduces-skypriority.html)

fransknorge Jan 6, 2013 3:22 am

I took 6 flights with KL and AF during the last 3 weeks, and Priority Boarding works in all of them ! Specially at CDG, both at 2F and 2E where it was strictly enforced. A staff member was put in front of the SP lane to check that people were eligible to go there, and sent back at the Economy lane people who did not have Priority Boarding. It was a bit less enforced by KLM staff in AMS and SVG, but an effort was made.
For all flights I was among the first 10 to board.

However, I was denied SkyPriority lane at immigration at 2E in CDG: the dragon saying it was for Gold and Plat only, and only them. She claimed that while it was open for Silver at Check-in and Boarding, it was not at immigration, special agreement between AF and AdP. I can not find a clear policy for SkyPriority at CDG on AF website.
Does anyone has the same experience ?

KLflyerRalph Jan 6, 2013 3:29 am

KLM introduces SkyPriority
 
She was correct.

fransknorge Jan 6, 2013 6:03 am

Thanks.
Fair enought, then. As I told her I have no problem with that, but it should be clearly labelled somewhere. SkyPriority is supposed to be a universal service everywhere, if there are exceptions, they should be stated clearly on the SkyPriority sign at Immigration lane.

Gajan Jan 6, 2013 6:20 am

I thought most places that where Skyteam Elite passengers are also welcome it explicitly stated, like this below. For example:

https://fbcdn-sphotos-c-a.akamaihd.n...67102070_n.jpg

Xandrios Jan 6, 2013 6:29 am


Originally Posted by fransknorge (Post 19986124)
SkyPriority is supposed to be a universal service everywhere

You are right, and it is. I think the main thing to realize is that as FB silver member you do not get full Skypriority access. You get some benefits that are incidentally also part of the Skypriority package. But the real Skypriority concept is for Gold, Platinum and Business class only.

The sign pictured above shows the same: Priority access is for Skypriority members, and also FB silver members. At CDG 2E immigration the sign probably did not mention access for Silver members, hence no access was permitted.

I have to admit that, searching for anything written down, things are unclear. However if you compare these the difference should show:
Silver benfits
Gold benefits


As a Flying Blue Silver Elite member, you are welcome to use a selection of SkyPriority services. Simply follow the signs with the special red label to enjoy the Silver Elite benefits you are entitled to including:

Priority check-in
Priority baggage drop-off
Priority boarding

At Amsterdam Airport Schiphol, we can also offer you the SkyPriority services that are normally reserved for Flying Blue Elite Plus members and First and Business Class passengers:

Priority at immigration and security
Priority service at ticket offices and transfer desks

Please note, however, that Flying Blue Silver members can make use of these additional services at Amsterdam Airport Schiphol only, and not at other airports.

johan rebel Jan 6, 2013 12:08 pm


Originally Posted by Xandrios (Post 19986204)
At Amsterdam Airport Schiphol, we can also offer you . . . Priority at immigration

As a Privium member I don't pay much attention to the regular immigration lanes, but is SkyPriority really available at the depatures and arrivals checkpoints?

Johan

Gajan Jan 6, 2013 1:00 pm


Originally Posted by johan rebel (Post 19987863)
As a Privium member I don't pay much attention to the regular immigration lanes, but is SkyPriority really available at the depatures and arrivals checkpoints?

Johan

Not at arrivals, unless you are going from non-Schengen to Schengen (and vice versa).
Furthermore, for those travelling to Paris there is also a short connection queue.

Gajan

sandersrob63 Feb 17, 2013 2:06 pm

hello, i am a silver FB member, can i use the priority security lane at AMS, with a guest? No FB member.

KLflyerRalph Feb 17, 2013 3:05 pm

KLM introduces SkyPriority
 
Depends on the staff. I got companions through and once my whole family.

ajs123 Mar 29, 2013 12:44 pm

I recently flew VIE-CDG and the boarding process was supervised by a KL agent who was checking on the contract staff. Possibly the first time that I saw Skypriority enforced with people being sent back, though the announcement welcomed only FB silvers to board first. :rolleyes:

Travelomania Mar 29, 2013 2:47 pm

The last time I flew KL thru AMS on my way to Cape Town some three weeks ago, we tried to board as Sky Priority having Delta Diamond Status and being an "Elite" member of the "Seamless Skyteam" where:

we aim to provide you with seamless connections and a hassle-free travel experience – before, during and after your flights
It was a complete zoo - with a larger contingent boarding as "Sky Priority" than I've ever seen here in the US, where SP was started a few years ago.
When asked where the SP queue was beginning, we were arrogantly told by a sea of pax : "we are ALL Sky Priority" :rolleyes:

Canada freak Mar 30, 2013 6:22 am

No SkyPriority at AMS for my flight
 
When we arrived at the gate for our flight to IST 1,5 weeks ago - more than half an hour before ETD - there was one big queue for security. There was no designated SkyPriority lane at the gate so most elite+ and business passengers who - like us - arrived from the lounge had to join the queue at the end.

As a result the boarding had already started by the time we got through security and most people were already on board... Another farce and - although this time not KLM's but Schiphol's fault - another reason to say goodbye to KLM.

Both outbound and inbound I had not bothered with preselecting seats nor OLCI because of the new EC rules; I am not prepared to pay extra for a seat in the front Y section. This strategy worked out well as we were assigned EER seats at no extra charge on both flights when checking in at the airport.

Surprisingly holders of a SkyPriority BP are allowed to use a special lane at the passport control desk upon arrival at IST!

ajs123 Jul 11, 2013 4:45 pm

I had a pleasantly surprising experience with skypriority at AMS. I arrived to B6 when the boarding started and as it is a bus gate it made little sense to proceed directly to the front. However the GA noticed new passengers joining the queue she announced (likely again) that J and skypriority passengers can board first and stopped the Ys to allow us to board the bus first. ^

johan rebel Jul 12, 2013 2:13 am

That's nice, but personally I prefer to board the bus last. I see no reason to stand for 10 minutes or sometimes even longer in a full, hot and smelly bus. Or a full, smelly and freezing cold bus.

I wait till the last minute, and if it looks like the bus is not ready to go after my BC has been scanned I take one of the seats between the boarding card scanner and the revolving doors until the driver is informed that he can depart. I then hop on and stand right at the doors, which also means I'm first off the bus and first on the plane.

Johan

ajs123 Jul 12, 2013 2:19 am

I prefer to get on the bus as soon as I arrive to the gate, i.e. I do not like waiting. Once in bus, I am aware that it may take 10 or more minutes to get to the aircraft, so I take a seat. Boarding first helps to secure one of the few seats available.


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