And that's exactly the problem. You can have all the policies and fancy signs you want, but if the gate agents prefer to ignore both for their own convenience it will never work. At AMS priority boarding has existed for years, but mostly in theory and only rarely in practice.

If Sky Priority is to become a success, this weak point needs to be addressed as a matter of urgency.

Johan

Totally agree ;)

For my flight to DUS (from CDG), there was not even Priority lane for boarding...

Seems they are off to a good start!

What's the point of offering a service if you can't get your staff to do their jobs and properly implement it?

Johan

Keep in mind that the design of the boarding pass (including Skypriority logo) is not arranged from the outstation. When SP went into effect the logo appeared on _all_ boarding passes, in all locations, regardless of if they have or not yet have implemented SP.

Of course the whole SP concept already existed. The idea behind is to make the experience the same everywhere. So the little things that were 'off' at some outstations should be made uniform like it is at the main hubs.

Sky Priority does not exist in Oslo. The security passage is not open for Sky Team. The business check-in line is still called business check-in and the priority boarding is still called priority boarding. Although this is being said, the ground crew at Oslo implements priority boarding very strictly! Great job ^

SB

Just OLCI'd for a CPH flight. Only the emergency row seats were offered at a premium.

Johan

My KLM contact has informed me that EC short-haul is still in the study phase so I presume the check-in agent must have been referring to a emergency exit seat / was mistaken.

Checking in relatives this morning, some (PE) could see and choose from all Y rows ie 4 to 22, others (no status) could only choose from rows 9 and further. They could see rows 4-8 but no seats to select.

Exit rows available for free (PE) or the usual charge (no status).

The fact that no status members or Ivory can not always choose seats in the front of ECO is nothing new right? I saw this 2 years already when I tried to OLCI for myself first and then for somebody with Plat, which could choose from multiple seats up front...

Ha ! ... this seems to happen occasionally to me too.
After initiating the Priority Boarding approach and actually implementing a long time ago - smoothing the process along the way - we're apparently still just the DL/Skyteam midgets ;)
Am currently across the pond after several KL legs and I just breeze past them, waiving my DL Diamond Elite pass.
On another note ... miraculously all selected EC seats were intact before boarding.
Hopefully some positive developments here, but don't hold my breath yet.

This was with AF and not KLM, but I guess being a Sky Priority topic I'd post it here:

NRT-CDG flight on Friday - Sky Priority sign at the gate and it was enforced by staff when people started queuing up.

CDG-GVA flight (2F). Nothing about priority boarding, screen showed 19-29 to board first but no one gave a toss... Very chaotic in deed and a bit of a dreadful experience really :td:

So indeed SkyTeam introduced SkyPriority as an alliance wide project. It started off in Amsterdam on March 26. In the next year about 1,000 airports will be changed with the SP service. This means that you might not see SP services such as priority lane access at security in your airport yet. This needs time..

In AMS all SP passengers will receive a BP with a SP logo on it. You're able to use special check in/drop off counters, fast track with security and priority boarding at the gate. Special message for those Silvers out there: You'll be able to use all SP services in AMS..however Silvers can board in Zone 2 on Delta or 2nd boarding call with KLM. That's right after SkyPriority.

2nd boarding call? I can't recall when I last heard a second call. Making one seems to be tiring enough for most GAs, it leaves them utterly exhausted.

Johan

Hahaha, good one! Normally they just start boarding the same time, and let only SP through one, they never take an anouncement that only SP members class can go first :P

SB