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-   -   KLM introduces SkyPriority (https://www.flyertalk.com/forum/klm-flying-dutchman/1303804-klm-introduces-skypriority.html)

Escape Mar 17, 2012 5:26 pm


Originally Posted by Gajan (Post 18217398)
This photo shows that Skyteam Elite are also invited:

https://fbcdn-sphotos-a.akamaihd.net...86817238_n.jpg

Source: Skyteam Facebook page

i'm assuming premium economy is referring to premium voyageur? in that case it can cause confusion with economy comfort, i can imagine passengers with EC-seats reading the sign also tryig to use it, or will it also be allowed?

Gajan Mar 18, 2012 2:17 am


Originally Posted by Escape (Post 18220481)
i'm assuming premium economy is referring to premium voyageur? in that case it can cause confusion with economy comfort, i can imagine passengers with EC-seats reading the sign also tryig to use it, or will it also be allowed?

EC is not a Premium Economy product so no access

Gajan Mar 18, 2012 4:11 am

Preparations in Amsterdam in full swing
 
I was at Schiphol 2 weeks ago and the Sky Priority check-in is being build is across from the ticket counters.

http://desmond.imageshack.us/Himg141...jpg&res=medium

Xandrios Mar 18, 2012 7:04 am

Why would they set it up all the way down there? Most people enter T1/T2 at the point where the current Elite counters are. So to now use the Priority counters one will need to walk all the way to the entrance of T3, check in, and walk all the way back to security :S

mtkeller Mar 18, 2012 9:36 am


Originally Posted by Gajan (Post 18217398)
This photo shows that Skyteam Elite are also invited:

That's an exception at LHR T4 (and may also be an exception at other airports). Note the "We also welcome" text, which indicates that those passengers are NOT SkyPriority but may use those desks.

johan rebel Mar 18, 2012 9:47 am

From and e-mail received today:

"Als Flying Blue Silver Elite-deelnemer bent u ook welkom om gebruik te maken van een aantal SkyPriority-services. Volg simpelweg de borden met het speciale rode SkyPriority-label om te profiteren van uw Silver Elite-voordelen, zoals:

• voorrang bij het inchecken

• voorrang bij de bagage drop-off

• voorrang bij het aan boord gaan

De overige SkyPriority-services zijn gereserveerd voor Flying Blue Elite Plus-deelnemers en passagiers in First en Business Class:

• voorrang bij de douane en de security check

• voorrang bij de ticketbalie en de transferbalie

Op Amsterdam Airport Schiphol kunnen Flying Blue Silver Elite-deelnemers echter wel gebruik maken van deze services.
"

So, SE gets priorty check-in, bag drop and boarding. At AMS they also get priorty at ticket/transfer desks, security and customs.

I'm not sure why they keep going on about priority at customs. There is no such thing for anybody.

They may also wish to ask themselves why they sent me this e-mail, "als Flying Blue Silver Elite-deelnemer" Last time I checked, I was still LTPE.

Johan

Gajan Mar 18, 2012 9:51 am


Originally Posted by mtkeller (Post 18223608)
That's an exception at LHR T4 (and may also be an exception at other airports). Note the "We also welcome" text, which indicates that those passengers are NOT SkyPriority but may use those desks.

My guess it is not an exception based on photo's on the Skyteam Facebook page (see the General SkyPriority album and the Delta SkyPriority album). and the e-mail I received today from FB.

In an e-mail received today from FB:


Als Flying Blue Silver Elite-deelnemer bent u ook welkom om gebruik te maken van een aantal SkyPriority-services. Volg simpelweg de borden met het speciale rode SkyPriority-label om te profiteren van uw Silver Elite- voordelen, zoals:
• voorrang bij het inchecken
• voorrang bij de bagage drop-off
• voorrang bij het aan boord gaan

De overige SkyPriority-services zijn gereserveerd voor Flying Blue Elite Plus-deelnemers en passagiers in First en Business Class:
• voorrang bij de douane en de security check
• voorrang bij de ticketbalie en de transferbalie

Op Amsterdam Airport Schiphol kunnen Flying Blue Silver Elite-deelnemers echter wel gebruik maken van deze services.
Short translation:

Silver members are entitled to:
  • Priority check-in;
  • Priority baggage drop-off;
  • Priority boarding.

Passengers in First/Business & Elite Plus members are also eligible for:
  • Priority security & passport control;
  • Priority at ticket office.

At AMS FB Silver Elite members can also benefit from these benefits (priority security, passport control & ticket office.

johan rebel Mar 18, 2012 10:07 am


Originally Posted by Gajan (Post 18223668)
Johan beat me]

But only by a few seconds, and I did not use a baseball bat. :D

Johan

KLflyerRalph Mar 18, 2012 10:11 am

Pfeew good news! ^

But do FB Silvers per se have to fly AF/KL to get priority security/immigration at AMS or will another ST carrier do just fine?

What I find funny (or actually, quite pathetic) is that two (even lifetime) plats have received such email, and me - as silver - haven't (yet). :confused:

They also don't mention priority luggage delivery on AFKLM flights.

johan rebel Mar 18, 2012 10:18 am


Originally Posted by KLflyerRalph (Post 18223757)
me - as silver - haven't (yet).

Relax, you will soon get an e-mail beginning "As a Flying Blue Life-time Platinum Elite member. . . . ."

Johan

KLflyerRalph Mar 18, 2012 10:24 am


Originally Posted by johan rebel (Post 18223802)
Relax, you will soon get an e-mail beginning "As a Flying Blue Life-time Platinum Elite member. . . . ."

Johan

If only... :D;)

mtkeller Mar 18, 2012 3:37 pm

The exceptional part is that at LHR (and it appears TPE), ST Elite will be using the same desks as SkyPriority. At ATL, for example, SkyPriority/ST Elite+ and DL Silver Medallion/ST Elite have always had separate counters since SkyPriority was introduced. The photos from ATL are too small for me to make out the text, but I'm going to guess that at check-in, it only covers ST E+ and premium passengers. The emails targeted to FB Silvers make it pretty clear that they are not SkyPriority but may avail themselves of a subset of those benefits (with a few additional perks being offered at AMS).

ajs123 Mar 18, 2012 3:47 pm


Originally Posted by mtkeller (Post 18225494)
The photos from ATL are too small for me to make out the text, but I'm going to guess that at check-in, it only covers ST E+ and premium passengers. The emails targeted to FB Silvers make it pretty clear that they are not SkyPriority but may avail themselves of a subset of those benefits (with a few additional perks being offered at AMS).

I plan to be in ATL at the end of the month, so I ll try not to forget to take some pics

robert4travels Mar 19, 2012 7:40 am


Originally Posted by Gajan (Post 18223668)

Short translation:

Silver members are entitled to:
  • Priority check-in;
  • Priority baggage drop-off;
  • Priority boarding.

Passengers in First/Business & Elite Plus members are also eligible for:
  • Priority security & passport control;
  • Priority at ticket office.

At AMS FB Silver Elite members can also benefit from these benefits (priority security, passport control & ticket office.

From a Dutch DL Silver based in the US who travels now and then through AMS (3 times the last 3 months), this is my personal experience and my take on this:

As a DL Silver I get at Delta, and also Skyteam Elite members get this:
- Priority check in
- Priority boarding AFTER Skyteam Elite Plus members
- Extra free luggage allowance
- Slim chance on US domestic complementary upgrades

At DL hub airports like JFK and ATL priority check in is at dedicated Silver / Skyteam elite desks, separate from SkyPriority desks. At non-hub DL airports these two separate check-ins are lumped into one and silvers can check in at the SkyPriority desk. I have never been refused priority check in anywhere in the US or abroad on DL or KL as a DL silver. So I don't think FB silvers have anything to fear here.

What I do not get at DL:
- Priority luggage handling (but sometimes agents do it anyway)
- Priority security lines (but on non-DL hub airports with non-DL personnel they sometimes direct you to the priority line anyway)

Skyteam Elite members get on any Skyteam airline:
- Priority check-in
- Priority boarding

And this is much more than Star Alliance "silvers" get, and a reason for me to stick with Skyteam (DL and KL) with my flying that consistently keeps me on the Silver level. There has been a lot of complaining on the DL board about lost benefits for DL silvers but I'm fine with mine.

Now every Skyteam airline is free to give extra benefits to their own elites, and to Skyteam elites from their other partners. Example: Skyteam elites receive complimentary domestic US upgrades on DL after DL elites have been accommodated. So KL is free to continue to offer priority security to FB silvers. The fact that they will continue to offer that at AMS for FB silvers (as per Gajan's post, thank you for that!) is huge, as this is a great benefit. So in that regard I don't think FB silvers stand to lose much with Sky Priority. The only benefit they might lose is priority luggage handling (if that was even offered before?).

And in any case, on other airports than AMS, with non-KL unknowing personnel, just as is the case on non-hub DL airports in my experience, a FB silver still might get priority security and luggage handling as well.

I personally enjoyed very much priority security at AMS as a Skyteam Elite, especially at flights to the US where there are always long lines for the gate to go through security into the holding pen. (It's less the case at passport control or passport-security if you arrive from a non-Schengen flight and transferring to a Schengen flight, the regular lines are mostly not that long anyway.) I did notice though that priority boarding out of the holding pen is hit and miss, and priorities are sometimes not enforced.

I just hope that at AMS priority security will also be offered to Skyteam Elites (DL silvers) as well. My expectation is that it will, especially if you fly on KL as it will show "Elite" on your KL boarding pass and security agents won't know the difference probably. But no doubt I will find out the next time I travel through AMS.

If after Sky Priority is introduced at AMS and Skyteam Elites are refused at priority security and passport control, please post this in this thread. I will be watching.

Gajan Mar 19, 2012 8:14 am


Originally Posted by robert4travels (Post 18228927)
From a Dutch DL Silver based in the US who travels now and then through AMS (3 times the last 3 months), this is my personal experience and my take on this:

As a DL Silver I get at Delta, and also Skyteam Elite members get this:
- Priority check in
- Priority boarding AFTER Skyteam Elite Plus members
- Extra free luggage allowance
- Slim chance on US domestic complementary upgrades

At DL hub airports like JFK and ATL priority check in is at dedicated Silver / Skyteam elite desks, separate from SkyPriority desks. At non-hub DL airports these two separate check-ins are lumped into one and silvers can check in at the SkyPriority desk. I have never been refused priority check in anywhere in the US or abroad on DL or KL as a DL silver. So I don't think FB silvers have anything to fear here.

What I do not get at DL:
- Priority luggage handling (but sometimes agents do it anyway)
- Priority security lines (but on non-DL hub airports with non-DL personnel they sometimes direct you to the priority line anyway)

Skyteam Elite members get on any Skyteam airline:
- Priority check-in
- Priority boarding

And this is much more than Star Alliance "silvers" get, and a reason for me to stick with Skyteam (DL and KL) with my flying that consistently keeps me on the Silver level. There has been a lot of complaining on the DL board about lost benefits for DL silvers but I'm fine with mine.

Now every Skyteam airline is free to give extra benefits to their own elites, and to Skyteam elites from their other partners. Example: Skyteam elites receive complimentary domestic US upgrades on DL after DL elites have been accommodated. So KL is free to continue to offer priority security to FB silvers. The fact that they will continue to offer that at AMS for FB silvers (as per Gajan's post, thank you for that!) is huge, as this is a great benefit. So in that regard I don't think FB silvers stand to lose much with Sky Priority. The only benefit they might lose is priority luggage handling (if that was even offered before?).

And in any case, on other airports than AMS, with non-KL unknowing personnel, just as is the case on non-hub DL airports in my experience, a FB silver still might get priority security and luggage handling as well.

I personally enjoyed very much priority security at AMS as a Skyteam Elite, especially at flights to the US where there are always long lines for the gate to go through security into the holding pen. (It's less the case at passport control or passport-security if you arrive from a non-Schengen flight and transferring to a Schengen flight, the regular lines are mostly not that long anyway.) I did notice though that priority boarding out of the holding pen is hit and miss, and priorities are sometimes not enforced.

I just hope that at AMS priority security will also be offered to Skyteam Elites (DL silvers) as well. My expectation is that it will, especially if you fly on KL as it will show "Elite" on your KL boarding pass and security agents won't know the difference probably. But no doubt I will find out the next time I travel through AMS.

If after Sky Priority is introduced at AMS and Skyteam Elites are refused at priority security and passport control, please post this in this thread. I will be watching.

Good post, I think it sums it up pretty well.


Originally Posted by robert4travels (Post 18228927)
So in that regard I don't think FB silvers stand to lose much with Sky Priority. The only benefit they might lose is priority luggage handling (if that was even offered before?).

FB Silvers only used to get priority luggage on AF/KL operated flights.


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