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-   -   KLM introduces SkyPriority (https://www.flyertalk.com/forum/klm-flying-dutchman/1303804-klm-introduces-skypriority.html)

KLflyerRalph Mar 19, 2012 9:42 am


Originally Posted by robert4travels (Post 18228927)
From a Dutch DL Silver based in the US who travels now and then through AMS (3 times the last 3 months), this is my personal experience and my take on this:

As a DL Silver I get at Delta, and also Skyteam Elite members get this:
- Priority check in
- Priority boarding AFTER Skyteam Elite Plus members
- Extra free luggage allowance
- Slim chance on US domestic complementary upgrades

At DL hub airports like JFK and ATL priority check in is at dedicated Silver / Skyteam elite desks, separate from SkyPriority desks. At non-hub DL airports these two separate check-ins are lumped into one and silvers can check in at the SkyPriority desk. I have never been refused priority check in anywhere in the US or abroad on DL or KL as a DL silver. So I don't think FB silvers have anything to fear here.

What I do not get at DL:
- Priority luggage handling (but sometimes agents do it anyway)
- Priority security lines (but on non-DL hub airports with non-DL personnel they sometimes direct you to the priority line anyway)

Skyteam Elite members get on any Skyteam airline:
- Priority check-in
- Priority boarding

And this is much more than Star Alliance "silvers" get, and a reason for me to stick with Skyteam (DL and KL) with my flying that consistently keeps me on the Silver level. There has been a lot of complaining on the DL board about lost benefits for DL silvers but I'm fine with mine.

Now every Skyteam airline is free to give extra benefits to their own elites, and to Skyteam elites from their other partners. Example: Skyteam elites receive complimentary domestic US upgrades on DL after DL elites have been accommodated. So KL is free to continue to offer priority security to FB silvers. The fact that they will continue to offer that at AMS for FB silvers (as per Gajan's post, thank you for that!) is huge, as this is a great benefit. So in that regard I don't think FB silvers stand to lose much with Sky Priority. The only benefit they might lose is priority luggage handling (if that was even offered before?).

And in any case, on other airports than AMS, with non-KL unknowing personnel, just as is the case on non-hub DL airports in my experience, a FB silver still might get priority security and luggage handling as well.

I personally enjoyed very much priority security at AMS as a Skyteam Elite, especially at flights to the US where there are always long lines for the gate to go through security into the holding pen. (It's less the case at passport control or passport-security if you arrive from a non-Schengen flight and transferring to a Schengen flight, the regular lines are mostly not that long anyway.) I did notice though that priority boarding out of the holding pen is hit and miss, and priorities are sometimes not enforced.

I just hope that at AMS priority security will also be offered to Skyteam Elites (DL silvers) as well. My expectation is that it will, especially if you fly on KL as it will show "Elite" on your KL boarding pass and security agents won't know the difference probably. But no doubt I will find out the next time I travel through AMS.

If after Sky Priority is introduced at AMS and Skyteam Elites are refused at priority security and passport control, please post this in this thread. I will be watching.

Great post! ^

FYI, on your BP it is written "Flying Blue Silver Elite" not just "Elite".

Travelomania Mar 19, 2012 10:57 am


Originally Posted by Gajan (Post 18222436)
I was at Schiphol 2 weeks ago and the Sky Priority check-in is being build is across from the ticket counters.

http://desmond.imageshack.us/Himg141...jpg&res=medium


OMG (gushing) .... if only the rest of the world would catch up ! ;)

Boarding area and the process itself is a complete zoo in most places.
Should have taken pics of my frequent boarding rituals at i.e. CPT or JNB for that matter.
ElitePlus ? (if it's shown at all on BP) .... and agent will look like this :confused: :rolleyes:

Just last week had one of the rudest of all encounters at the JNB check-in desk for my KL flights.
And to make matters worse, EC seats selected for ElitePlus seem to mysteriously disappear from systems 48-24 hrs before departure and KLM will have put you automatically in the middle seat far in the back it seems. :eek:

mfkne Mar 19, 2012 12:18 pm

Quite frankly the particular area depicted and the neighbouring baggage drop-off counter area are a big zoo during busy periods. So much so that it can be difficult for passengers to get to Departures 3 from 2 (or vice versa).

KQ321 Mar 19, 2012 2:03 pm

And here's the email that has just been sent to FB Golds and Plats (or at least to some of them...)

Dear XXXX,

Making it easier to find your way

AIR FRANCE and KLM, together with all SkyTeam airlines, are pleased to present SkyPriority – an aligned offering that covers all priority airport services. With this launch, SkyTeam is the first global airline alliance to consistently deliver these priority services to passengers on a worldwide scale.

The SkyPriority service will be distinctively branded at airports worldwide, making it easy for you to find your way and enjoy greater convenience. Branding will also be displayed on your boarding pass, ensuring you are readily recognised throughout your journey.

Simply follow the signs with the red SkyPriority label
>From boarding to take-off and through to your final destination, SkyPriority provides greater recognition and convenience. Simply follow the signs with the special red label to enjoy:

• Priority check-in
• Priority baggage drop-off
• Priority at immigration and security
• Priority service at ticket offices and transfer desks
• Priority boarding

To find out more, please visit www.flyingbluenews.com

Gradual rollout as of March 2012
Scheduled to gradually rollout as of March 2012, SkyPriority will be launched at Amsterdam Airport Schiphol, Paris-Charles de Gaulle and Paris-Orly and the AIR FRANCE and KLM French stations. In the following months, the service will be introduced at other AIR FRANCE and KLM stations. By early 2013, SkyPriority will be visible at over 1,000 airports worldwide.


Interestingly:
  • It does say that "SkyPriority" will be marked on boarding cards
  • It says "Priority at immigration and security" without mentioning any restrictions (hopefully this means that E+ in Y at locations such as LHR/T4 will get priority through security again...)
  • It mentions priority baggage drop-off, but doesn't say anything about priority tags for baggage delivery on arrrival...

Gajan Mar 19, 2012 2:59 pm


Originally Posted by KQ321 (Post 18231438)
[*]It says "Priority at immigration and security" without mentioning any restrictions (hopefully this means that E+ in Y at locations such as LHR/T4 will get priority through security again...)[/LIST]

On last weeks flight from LHR to AMS this was printed on the boarding pass:


Op luchthaven London Heathrow, Terminal 4, kunnen Economy Class-passagiers voor vluchten van KLM en SkyTeam-partners inchecken bij zone F. Voor Business Class-passagiers en SkyTeam Elite- en Elite Plus-kaarthouders is zone H gereserveerd voor het inchecken.
Op vertoon van uw boarding pass is het nu ook voor KLM Europe Business Class passagiers mogelijk om voor vertrek bij de veiligheidscontrole gebruik te maken van de "fast lane".
The published benefit is only that Business passengers can use the fast lane at T4 LHR.
That said, when passing through in December they let me in while I was travelling in Y (FB PE status though).

To be honest, since BA left T4 queues for security have not been to bad IMHO so the added benefit may not be that significant (unless my flights have been outside the busy period;))

johan rebel Mar 19, 2012 4:31 pm

New e-mail just in:

"Ons eerdere bericht had niet verzonden mogen worden

Geachte heer REBEL,

De e-mail met onderwerp SkyPriority verwelkomt Flying Blue Silver-deelnemers bij een deel van de service die u op 18/03/2012 van ons hebt ontvangen is ten onrechte naar u verzonden. We bieden u hiervoor onze verontschuldigingen aan en hopen dat het bericht niet voor verwarring of enig ongemak heeft gezorgd.

We zullen er in de toekomst naar blijven streven om uw vertrouwen in Flying Blue te behouden.

We hopen u snel weer aan boord te mogen verwelkomen.
"

Synopsis: Mistake, mistake. Sorry, sorry.

Apologies accepted.

Johan

KQ321 Mar 19, 2012 8:44 pm


Originally Posted by Gajan (Post 18231856)
To be honest, since BA left T4 queues for security have not been to bad IMHO so the added benefit may not be that significant (unless my flights have been outside the busy period;))

I would generally agree with you, but I nearly missed a flight a few months ago, when I spent a long time in the landside cafe, thinking I could get through the 'normal' security line quickly - only to discover there was a massive queue (mainly of holidaymakers, who weren't used to airport security procedures at all, which made it all even slower...)

More to the point, if they're going to give fast-track immigration/security at some airports to F/J passengers, but not to E+ in Y, it seems to undermine the aim of SkyPriority to "consistently deliver priority services to premium passengers"... (Which is a shame, because generally I think SkyPriority is a good concept, and I also appreciate SkyTeam's efforts to harmonise such things across the alliance).

johan rebel Mar 19, 2012 11:17 pm


Originally Posted by KQ321 (Post 18233956)
Which is a shame, because generally I think SkyPriority is a good concept, and I also appreciate SkyTeam's efforts to harmonise such things across the alliance).

I fully agree.

Got the correct e-mail too now.

Speaking of e-mails, I received an OLCI e-mail yesterday, which ended up at the very bottom of my KLM folder because it was dated January 1, 1970, 1 a.m. :D

Johan

mtkeller Mar 20, 2012 2:35 am


Originally Posted by KQ321 (Post 18233956)
I would generally agree with you, but I nearly missed a flight a few months ago, when I spent a long time in the landside cafe, thinking I could get through the 'normal' security line quickly - only to discover there was a massive queue (mainly of holidaymakers, who weren't used to airport security procedures at all, which made it all even slower...)

More to the point, if they're going to give fast-track immigration/security at some airports to F/J passengers, but not to E+ in Y, it seems to undermine the aim of SkyPriority to "consistently deliver priority services to premium passengers"... (Which is a shame, because generally I think SkyPriority is a good concept, and I also appreciate SkyTeam's efforts to harmonise such things across the alliance).

Do not expect priority security or immigration at LHR. It seems BAA charges so much for these services that the ST carriers are unwilling to pay for them for anyone other than business class passengers (and even there, the EU ST carriers won't pay for priority immigration clearance on the basis that most of their passengers can go through the EU queue).

It has been reported that simply telling the queue minder at security that you're flying first/business class will get you through FastTrack there, however.

robert4travels Mar 20, 2012 10:01 am


Originally Posted by KLflyerRalph (Post 18229620)
Great post! ^

FYI, on your BP it is written "Flying Blue Silver Elite" not just "Elite".

Thanks for the compliment! I actually saw the article about KL introducing Sky Priority in the Herald inflight magazine, and was wondering what that meant for FB and DL silvers, and specifically for priority security at AMS. So that is why I ended up here on the KL board :). I'm glad Silvers get to keep priority security at AMS. Otherwise I'm not sure if I would want to fly through AMS any more.

By the way: I'm not a FB but a DL Silver. I think my KL OLCI BP showed "DL Silver Medallion / Skyteam Elite". When I then got myself a different seat at one of the AMS self-service machines the new BP just showed "Elite". Also when I checked in 3 months ago in BRU at the airport check-in for a KL operated flight my BP just said "Elite".

In any case I don't care what is on my BP, as long as I get my benefits :cool:.

Gajan Mar 20, 2012 2:33 pm


Originally Posted by johan rebel (Post 18232535)
New e-mail just in:

"[COLOR="Blue"]Ons eerdere bericht had niet verzonden mogen worden

I received this e-mail too. Would be good if FB got their e-mails in order. It is somewhat frustrating that they seem to make similar mistakes quite often.:td:

Zembla Mar 20, 2012 2:44 pm


Originally Posted by Gajan (Post 18239102)
I received this e-mail too. Would be good if FB got their e-mails in order. It is somewhat frustrating that they seem to make similar mistakes quite often.:td:

+1 No proper QC procedures in place imho.

Travelomania Mar 20, 2012 3:05 pm


Originally Posted by Gajan (Post 18239102)
It is somewhat frustrating that they seem to make similar mistakes quite often.:td:

Embarrassingly Clumsy at best springs to mind ;)

KLeM Mar 20, 2012 3:31 pm


Originally Posted by Gajan (Post 18239102)
I received this e-mail too. Would be good if FB got their e-mails in order. It is somewhat frustrating that they seem to make similar mistakes quite often.:td:

Same here and then they send me this aimed at Silvers:


KLM, AIR FRANCE en alle SkyTeam-airlines introduceren SkyPriority, een nieuw label dat alle priority services op de luchthavens bundelt. Met de lancering van deze service is SkyTeam de eerste mondiale alliantie die deze services wereldwijd als samenwerkende partner-airlines aan passagiers aanbiedt.

SkyPriority is ontworpen voor Flying Blue Gold- en Platinum-deelnemers en voor passagiers in First en Business Class. De gezamenlijke service zorgt voor betere herkenbaarheid en een consistent serviceniveau voor reizen met alle SkyTeam-partners.

Sky Priority

Als Flying Blue Silver Elite-deelnemer bent u ook welkom om gebruik te maken van een aantal SkyPriority-services. Volg simpelweg de borden met het speciale rode SkyPriority-label om te profiteren van uw Silver Elite- voordelen, zoals:
• voorrang bij het inchecken
• voorrang bij de bagage drop-off
• voorrang bij het aan boord gaan

De overige SkyPriority-services zijn gereserveerd voor Flying Blue Elite Plus-deelnemers en passagiers in First en Business Class:
• voorrang bij de douane en de security check
• voorrang bij de ticketbalie en de transferbalie

Op Amsterdam Airport Schiphol kunnen Flying Blue Silver Elite-deelnemers echter wel gebruik maken van deze services.

Upgrading

Geleidelijke invoering vanaf maart 2012
SkyPriority zal vanaf maart 2012 geleidelijk ingevoerd worden op Amsterdam Airport Schiphol, Parijs-Charles de Gaulle, Parijs-Orly en de Franse locaties van KLM en AIR FRANCE. Gedurende de rest van het jaar wordt de service ook op andere locaties van KLM en AIR FRANCE geďntroduceerd, zodat SkyPriority vanaf 2013 op meer dan 1.000 luchthavens ter wereld duidelijk aanwezig is.

KLflyerRalph Mar 21, 2012 12:32 am

So for Silvers, why the extra benefits at AMS and not CDG?


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