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-   -   KLM introduces SkyPriority (https://www.flyertalk.com/forum/klm-flying-dutchman/1303804-klm-introduces-skypriority.html)

irishguy28 Feb 3, 2012 1:58 am


Originally Posted by davedior (Post 17936917)
Can you please be so kind to elaborate how this will work if they do follow the Delta SkyPriority concept?

I boarded a United flight in Heathrow last month where the hierarchy was rigidly enforced.


First they call their First Class passengers and Million Milers and 1K status passengers.

Then they call their Business Class passengers and their Premier Executive status passengers.

Then they call their Premier status passengers.

Then they call their Zone 1 economy passengers.

Then they call their Zone 2 economy passengers.

Then they call their Zone 3 economy passengers.

Then they call any remaining passengers.


For KLM, all they need to do is commence boarding SkyPriority customers while not opening the General Boarding line. When SkyPriority is thinning out, they could invite SkyTeamElite forward, to either board at the back of the SkyPriority line, or to come to the head of the General Boarding line.

Simples!

KLflyerRalph Feb 3, 2012 9:44 am

Then I have to agree with Florin in this case.


Originally Posted by florin
The point that Silvers still get some priority by calling Silvers before the cattle has little basis in reality because everybody in the general boarding line is treated equally. They may call different zones, but it really is a general cattle call because at that point nobody cares anymore - not the GAs nor the pax.

Enforcement is just impossible with KLM as it seems today.

kevinflyaway Feb 18, 2012 2:43 pm

NEWS is refreshed on flyingbluenews.com en we were right...slowly Silver is being downgraded.

---

U herkent of u in aanmerking komt voor de SkyPriority service aan de tekst SkyPriority op uw boarding pass. Vanaf het inchecken tot uw vertrek, volg simpelweg de borden met het speciale rode SkyPriority-label om gebruik te maken van:
voorrang bij het inchecken
voorrang bij de bagageafgifte
voorrang bij de douane en de veiligheidscontrole
voorrang bij de ticketbalie en de transferbalie
voorrang bij het aan boord gaan
Bent u Flying Blue Silver-deelnemer? U blijft dan uw huidige voordelen behouden.
Dit betekent dat u gebruik kunt maken van de volgende SkyPriority services: voorrang bij het inchecken, voorrang bij de bagageafgifte en voorrang bij het aan boord gaan.
----

It basically says in the end that Silver members still hold 'current' benefits, but they only say: dedicated check-in, dedicated baggage and early boarding.

It doesn't say we can still use the fast lane at customs, which for AMS is one of 2 main reasons to get silver!

KLflyerRalph Feb 19, 2012 1:49 am

Ah please not the priority lane!
Also Elite transferdesks were previously available to silvers and now not any more.

kevinflyaway Feb 19, 2012 2:26 am


Originally Posted by KLflyerRalph (Post 18042878)
Ah please not the priority lane!
Also Elite transferdesks were previously available to silvers and now not any more.

It seems that on klm.com these advantages are still named under Silver Benefits....probably somebody's gonna notice, when SkyPriority is introduced and people start complaining...

Gajan Feb 19, 2012 3:27 am

Requested confirmation
 
I have contacted my KLM contact asking to confirm the situation of FB Silver / Skyteam Elite members.

I will post an update as soon as I have received any news.

johan rebel Feb 21, 2012 12:54 pm


Originally Posted by KLflyerRalph (Post 17945356)
Enforcement is just impossible with KLM as it seems today.

I checked out the refurbished D5 gate today. It seems that KL have finally come to the conclusion that most of their gate agents just won't enfore priority boarding unless the physcal gate infrastructure compels them to do so. The new gates will go a long way in this respect, but it still won't stop the GAs from boarding both categories simultaneously.

Johan

ajs123 Feb 21, 2012 1:39 pm


Originally Posted by johan rebel (Post 18056961)
I checked out the refurbished D5 gate today. It seems that KL have finally come to the conclusion that most of their gate agents just won't enfore priority boarding unless the physcal gate infrastructure compels them to do so. The new gates will go a long way in this respect, but it still won't stop the GAs from boarding both categories simultaneously.

Johan

Did you perhaps take any pictures? Thx!

johan rebel Feb 22, 2012 2:20 am


Originally Posted by ajs123 (Post 18057277)
Did you perhaps take any pictures? Thx!

Nope, sorry.

The main changes are:

- boarding card scanners are now at the entrance to the jetway.

- separate waiting area for elites etc.

- more and clearer signage.

- priority lane at the security checkpoint.

Johan

Cupart Feb 22, 2012 2:30 am


Originally Posted by KLflyerRalph (Post 18042878)
Ah please not the priority lane!
Also Elite transferdesks were previously available to silvers and now not any more.

At least this will shrink the priority lane and make it shorter than the ordinary lane at - especially - the AMS-CDG flights ^

ajs123 Feb 28, 2012 11:13 pm

Now, it's official
http://flyingbluenews.com/news/1098/...ustomers_.html


As of end of March 2012, AIR FRANCE and KLM together with all other SkyTeam airlines will introduce an aligned service called Sky Priority which will cover all priority airport services. Early 2013 SkyPriority will be launched at more than 1,000 airports worldwide

Passengers eligible for the SkyPriority service are Flying Blue Platinum and Flying Blue Gold members as well as the SkyTeam Elite Plus members and First & Business Class passengers of all SkyTeam airlines.

Launching this service, the SkyTeam airlines aim to enhance the customer experience on the ground by offering greater recognition and consistent service delivery whenever you travel with any SkyTeam airline partner.

From check-in to take-off and through to your final destination, simply follow the signs with the special red label to enjoy the following priority services:

Priority check-in
Priority baggage drop-off
Priority at immigration (passport control) and security
Priority service at ticket office and transfer desk
Priority boarding

Passengers eligible for the SkyPriority service will also find SkyPriority on their boarding pass.
All Silvers can calm down :)

"Please note: Flying Blue Silver members will enjoy SkyPriority for their current benefits: priority check-in, priority baggage drop-off and priority boarding. "

Xandrios Feb 28, 2012 11:17 pm

For silvers the biggest advantage is taken away though: Priority at security.

Actually let me rephrase that. Priority at security is not offered through SkyPriority, but might very well be through the 'old' way; purely the FB level might be enough to use that line.

KLflyerRalph Feb 29, 2012 12:12 am

I think/expect/hope that Silvers can definitely make use of the priority lane at homebase AMS. Just like I think that they will also remain having priority baggage delivery on AFKL flights. Benefits offered by FB's airlines for FB members but not in the worldwide ST standard seem not so weird.

irishguy28 Feb 29, 2012 1:32 am

Today's Flying Blue update email mentions Sky Priority. The linked article on www.flyingbluenews.com specifically addresses Silvers - obviously someone at KL has been reading this thread!


Originally Posted by Flying Blue News
Please note: Flying Blue Silver members will enjoy SkyPriority for their current benefits: priority check-in, priority baggage drop-off and priority boarding.


SDQBound Feb 29, 2012 1:49 am

When DL introduced SkyPriority, a lot of Silver Medallions complained, and at the end of the day, us Silvers didn't lose any benefits at all. At big airports such as ATL and JFK, there is a SkyPriority lane for check-in, and another one for Silver/Skyteam Elite. Sometimes you will find the Silver check-in less crowded than the skypriority one. In terms of security, Silvers never had this benefit in the U.S. but some airports individually accepted Silvers, which continues to be the case. I don't really see how it will change things on this side of the world, especially when the advertised benefits for Silvers are being kept.


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