JetBlue Website Continually Not Functional
 

Good afternoon everyone, I apologize if this has been covered in previous posts but is anyone else having issues with the JetBlue website and app? I keep trying to go to the "Manage Trip" functionality and on the website I get an error message and on the app I pretty much go nowhere. This has been going on for 2-3 weeks. My flight isn't until the spring so its not urgent on my end but there is something I wanted to check on.

Yes, Over the weekend both the site and the app were glitchy for me during booking and seating. Not sure if this is a known issue but there you have it.

I tried to book a flight this afternoon. The site wouldn't allow seat selection, then it wouldn't allow bags to be added, then just when I thought that I had booked, I received this message:

It was an hour wait to get someone on chat, then it took them about 20 minutes to get the itinerary booked.

*Sigh*

Well, this may explain why I can't get through on the phone to book a seat to transport my musical instrument...

I’m also having this issue! I have a flight to London on Tuesday and the customer service rep said everything was confirmed on her end. She was unsure as to why this issue is happening. I can see the itinerary but I can’t change seats, etc.

Sorry to bring this up again but I am still having this issue, I talked to JetBlue and they said they are aware of it and working on it. It's honestly mind boggling to me that an airline company could have what I consider a fairly basic website function unavailable for weeks on end.

The Jet Blue website has been glitchy for months. If you can, use the app, it works better

Same. London flight and it's erroring out - agent said it's all fine on their end. VERY frustating.

Not sure if this is part of the website issues or not, or when they made this change... but I'm unable to look up any mint fares or standard fares - the website is only allowing me to book Blue basic fares. Anyone else having this problem?

Horrible website experience. Keeps telling me to log in when I am already logged in. Also the point per flight changes literally by the minute. I'm used to point cost changing daily with all airlines jut Jet Blue takes the cake.

Does it go up the more you look at it? I wonder if they've programmed it so that the mere act of showing interest drives the point cost up.

Heisenberg in action!

My flight in February had a 16-minute schedule change. Besides never being notified, I had to agree to the change on their site and once I did that, I could no longer access the reservation at all on the website or the app :rolleyes:

-J.

this is exactly what happened to me recently. It’s showing a seat assignment but I can’t go in to change anything since it just doesn’t load. I even asked them to regenerate the ticket and it’s still broken.

I also had this happen for another separate booking and for that one it’s is allowing me to view the reservation and the seat assignment exists according to JB customer service but I can’t see it online or even change it.

They are both flights many months away so I’m hoping they fix it by the time I need to check in

My flight isn't until February, and I know they won't fix it. There is another itinerary that costs fewer points that I am contemplating switching to, but I know doing that would require calling in which is something I am averse to doing. I have half a mind to just cancel the whole thing and take Delta since they have vastly better schedules at comparable prices, but that again would require calling in :rolleyes:

-J.

I couldn't get into one of my reservations online that I needed to cancel as well, but was able to cancel over text without having to call in — very painless experience with a ~15 min wait and then got the refund to travelbank in like 5 min once I got connected to an agent.

Their head of technology should be fired and never work in software again. Their website has sucked for years, and is only getting worse, the mobile app is totally flaky. I can't even log in anymore reliably. I want to book roundtrip tickets to London for 7 people, and I've been trying to log in for days. I have their sucky credit card, tons of points in True Blue, and candidly, I've lost interest in using them as carrier because you simply cannot communicate with them. And their previously differentiated product is no longer any different than UA or any others. Even their competitive pricing is now gone.... true, some may be due to the past almost 2 years of horrible revenue, but still, they are now almost always the high cost producer on lots of routes out of NY/NJ for me at least.

My feelings exactly. This really is beyond a joke. Have been unable to access 75% of my bookings for months. Chat agents can make the necessary changes, but I shouldn't have to spend 2 hours on chat every time I want to check something. Most companies are trying to enable the customer to help themselves - B6 is making that impossible.

I am about to book a trip for this weekend on AA. If I book the JB codeshare it is $5 cheaper, but then I won't get my AS elite benefits and I will be at the whims of JB IT. My sanity is worth $5 more. (Not to say AA will be any better, but it couldn't be worse.)

-J.

True, but at least the AA digital stuff, website and mobile app are pretty reliable most of the time!

Don't even get me started on this. I have had so many issues over the past few months, it's ridiculous. I have one itin where it shows:

Ticket number No ticket Issued

Then right under it, I see it says:

Ticket number 3412176003231 (not the actual ticket#)

It shows that a seat isn't assigned, which is annoying because I paid in points as a Mosaic to upgrade to EMS.

I called in and the rep is like, I see you in seat 2A, so I'm like well, why doesn't the Jetblue website show that and the rep says, I have absolutely no idea. Great, that gives me a lot of confidence. :rolleyes:

Good call. The only reason I decided to book jetblue this time around is that P2 and I did points pooling and finally used up all our points, and plan to probably never fly them again after this. Seriously all the other airlines have proper working apps and websites. It is 2021.

What a joke, tried multiple times on both the website and the app to book award flights with error message each time. After waiting an hour on the phone, the agent had the audacity to try to charge the $25 phone booking fee.

Sadly you can't fix a problem if you don't acknowledge you have a problem. I don't believe JetBlue understands the magnitude of their IT/DT problems. I think this is similar to Amazon logistics. Amazon logistics' pathetic delivery service is costing Amazon millions in sales. Amazon seems to not get it. Jetblue's pathetic IT/DT department is now costing JetBlue money. How much? Time will tell. Decisions are made everyday in boardrooms that cause companies to go out of business. Look at Sears. They had everything in place to be the next Amazon. Sears did nothing and now they will be soon out of business. I hope JetBlue stays in business long enough for me to use my large cache of points. I often ask my supervisor if we are in business to make products, sell products, and service our customers? Or are we in business to make a profit and making products, selling products, and servicing our customers is only a secondary issue? Almost every instance points to the latter and not the former.

This has been my exact experience. Chatted on twitter with them and also talked to a phone rep in late Nov. They said everything looks fine with my ticket and my seat, even though website shows "no ticket issued" and that my seat hasn't been assigned. They said they'd let IT know, but the res still hasn't been fixed.

Well .... me. I may have to cancel my trip in February, which will now require calling them. Good thing I am off this week as it will probably take a day or two to get through to someone! :rolleyes:

-J.

I had no issues cancelling a bunch of trips via text — took like 15 min to get hold of an agent and the $$ was in my travelbank soon after. I usually try to avoid calling as much as possible and find that the text agents are pretty good for easy things

I am canceling a points reservation, but I forgot the few dollars in fees is now going into a Travel Bank probably. Ugh.

This is a one way ticket. I had the other way booked on Delta and was able to cancel that in under 2 minutes, with the points redeposited and the $5.60 back on my credit card shortly thereafter. I am now going on 25 minutes waiting on the JB chat.

-J.

looks like their website is getting a ton of traffic these days with all their cancellations....

I feel like things have gotten worse in the past year because they are probably implementing a bunch of changes in the backend to support NEA. This is the first major partner that they've had. So while AA can easily get B6 added into their system. The opposite is not true. So we are seeing so many issues. Hopefully, most of these things will get fixed over 2022.

i cant log into the website for the past week. and cant reset password either. tells me account doesnt exist. calling tells me i need to wait 100+minutes. dude. cmon.

anyone else?

and theres another thread about this as well:
https://www.flyertalk.com/forum/jetb...e-website.html

People have said that using Apple business chat gives the quickest response.

https://www.jetblue.com/help/technical-support

This may also give a quick response.
https://www.transportation.gov/airco...umer-complaint

Complaint filed. Everyone who encounters these issues with Jetblue should inundate the USDOT with complaints.

For the first time in recent memory (and possibly ever), I was able to successfully manage an award ticket on the app. Not only did I cancel an award booking, but I rebooked it again to save 500 points.

Are 500 points worth 12 minutes of my time? Probably not. Had I done this on any other app it would have been much quicker. But I'm glad I was successful.

-J.

Glad to see it's finally working, but not a fan of the re-design they've been rolling out. Literally *this morning* I got the old website where I was able to see available seats and toggle $ + points fares regardless of how many points I currently had in the account.
I wanted to transfer some credit card points over for this purpose, and when I went back to JetBlue to confirm the amount, the new site was up and running - with that functionality nowhere to be seen. No seat maps, either. I spoke to a rep on the iMessage chat and they admitted they can't provide this information either, which seems really strange.

A recent and ongoing website problem (experienced by me and by other Mosaic fliers) is that when Even More Space seats are paid for with TrueBlue points (a key benefit available to Mosaic members), a confirmation is generated that shows the points to be taken. But when the ticket is issued it doesn't display the points for the EMS seats; instead it shows a cash price charged for the EMS seats. Worse, in two recent bookings the system generated a separate email AFTER ticketing, saying that the EMS seats somehow had not been paid for at all and the seats were subject to being removed from the reservation. After a long wait and confirmation with JetBlue via Apple Chat that all was in order and the seats were as reserved and paid, I got to the airport and was told that while there was a seat for the first flight, there was no seat at all on the connecting flight. It is getting old having to take screenshots of each phase of the reservation process and to initiate credit card chargebacks because JetBlue has a website that is so unstable.

So is it safe to chalk up a "No ticket issued" message on a reservation to the website being glitchy? I just realized one of my reservations for later this month shows this, would prefer to waste time on a call or chat to support if it's not an issue. Mine doesn't show a ticket number later on the screen as yours did. I did get a ticket number with the confirmation email from a few months ago.

You're probably fine, but if it was us, we wouldn't take a chance. Best to just re-confirm that it's ticketed properly. While it's probably just a website glitch, their IT is so horrendous these days, you really need to stay on top of these sorts of things just in case. :rolleyes:

Glad I wasn't the only one with problems. Numerous times it "booked" the flight but then wasn't ticketed, and then cancelled a couple hours later. Finally used the App and it worked fine.

Thanks for posting this! Rarely fly Jet Blue and the website being totally down has been driving me crazy.