I wonder how much revenue they're costing themselves by pissing off existing and potential customers who say "screw this, I'll bite the bullet and fly AA." The only reason I still use them is I have miles to dispose of.

Sadly, most people will put up with it (or book elsewhere like Priceline) when they are cheaper. The vast majority of JetBlue's passengers are primarily price sensitive.

-J.

I am having exactly the same issues. I tried the app on 2 different phones, and on 4 different browsers on 3 different computers. All with the same outcome. I even tried changing the DNS server that my laptop uses. No difference.

While I appreciate good pricing, JetBlue no longer undercuts many of the other airlines. I fly them because they are the only airline where my knees are not crushed by the seat in front of me in economy class.

Quick question. I was supposed to fly next Thursday but want to cancel/reschedule due to hurricane Ian in Florida. It doesn’t give me the option to reschedule online i guess because i used points to help pay for the ticket. Would it be easier to just cancel and just be issued travel bank credit, and then rebook using said credit, or call like it says to and try it that way?

Yes, you can't modify a points booking. Cancel and re-book is the way to do. Since there are no fees to redeposit the points and any money paid goes into a travel bank account, it's basically the same thing anyway.

oh ok. I will probably have to call anyway tomorrow, i read somewhere online since it was for myself and spouse, some of the travel bank credit goes into her account too or something

No need to call. Everything can be done online.

As far as the travel bank credits, if you were logged into your TrueBlue account when you booked, I believe the travel bank credits for all pax will go back to your your travel bank account but I’m not 100% certain of that.

oh ok ill give it a shot tomorrow

If you logged into your jetblue account and booked flights for both people, the travel bank refund goes into your travel bank 100% - that is if it works. I have on several occasions had to to call and say why are the funds not in my travel bank yet? I am usually canceling flights and instantly re-booking because there was a price reduction that sometimes doesn't last very long. When the funds don't immediately appear in my travel bank, and I have to go chase jetblue to fix it, it becomes a pain in the butt.

The solution is not to switch phones or computers or browsers - the solution is to switch airlines.

yes, today i just clicked cancel, and it showed a breakdown. The main fare to travel bank credit, the EMS seats to my Amex, and the points returned as well. So not too bad i guess. Thank you

Another glitch.

I had a flight SFO - FLL - MBJ leaving Wed Sept 28. The waiver for Hurricane Ian allows flights through Florida to be changed without a fee, but online it didn't recognize the transfer in Florida only destinations being Florida, so I had to change the flight via chat.

Before disconnecting the chat I tried to check the new flight via my account and I received the message "There was an error processing your request. Please try again. If you receive this error repeatedly, please contact us for assistance." Agent told me it was because they just made the change, and to log out, and log back in. Tried that, and several browsers, the app, incognito mode, being logged in, searching for the flight without being logged in. Can't access the information. Agents says wait an hour.

Several hours later I still cannot login, I start a new chat to select seats as first agent didn't select the seats I asked for. Agent says the reason I can not access my flight is because of high website traffic and to keep trying, but is helpful in selecting my seats.

What is most amusing is they end each chat with "You can also view your booking online by visiting https://book.jetblue.com/B6.myb/#/landing and entering your confirmation code" even though I was contacting them because that wasn't working...

High website traffic has zero to do with it. Your reservation will never again be accessible online, at least not until online check-in is available.

It’s like a patient in a coma. You know they’re still alive but they are unresponsive. The good news is that this patient will wake up 24 hours before the scheduled departure time. 😉

Ha. I love the way you put that.

Oh I knew it had nothing to to do with the reasons they were saying, and check in is tonight. I was just repeating it all because of how ridiculous it all was, and I needed to commiserate with people who could understand! ha

Attempting to cancel a ticket and the website AND app are absolutely not cooperating. Pissed because this could cost me elite status on another airline.

https://cimg3.ibsrv.net/gimg/www.fly...3fe59eaf52.jpg

-J.

After an hour, it was very in and out working. I finally got it to work and was able to cancel my ticket. I'm now very happily in DCA on a real airline with a functional website.

-J.

Website is broken again! It does not load beyond this:

https://cimg9.ibsrv.net/gimg/www.fly...e506c5025b.jpg

The "Report Website Problem" popup did work, so I left them a note:

https://cimg1.ibsrv.net/gimg/www.fly...7b326fefda.jpg

-J.

Multiple attempts to purchase an EMS upgrade on a previously purchased award ticket on both the app and the website failed. Range of attempts from middle of last week to yesterday. Finally had to call in.

The date bar at the top of the award booking screen is inaccurate.

https://cimg1.ibsrv.net/gimg/www.fly...1c52a7a6d3.jpg

https://cimg3.ibsrv.net/gimg/www.fly...b9c65f272e.jpg

-J.

This may be a function of me booking tickets earlier as of late, but I have had to deal with this for about half of my reservations as of late. I have gotten all too familiar with the iMessage chat function for B6 as a result!

Just last night I received a cryptic e-mail from B6 letting me know that seat assignments for an upcoming flight "may" have been changed. Of course, due to a prior schedule change I cannot access the reservation online. So back to chatting with them to confirm what's going on with my seats.

Trying to book several MCO-NYC award tickets the week of Thanksgiving as I'm not sure when I'll be returning. One down successfully. This second ticket is going really slowly and I already had to refresh once (page just froze up and couldn't click). Still one or two more to go (depending on if I have enough miles). It shouldn't take this long to book a flight... if I were doing this on DL/AA/AS I would be done with all 3-4 tickets by now. This certainly isn't Sabre's fault.

Also slightly annoyed that everything is up 1,000-2,000 points from last week, but it's my own fault for waiting. I will check again on Tuesday during the weekly sale and I'm sure I'll inevitably have to cancel and rebook each of these since award tickets ludicrously cannot be modified.

One more problem: I got a new credit card a few months ago, and I keep asking it to save and it has yet to do so :rolleyes:

Site Break Count: 5

• None of the links worked and had to refresh the page
• Broke the search, errored out and had to go back to the homepage
• Doesn't save credit card details (mentioned above and sick of it)
• Logged me out of my TB account after I finally managed to book the third ticket due to "inactivity" :confused:
  • 4.5: when I started the next search, it now shows me logged back in!
• In verifying my bookings, one of the seat assignments did not save

40 minutes later, I have four tickets booked. Looking forward to canceling most of these... NOT!

-J.

i might have said this before, but all things being relatively equal, price, flight network etc...would it just be best to avoid any bookings on the jetblue website? im thankful my flight to GYE went through with no problems (and hopefully no problems during the flights either, knock on wood), but if all things are generally the same, maybe its best we all avoid B6 and use Delta, American etc...are there other threads in those forums with the same issues?

Switched back to using the old page at book.jetblue.com and my life quality has greatly improved

I accidentally got routed there the other day (after I finished booking my last ticket :rolleyes:) but when/if I eventually cancel and rebook I'm going to try that. It's not great by any stretch of the imagination, but it's better than what we have now.

-J.

Another fun fact:
- Old website allows you to switch between nonrefundable and refundable fares
- New website appears to have no way of buying refundable fares at all

In some of the highest fare classes close to departure, JetBlue makes the Blue/Blue Flex fares refundable, and then I saw the following options (pictures attached):
Blue Basic (non-ref): $464
Blue (non-ref): $1429
Blue Flex (non-ref): $1464
Blue (ref): $600
Blue Flex (ref): $642

The new website appears to have no way of selling the $600/$700 fares (and the old website does not show them by default), don't even want to know how much revenue JetBlue is missing out on here...
https://cimg2.ibsrv.net/gimg/www.fly...745daa26bf.jpg
https://cimg1.ibsrv.net/gimg/www.fly...e97943e322.jpg

"One more problem: I got a new credit card a few months ago, and I keep asking it to save and it has yet to do so https://www.flyertalk.com/forum/imag...s/rolleyes.gif"
I've been having this problem for at least 6 months. A couple of times I had at least 4 tickets to buy, and I had to keep re-entering credit card info, even though I always asked the site to save the info. I repeatedly reported the problem on the site. No response, no change. Several times I called up. About half the time the rep didn't understand what I was talking about. The other half, they said they would report the problem. As of 2 days ago, the problem persists. They must have one of the worst IT departments in the whole industry.

I know the answer to this one (only from helpful folks here) -- if a refundable fare is available, you will see an option *after* clicking "Checkout", in the shopping card. If a refundable fare is available (it isn't always) there'll be a "Make your trip refundable" box with the cost difference. Totally agree this is an awful user interface; I want to see all the fares lined up together. It's bad enough that you only see the "Basic" fares until you click the "Blue" tab after every single search; hiding the refundable options makes it even harder to compare. But that's where it is if you're willing to dig.

Unfortunately we can't proceed with this selection. Please reselect. (INTERNALERRORCODE)

:rolleyes:

-J.

I have this too. I go on web chat who resend my itinerary, that I didn't ask for. Then ask what am I trying to do? "I'm trying to login and on every device I am unable to and get a variety of errors".

Then they tell me to use the JetBlue app, which I remind them I said that first (and is a wrapper for the website anyway so it won't work regardless), then they tell me to use mobile.jetblue.com and, before I can even finish typing "that just redirects me to the main website on a desktop computer" they say goodbye and hurriedly end the chat.

Great experience so far.

I've been dealing with this for the past 2 hours while trying to change one itinerary and find alternate flights for a schedule change on another.. have not succeeded with either one yet, desktop or mobile. Brutal.

Accept cookies... white square... refresh... and repeat :rolleyes:

Cannot load in Chrome at all. Edge seems to work, however.

-J.

You gave me optimism and hope.. I tried using Edge instead of Chrome.. unfortunately still fails, with a different error direct from the website.

Instead of ERR_TOO_MANY_REDIRECTS, the website shows "There was an error processing your request. Please try again. If you receive this error repeatedly, please contact us for assistance."

If I try again a few minutes later, it's slightly different: "There was an error processing your request, possibly due to another update that is in progress. If you continue to receive this error, please contact 1-800-JETBLUE (538-2583) for assistance."

Now when I try logging in, I can't even get anywhere. "We are sorry, an internal system error has occurred - Please try again later, the server may be busy now. If the problem appears again ― please call 1-800-JETBLUE (538-2583)"

Mobile app either spins forever or displays a JetBlue page that simply says, "An error has occurred."

Variety is the spice of life!

I keep getting the dreaded "there was an error" error when I go to manage my booking on the website

https://cimg3.ibsrv.net/gimg/www.fly...08aeec8f32.png

On the JB app, I can see the booking but when I try to "manage" it, it does nothing. I tried incognito/clearing cookies and nothing.. I've also called and they told me everything looks good, so they don't know what the problem is.
Is there a way I can change my ticket online? The fare I want isn't available on the phone so looking for options.

I was trying to book a pair of flights yesterday (SNA-JFK on AA and BOS-SAN on B6) and for awhile it couldn't give me pricing and then it couldn't give me anything for the B6 leg but Blue Basic. Same thing when I tried to book as a one way BOS-SAN. This lasted a few hours.

Tried the booking on AA and it wouldn't even show me the B6 flight. This is for March/April, I started to wonder if the alliance might not be continuing? Or just bad IT?

Nope, you’re screwed. It’s phone or nothing for you at this point. :rolleyes:

I have several MCO-NYC flights booked several days in a row next month, and so so a few of my friends. We all have a bet going as to if the site stops working and prevents us from canceling, and whoever loses gets to initiate the class action :rolleyes: This should be fun.

-J.

I have actively started booking away from JetBlue. Overall reliability is a major concern for me and has been since the spring. Part of that is operational, but a large chunk of it is the website. In particular, the "error processing your request..." when trying to manage my reservation online is a big deal. Being Mosaic doesn't seem to make a difference anymore.

Mike

Big NYC-MCO sale today for whatever reason. The site is slow... but so far it works. Was able to cancel one ticket, points and Travel Bank posted immediately.

Still does not remember the right credit card.

HA! I broke it! "Your flight is booked, but something went wrong as we were saving your seats and extras. To complete the details, contact us for further assistance." :rolleyes: Looks like it didn't save my seat selection, so fixing that now.

-J.

On the Select Flights page, there's an option to view the seatmap. Sadly, however, it does not load.

-J.