Problems logging into JetBlue website
Nov 2, 2021 | 9:54 am
#1
Original Poster
Company Representative - AutoSlash and HotelSlash
Join Date: Jun 2006
Location: autoslash.com | hotelslash.com
Posts: 5,974
Problems logging into JetBlue website
As of this morning, one family member's account works and the other cannot login today even though it worked yesterday. Attempting to send a password reset email does nothing (the email never arrives). Both chat and phone waits are long. Anyone else experiencing issues?
Nov 2, 2021 | 11:15 am
#2
Join Date: Mar 2008
Posts: 46
Many times I've had to delete cookies between switching between family member's logins on the same PC, same browser. Normally, if my wife and I are working on booking some trip together, and using up each other's travel bank, or points or whatever requiring different accounts, we'll use different browsers or different computers entirely. The Jetblue is really the worst website I've seen for major travel company.
Nov 3, 2021 | 5:18 pm
#3
Join Date: Jun 2011
Location: I 35 south bound, finally stopped
Programs: LT PPro/Emerald 4mm, *A GLD, Delta Silver, burned out medical provider, executing our estate plan
Posts: 1,772
I have a similar problem, was able to log on to website today on one laptop, but not on another one. will delete cookies and try again. I am trying to check if my FF number switch to AA FF made it through to the reservation.
Nov 4, 2021 | 5:35 am
#4
Join Date: Apr 2009
Location: NEW YORK
Programs: JB,VA,UA,,USA,DL,AA
Posts: 37
I've had trouble again since they went back to the "new" website which is just awful. Even deleting cookies and editing it still gives me issues. Plus when checking seat map it is the stupidest thing I have ever seen.
Why don't they go back to the original program where you could see different days and the pricing and actually have a seat map this is readable.
Why don't they go back to the original program where you could see different days and the pricing and actually have a seat map this is readable.
Nov 4, 2021 | 7:52 am
#5
FlyerTalk Evangelist
Join Date: Mar 2009
Location: NYC
Programs: AS MVPG, DL KM, Bee Six, Bonvoy Plat, Choice Plat, BW DS, Avis PC, Natl Exec, Greyhound Road Rewards
Posts: 20,048
I was able to log in yesterday without issue, but booking a ticket was an extremely slow process. After I hit the "purchase" button I was on the loading screen for several minutes before it continued to confirmation.
-J.
-J.
Nov 4, 2021 | 8:41 am
#6
FlyerTalk Evangelist
Join Date: Mar 2009
Location: NYC
Programs: AS MVPG, DL KM, Bee Six, Bonvoy Plat, Choice Plat, BW DS, Avis PC, Natl Exec, Greyhound Road Rewards
Posts: 20,048
I spoke too soon 
Now I can't log in.
Just had to reset my password and was able to get in finally.
-J.
Now I can't log in.Just had to reset my password and was able to get in finally.
-J.
Mar 13, 2026 | 3:34 am
#8
FlyerTalk Evangelist
Join Date: Mar 2009
Location: NYC
Programs: AS MVPG, DL KM, Bee Six, Bonvoy Plat, Choice Plat, BW DS, Avis PC, Natl Exec, Greyhound Road Rewards
Posts: 20,048