Nov 16, 2017, 12:18 pm
Last edit by: jay_dubya
As discovered by BeantownFlyer, there are lots of details on JetBlue's website
"The Group B boarding group will be for those with window seats in the back half of the plane. Group C is for passengers in middle seats in the back and front window seats. Group D is for passengers with aisle seats in the back and middle seats up front, while Group E will be for passengers with aisle seats in the forward part of the aircraft...."
From JetBlue to Unveil New Boarding Process
From JetBlue to Unveil New Boarding Process
JetBlue will board those passengers traveling in Mint on aircraft with a Mint cabin as well as those with TrueBlue Mosaic elite status first. The next group, Group A, will be for those passengers in the airlines Even More Space premium economy-lite seats. In between Group A and Group B, families with small children may board.
The Group B boarding group will be for those with window seats in the back half of the plane. Group C is for passengers in middle seats in the back and front window seats. Group D is for passengers with aisle seats in the back and middle seats up front, while Group E will be for passengers with aisle seats in the forward part of the aircraft.
Smaller aircraft will have one fewer boarding group.
The Group B boarding group will be for those with window seats in the back half of the plane. Group C is for passengers in middle seats in the back and front window seats. Group D is for passengers with aisle seats in the back and middle seats up front, while Group E will be for passengers with aisle seats in the forward part of the aircraft.
Smaller aircraft will have one fewer boarding group.
New Boarding Process
Nov 28, 2017 | 6:05 pm
#61
Join Date: Jul 2014
Location: Cape Cod
Programs: Free agent
Posts: 1,535
My outbound flight over Thanksgiving was realllllly slow to board using the new process. Plane wasn't full but still took an extra 10 minutes or so.
Flight home was very sparse so we ended up leaving early, which was nice.
Flight home was very sparse so we ended up leaving early, which was nice.
Nov 29, 2017 | 2:52 pm
#62
Join Date: Sep 2016
Location: San Francisco, CA
Posts: 2,936
Had a bad experience with the new boarding process today. I was group B and the wife was group D. When they called B and we walked up, they wouldnt let her in with me. Still dont know why we got different groups, and every other airline allows you to take guest with you while boarding if they are in a worse zone/group. It just felt like they had no idea what they were doing, and were pretty rude about it.
Nov 30, 2017 | 12:28 am
#63
Join Date: Mar 2006
Location: Miami, FL, USA
Posts: 4,104
Yes, it must be a refinement. Especially considering the website still says the opposite!
Nov 30, 2017 | 9:18 am
#64
Join Date: Mar 2012
Location: MCO
Programs: B6, DL, UA, AGR
Posts: 69
As explained to me, passengers on the same PNR who are checked in at the same time will receive the same boarding group. Other than that, all bets are off. Also, if passengers are in different groups and want to board together, they're going to be asked to board in the later group. Apparently, unwritten that Mosaics can bring people along for an early boarding.
Jan 19, 2018 | 7:30 pm
#65
Join Date: Nov 2002
Location: EWR, USA, AA 1MM Gold, United Premier Gold, Marriott Gold, Hilton Diamond, Emerald Club Executive
Posts: 1,476
As explained to me, passengers on the same PNR who are checked in at the same time will receive the same boarding group. Other than that, all bets are off. Also, if passengers are in different groups and want to board together, they're going to be asked to board in the later group. Apparently, unwritten that Mosaics can bring people along for an early boarding.
Thanks in advance.
Jan 19, 2018 | 9:50 pm
#66
Join Date: Jan 2016
Posts: 658
I must say I was impressed with the execution of the boarding process. No gate lice for the most part, and people seem to actually wait until their group number is called. Kudos to JetBlue!
Jan 20, 2018 | 5:58 am
#67
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
Boarding at SFO on Tuesday morning and Mint/Mosaic was called. At least half the people who approached the gate were Group 1, which makes some sense since 1 comes first. The GA turned them away and it was fine but also stupid IMO that JetBlue chose for Group 1 to not be the first group called.
Jan 20, 2018 | 10:16 am
#68
Join Date: Aug 2015
Location: NYC
Programs: Marriott Platinum, JetBlue Mosaic, Hilton Silver
Posts: 714
I flew 3x in the past week. I've noticed that they now allow strollers between Groups A and B. They specifically say strollers and not kids under age XX. Pretty sure they used to say kids under age 2.
I haven't seen much difference otherwise. The EMS folks still hover around the gate area as soon as boarding starts. The group system hasn't changed that.
I haven't seen much difference otherwise. The EMS folks still hover around the gate area as soon as boarding starts. The group system hasn't changed that.
Last edited by RWPrincess; Jan 20, 2018 at 11:21 am
Jan 20, 2018 | 11:20 am
#69
Join Date: Jun 2012
Location: New England
Programs: DL, UA, AA, B6, 2V, Marriott, Hilton, Hyatt
Posts: 6,130
Boarding at SFO on Tuesday morning and Mint/Mosaic was called. At least half the people who approached the gate were Group 1, which makes some sense since 1 comes first. The GA turned them away and it was fine but also stupid IMO that JetBlue chose for Group 1 to not be the first group called.
Group A has both the potential to be the largest and the smallest group. If on a fully loaded A320, Group A can have up to 42 passengers. But, if the flight isn't full and people declined to purchase EMS seats, Group A can also be the smallest. Group B can have up to 22 passengers, more if same-PNR pax board together. Group C can have up to 36 pax, more if same-PNR pax board together. Group D is the same as Group C, and Group E can have a maximum of 14 pax. Of course, these numbers are all maximums, and are often lower due to Mosaics.
Last edited by diburning; Jan 20, 2018 at 11:25 am
Jan 21, 2018 | 6:29 am
#70
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
Yeah, group A. Same difference; A comes first just like 1 does. Mint/Mosaic is still before A and that was confusing to a bunch of folks on my SFO-JFK flight.
Jan 25, 2018 | 7:28 pm
#71
Join Date: Dec 2008
Location: Mostly living in the basement
Programs: Free Agent Level 2; MR LT(!)TE, HH SE, ALL SE, BAC Silver, DL MM, UA PS, 2V Fanboi, CBP GE
Posts: 5,362
Clearly following the Delta model, where Group 1 is the fourth group to board (after Pre-board, Premium, and Sky Priority). On DL, the reason is credit card marketing (your Amex gets you Group 1 boarding!), so perhaps the B6 credit card is going to get Group A boarding at some point.
Jan 31, 2018 | 12:00 pm
#72
Join Date: Jun 2005
Location: LAX, SNA, LGB
Posts: 52
So...aisle seats are either Group D or Group E on the Airbus equipment.
On the A321, anyone know what row is the cutoff between the "back" and "front" of the aircraft (assuming front jetway boarding, i.e. not LGB, BUR, etc.)?
On the A321, anyone know what row is the cutoff between the "back" and "front" of the aircraft (assuming front jetway boarding, i.e. not LGB, BUR, etc.)?
Jan 31, 2018 | 1:00 pm
#74
Join Date: Jun 2005
Location: LAX, SNA, LGB
Posts: 52
Thank you.
On the A321, anyone know what row is the cutoff between the "back" and "front" of the aircraft (assuming front jetway boarding, i.e. not LGB, BUR, etc.)?
Feb 1, 2018 | 9:52 am
#75
Join Date: May 2016
Posts: 44
1) Friend checked in using jetblue app on her phone, assigned boarding group A, I'm in Mosaic
2) I check in at the mosaic/mint counter for both of us, both assigned Mosaic