New Boarding Process
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#3
Suspended
Join Date: Aug 2017
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Apparently A320/A321 will be Groups A-E and the E190 will be Groups A-D. I contacted them and they said since I am in 15A on my upcoming flight I will board with Group B. Makes me think It's Mosaic, EMS, Window, Middle, Aisle, with the middle being taken out with the E190. This is purely speculation though.
#4
FlyerTalk Evangelist


Join Date: Aug 2001
Location: RSW
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If I recall correctly, on my last flight Mosaic and EMS were called jointly? After that comes small children (special needs), then "coach".
#5
Join Date: Mar 2006
Location: Miami, FL, USA
Posts: 3,985
Apparently A320/A321 will be Groups A-E and the E190 will be Groups A-D. I contacted them and they said since I am in 15A on my upcoming flight I will board with Group B. Makes me think It's Mosaic, EMS, Window, Middle, Aisle, with the middle being taken out with the E190. This is purely speculation though.
#6
Join Date: Dec 2011
Location: BOS
Programs: B6, Amtrak, DL, AA, Marriott, Hilton
Posts: 261
I've been such a dedicated B6 flyer I haven't had the joy of experiencing these "group" systems on other airlines. How do these systems accommodate groups on the same reservation? I.e., if you're booked together in middle and aisle, will both passengers board in the same group (as in theory they could board with the "aisle" group and not block anyone else in the row)?
I've always felt like the biggest delays boarding B6 are inexperienced travelers fighting with E190 bins...
I've always felt like the biggest delays boarding B6 are inexperienced travelers fighting with E190 bins...
#7
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Join Date: Aug 2010
Location: DCA
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Posts: 50,269
The systems work differently on every carrier. The problems arise from two separate problems:
1 -- The marketing need to strut "elite" flyers first to make them feel special. Bear in mind that back many moons ago, F boarded last.
2 ---- Failure to enforce carry-on rules and deal with carry-on issues prior to boarding. It is often not the inexperienced flyers, but the experienced ones gaming the system who hold up boarding while they jackhammer their steamer trunk into the OH.
If this is done right, studies show that the fastest way to board an aircraft is to send a smallish group to the rear of the aircraft windows & middles, followed immediately by middle of the aircraft and front. That way, nobody gets held up and there is time for people to get settled before the next wave of people comes to their area of the aircraft.
So long as there is OH space, it doesn't really matter when you board and there is something to be said for boarding last.
1 -- The marketing need to strut "elite" flyers first to make them feel special. Bear in mind that back many moons ago, F boarded last.
2 ---- Failure to enforce carry-on rules and deal with carry-on issues prior to boarding. It is often not the inexperienced flyers, but the experienced ones gaming the system who hold up boarding while they jackhammer their steamer trunk into the OH.
If this is done right, studies show that the fastest way to board an aircraft is to send a smallish group to the rear of the aircraft windows & middles, followed immediately by middle of the aircraft and front. That way, nobody gets held up and there is time for people to get settled before the next wave of people comes to their area of the aircraft.
So long as there is OH space, it doesn't really matter when you board and there is something to be said for boarding last.
Last edited by Often1; Oct 17, 17 at 10:49 am
#8
Join Date: Aug 2015
Location: NYC
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Posts: 698
If they were called jointly, that is incorrect. It goes Extra Time and Assistance, Mosaic, EMS, Children under age 2, Rear, Middle, Front
#9
Join Date: Aug 2015
Location: NYC
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I've got 2 separate trips this weekend: one on the E190 and one on the A320. I'll certainly keep an eye out for how this works at JFK.
#10
Join Date: Jun 2012
Location: New England
Programs: DL GM, UA, B6, AA, WN, AS, AGR
Posts: 4,673
I've noticed that at outstations like Atlanta, they will call Mosaic and EMS jointly if there's only one or two Mosaics (sometimes that number could be zero). The GA knows how many Mosaics there are on the flight.
#11
Join Date: Mar 2006
Location: Miami, FL, USA
Posts: 3,985
2 ---- Failure to enforce carry-on rules and deal with carry-on issues prior to boarding. It is often not the inexperienced flyers, but the experienced ones gaming the system who hold up boarding while they jackhammer their steamer trunk into the OH.
If this is done right, studies show that the fastest way to board an aircraft is to send a smallish group to the rear of the aircraft windows & middles, followed immediately by middle of the aircraft and front. That way, nobody gets held up and there is time for people to get settled before the next wave of people comes to their area of the aircraft.
So long as there is OH space, it doesn't really matter when you board and there is something to be said for boarding last.
If this is done right, studies show that the fastest way to board an aircraft is to send a smallish group to the rear of the aircraft windows & middles, followed immediately by middle of the aircraft and front. That way, nobody gets held up and there is time for people to get settled before the next wave of people comes to their area of the aircraft.
So long as there is OH space, it doesn't really matter when you board and there is something to be said for boarding last.
#15
Join Date: Jun 1999
Location: NYC/LA
Programs: AA Plat Pro, IHG Spire Amb/Kimpton IC, Hilton Diamond
Posts: 5,605
Any indication, for Groups B, C and D, whether it's just straight rear of the plane forward, or are they mixing it up based on row number and window/middle/aisle?