Crediting points to Singapore, failed.
#1
Original Poster
Join Date: Sep 2014
Posts: 361
Crediting points to Singapore, failed.
Hi all -- not a frequent JB flyer here by any means but sub $600 JFK - LAX in mint is too hard to pass up! ^
I attached my Singapore Airlines KrisFlyer # to my JetBlue reservation but my miles still credited to my JetBlue TrueBlue account.
Should I contact them? May seem silly but my use for TrueBlue points is practically zero.
I attached my Singapore Airlines KrisFlyer # to my JetBlue reservation but my miles still credited to my JetBlue TrueBlue account.
Should I contact them? May seem silly but my use for TrueBlue points is practically zero.
#2
Suspended
Join Date: Mar 2014
Location: NYC
Programs: DL DM, AA PLT, Hertz PC
Posts: 1,056
Hi all -- not a frequent JB flyer here by any means but sub $600 JFK - LAX in mint is too hard to pass up! ^
I attached my Singapore Airlines KrisFlyer # to my JetBlue reservation but my miles still credited to my JetBlue TrueBlue account.
Should I contact them? May seem silly but my use for TrueBlue points is practically zero.
I attached my Singapore Airlines KrisFlyer # to my JetBlue reservation but my miles still credited to my JetBlue TrueBlue account.
Should I contact them? May seem silly but my use for TrueBlue points is practically zero.
I flew r/t BOS-DTW-BOS for Christmas and also put in my SQ FF# instead of the TrueBlue #. Still nothing, and now B6 is telling me that it takes up to 30-days and if still nothing that I have to call SQ and have them request the mileage. Seems very archaic and antiquated. Why can't it just be automated like any other partnership?
#3
Join Date: Jun 2007
Programs: UA 1K MM, AGR SE, SPG Platinum, HH Gold, MR Gold
Posts: 504
same problem - any resolution?
Flew one of the first mint flights SFO=>BOS in Mar and had my SQ number on record but nothing has posted. Any idea best way to chase this? Contact Jetblue or SQ? My experience contacting SQ on anything remotely non-standard (even on paid business) is bad.
#4
Suspended
Join Date: Mar 2014
Location: NYC
Programs: DL DM, AA PLT, Hertz PC
Posts: 1,056
Good luck with B6 also. They told me I had to call SQ and tell them to "request" the miles from B6. Needless to say that went nowhere when I tried. I only flew BOS-DTW-BOS which wasn't going to amount to more than ~1,300 miles so I didn't chase it. Would love to hear if others have been successful and what they did to get the miles to post to their KrisFlyer accounts.
#5
Join Date: Jun 2007
Programs: UA 1K MM, AGR SE, SPG Platinum, HH Gold, MR Gold
Posts: 504
Good luck with B6 also. They told me I had to call SQ and tell them to "request" the miles from B6. Needless to say that went nowhere when I tried. I only flew BOS-DTW-BOS which wasn't going to amount to more than ~1,300 miles so I didn't chase it. Would love to hear if others have been successful and what they did to get the miles to post to their KrisFlyer accounts.
They clearly advertise the credit to KrisFlyer works... if there are enough of us getting runaround we should try to get FTC to slap both of them.
#6
Suspended
Join Date: Mar 2014
Location: NYC
Programs: DL DM, AA PLT, Hertz PC
Posts: 1,056
Thanks for the follow-up. I'll start w/ B6 and see where it leads. Worst case I hope they can just credit it back to TrueBlue.
They clearly advertise the credit to KrisFlyer works... if there are enough of us getting runaround we should try to get FTC to slap both of them.
They clearly advertise the credit to KrisFlyer works... if there are enough of us getting runaround we should try to get FTC to slap both of them.
#7
Join Date: Mar 2010
Posts: 89
Gee, the same thing happened to me.
Just flew LGA-MCO/MCO-JFK recently with B6. Nothing posted so far.
Reached out to B6 and got this:
"Hello again,
In order to receive KrisFlyer Miles for your JetBlue flights, you'll need to contact Singapore
Airlines to make a retroactive request. They can be reached at 1-800-742-3333."
Absolute BS since I put my SQKF# into the booking. Appears on the itinerary as well.
Will request from SQ and see where that takes me.
Just flew LGA-MCO/MCO-JFK recently with B6. Nothing posted so far.
Reached out to B6 and got this:
"Hello again,
In order to receive KrisFlyer Miles for your JetBlue flights, you'll need to contact Singapore
Airlines to make a retroactive request. They can be reached at 1-800-742-3333."
Absolute BS since I put my SQKF# into the booking. Appears on the itinerary as well.
Will request from SQ and see where that takes me.
#8
Suspended
Join Date: Mar 2014
Location: NYC
Programs: DL DM, AA PLT, Hertz PC
Posts: 1,056
Gee, the same thing happened to me.
Just flew LGA-MCO/MCO-JFK recently with B6. Nothing posted so far.
Reached out to B6 and got this:
"Hello again,
In order to receive KrisFlyer Miles for your JetBlue flights, you'll need to contact Singapore
Airlines to make a retroactive request. They can be reached at 1-800-742-3333."
Absolute BS since I put my SQKF# into the booking. Appears on the itinerary as well.
Will request from SQ and see where that takes me.
Just flew LGA-MCO/MCO-JFK recently with B6. Nothing posted so far.
Reached out to B6 and got this:
"Hello again,
In order to receive KrisFlyer Miles for your JetBlue flights, you'll need to contact Singapore
Airlines to make a retroactive request. They can be reached at 1-800-742-3333."
Absolute BS since I put my SQKF# into the booking. Appears on the itinerary as well.
Will request from SQ and see where that takes me.
#9
Join Date: Jun 2007
Programs: UA 1K MM, AGR SE, SPG Platinum, HH Gold, MR Gold
Posts: 504
Please report back on how this goes. I've tried to do this with SQ and they have no clue what B6 is talking about. In fact I've never heard of any airline requiring their passenger reach out to a partner to request mileage. This should be something handled between the two carriers, not between customer and different carrier.
It was day 3 of the service. It was not totally full but I don't recall a ton of empty seats. I didn't see this on my flight but in a thread here on the inaugural flight they were trying sell upgrades at the gate. I think B6 has made a pretty big commitment to Mint out of Boston and will continue to expand it beyond SFO/LAX to Caribbean, Seattle, etc... I will definitely be a customer though they need to work out this problem w/ the points.
#10
Join Date: Jun 2007
Programs: UA 1K MM, AGR SE, SPG Platinum, HH Gold, MR Gold
Posts: 504
After a couple of back-and-forths, B6 sent me to this:
https://www.singaporeair.com/saar5/p...eage_Claim.pdf
It says to make sure I have waited 6-8 weeks after flight before filing this... I'm in the 8th week so I'm going to wait another week or so then fill out the form... which it says will take another 8+++ weeks to process.
What a PITA.
https://www.singaporeair.com/saar5/p...eage_Claim.pdf
It says to make sure I have waited 6-8 weeks after flight before filing this... I'm in the 8th week so I'm going to wait another week or so then fill out the form... which it says will take another 8+++ weeks to process.
What a PITA.
#11
Suspended
Join Date: Mar 2014
Location: NYC
Programs: DL DM, AA PLT, Hertz PC
Posts: 1,056
After a couple of back-and-forths, B6 sent me to this:
https://www.singaporeair.com/saar5/p...eage_Claim.pdf
It says to make sure I have waited 6-8 weeks after flight before filing this... I'm in the 8th week so I'm going to wait another week or so then fill out the form... which it says will take another 8+++ weeks to process.
What a PITA.
https://www.singaporeair.com/saar5/p...eage_Claim.pdf
It says to make sure I have waited 6-8 weeks after flight before filing this... I'm in the 8th week so I'm going to wait another week or so then fill out the form... which it says will take another 8+++ weeks to process.
What a PITA.
#13
Join Date: Dec 2009
Location: NYC
Programs: DL Gold, AA Gold, CO Gold
Posts: 74
Why would people reach out to B6, if they're looking to have their miles credited to SQ? Aren't missing mileage requests always submitted to the FF program (here: SQ KF), rather than the service provider (B6)?
In any event, I submitted the retroactive mileage claim form to SQ for a recent B6 flight, including scans of boarding pass and booking confirmation. The request was denied within roughly a week of submitting the claim: "your ticketed name was not found on the flight". There are no apparent name glitches in this case, unless their request to B6 was submitted with typos. SQ KF is encouraging me to re-submit my claim with additional or correct information, but there's nothing to add here. Anyone run into this issue?
In any event, I submitted the retroactive mileage claim form to SQ for a recent B6 flight, including scans of boarding pass and booking confirmation. The request was denied within roughly a week of submitting the claim: "your ticketed name was not found on the flight". There are no apparent name glitches in this case, unless their request to B6 was submitted with typos. SQ KF is encouraging me to re-submit my claim with additional or correct information, but there's nothing to add here. Anyone run into this issue?
#14
Suspended
Join Date: Mar 2014
Location: NYC
Programs: DL DM, AA PLT, Hertz PC
Posts: 1,056
Why would people reach out to B6, if they're looking to have their miles credited to SQ? Aren't missing mileage requests always submitted to the FF program (here: SQ KF), rather than the service provider (B6)?
In any event, I submitted the retroactive mileage claim form to SQ for a recent B6 flight, including scans of boarding pass and booking confirmation. The request was denied within roughly a week of submitting the claim: "your ticketed name was not found on the flight". There are no apparent name glitches in this case, unless their request to B6 was submitted with typos. SQ KF is encouraging me to re-submit my claim with additional or correct information, but there's nothing to add here. Anyone run into this issue?
In any event, I submitted the retroactive mileage claim form to SQ for a recent B6 flight, including scans of boarding pass and booking confirmation. The request was denied within roughly a week of submitting the claim: "your ticketed name was not found on the flight". There are no apparent name glitches in this case, unless their request to B6 was submitted with typos. SQ KF is encouraging me to re-submit my claim with additional or correct information, but there's nothing to add here. Anyone run into this issue?
#15
Join Date: Dec 2014
Posts: 82
Why would people reach out to B6, if they're looking to have their miles credited to SQ? Aren't missing mileage requests always submitted to the FF program (here: SQ KF), rather than the service provider (B6)?
In any event, I submitted the retroactive mileage claim form to SQ for a recent B6 flight, including scans of boarding pass and booking confirmation. The request was denied within roughly a week of submitting the claim: "your ticketed name was not found on the flight". There are no apparent name glitches in this case, unless their request to B6 was submitted with typos. SQ KF is encouraging me to re-submit my claim with additional or correct information, but there's nothing to add here. Anyone run into this issue?
In any event, I submitted the retroactive mileage claim form to SQ for a recent B6 flight, including scans of boarding pass and booking confirmation. The request was denied within roughly a week of submitting the claim: "your ticketed name was not found on the flight". There are no apparent name glitches in this case, unless their request to B6 was submitted with typos. SQ KF is encouraging me to re-submit my claim with additional or correct information, but there's nothing to add here. Anyone run into this issue?
I have no info to add to the claim and the flights were short, so probably won't put more time into chasing this down, but wanted to add the data point.