Originally Posted by
jope_taco
Why would people reach out to B6, if they're looking to have their miles credited to SQ? Aren't missing mileage requests always submitted to the FF program (here: SQ KF), rather than the service provider (B6)?
In any event, I submitted the retroactive mileage claim form to SQ for a recent B6 flight, including scans of boarding pass and booking confirmation. The request was denied within roughly a week of submitting the claim: "your ticketed name was not found on the flight". There are no apparent name glitches in this case, unless their request to B6 was submitted with typos. SQ KF is encouraging me to re-submit my claim with additional or correct information, but there's nothing to add here. Anyone run into this issue?
Exact same scenario with me. Had my SQ# on the reservation at the time of the flight. After 3 months without seeing the miles, I submitted retroactive mileage claim form, reservation, and boarding pass. SQ denied the claim with the same "name not found" language.
I have no info to add to the claim and the flights were short, so probably won't put more time into chasing this down, but wanted to add the data point.