Jul 6, 2017, 2:42 am
Last edit by: JALPak
Migration date: Nov 16 2017
Handling Procedure Changes: https://www.jal.co.jp/en/info/pss/dom/
A lot more changes coming e.g. surface sector won't be included in total mileage calculation for award redemption: http://www.jal.co.jp/en/info/pss_world/jmb/inter.html
Upcoming system outages and OLCI suspensions/changes: http://www.jal.co.jp/en/info/pss_world/maintenance/?inbound=ar
Handling Procedure Changes: https://www.jal.co.jp/en/info/pss/dom/
- Domestic ticket/awards will be valid for 1 year from the day after issuance date
- Single 6 alphanumeric PNR will be used for entire itinerary instead of 4 digit PNR for each sector on domestic flights
- No longer allows separation payments of Y and Class J/Domestic F upgrade fees
- Credit card number will no longer be accepted as authentication method
- Fares eligible for waitlisting will be reduced but deadline will be extended from T-48 to T-24
- Can no longer change to an earlier flight when flying on domestic awards
- ePoints will be refundable on awards and can specify the amount allocated on multiple passengers instead of splitting them equally
- Some other ePoints enhancements on award tax/fee payments, JALPAK package payment will be refundable, etc
A lot more changes coming e.g. surface sector won't be included in total mileage calculation for award redemption: http://www.jal.co.jp/en/info/pss_world/jmb/inter.html
Upcoming system outages and OLCI suspensions/changes: http://www.jal.co.jp/en/info/pss_world/maintenance/?inbound=ar
JAL will be migrating to Amadeus on Nov 16, 2017
Nov 14, 2017, 7:21 pm
#46
Join Date: Oct 2015
Location: Pacific Wonderland
Programs: ʙᴏɴᴠo̱ʏ Au, IHG Au, HH Dia, Nexus, Pilot FlyingJ Preferred
Posts: 5,336
Nov 14, 2017, 8:14 pm
#47
Ambassador: Japan Airlines
Original Poster
Join Date: Mar 2008
Location: LAX
Programs: JAL Mileage Bank, JMB Diamond, oneworld Emerald, Bonvoy Platinum
Posts: 16,398
Ticketing is working overtime today apparently. Just got an email from them regarding my Yokoso ticket 
7 more hours to go. Let the chaos begin 
7 more hours to go. Let the chaos begin
Nov 14, 2017, 9:29 pm
#48
Join Date: Jan 2009
Posts: 1,188
Nov 14, 2017, 9:38 pm
#49
Ambassador: Japan Airlines
Original Poster
Join Date: Mar 2008
Location: LAX
Programs: JAL Mileage Bank, JMB Diamond, oneworld Emerald, Bonvoy Platinum
Posts: 16,398
Nov 14, 2017, 10:45 pm
#50
Join Date: Jul 2007
Programs: QFF
Posts: 5,304
I have JL36 into HND tonight, JL107 tomorrow morning, then JL138>JL35 on Sat night/Sun morn.
2.5 hours tomorrow morning to get through immigration, drop bags, collect portable wifi, forex, recharge ICOCA, and security and bus over to domestic. Really don't need Amadeus switch over problems to get in the way.
Nov 14, 2017, 11:06 pm
#51
Ambassador: Japan Airlines
Original Poster
Join Date: Mar 2008
Location: LAX
Programs: JAL Mileage Bank, JMB Diamond, oneworld Emerald, Bonvoy Platinum
Posts: 16,398
Didn't that create days of problems?
I have JL36 into HND tonight, JL107 tomorrow morning, then JL138>JL35 on Sat night/Sun morn.
2.5 hours tomorrow morning to get through immigration, drop bags, collect portable wifi, forex, recharge ICOCA, and security and bus over to domestic. Really don't need Amadeus switch over problems to get in the way.
I have JL36 into HND tonight, JL107 tomorrow morning, then JL138>JL35 on Sat night/Sun morn.
2.5 hours tomorrow morning to get through immigration, drop bags, collect portable wifi, forex, recharge ICOCA, and security and bus over to domestic. Really don't need Amadeus switch over problems to get in the way.
Nov 15, 2017, 12:54 pm
#52
Ambassador: Japan Airlines
Original Poster
Join Date: Mar 2008
Location: LAX
Programs: JAL Mileage Bank, JMB Diamond, oneworld Emerald, Bonvoy Platinum
Posts: 16,398
The OLCI page seems to be up but it now redirects to Amadeus website. Anyone with flights in the next 24 hours want to try to see if it is working or not?
https://checkin.si.amadeus.net/stati...identification
https://checkin.si.amadeus.net/stati...identification
Nov 15, 2017, 3:59 pm
#53
Ambassador: Japan Airlines
Original Poster
Join Date: Mar 2008
Location: LAX
Programs: JAL Mileage Bank, JMB Diamond, oneworld Emerald, Bonvoy Platinum
Posts: 16,398
As expected, the seat blocking has changed. I was able to change my seats to better ones. E.g. 5A, 1A, etc were blocked for full fare ticket but I was able to select them now
Nov 15, 2017, 4:26 pm
#54
Ambassador: Japan Airlines
Original Poster
Join Date: Mar 2008
Location: LAX
Programs: JAL Mileage Bank, JMB Diamond, oneworld Emerald, Bonvoy Platinum
Posts: 16,398
Anyone else having problems fetching their reservations via JMB number? I could search via PNR...and my Yokoso ticket is missing the first sector from the reservation page.
Nov 15, 2017, 6:23 pm
#55
Join Date: May 2016
Location: York
Programs: CX JL QR LH BA
Posts: 326
I have an international round trip on JAL and a few domestic yokoso ticketed, all done on Nov 14-15, because it would have cost more on or after Nov 16.
The former is booked with BA, and has a PNR(a) with BA, with which, upon calling BA, a JL specific one was issued PNR(b). The yokoso was booked with local ticketing office, and issued with PNR(c)
All bookings are associated with a CX membership.
The problems experienced so far:
1. I am able to use (a) on most OW airline manage booking page (BA/QR/QF) and not on JL. But such access bring little utility, other than viewing the flight schedule.
2. I am able to use (b) on JL site to retrieve booking info, and select seats. But when I try to issue a pdf/email e-ticket with seat selection, system returns error. Call centre says only BA can issue the e-ticket given it's booked with BA. But BA site won't even allow seat selection, and the extra steps in obtaining separate PNR to work on JAL site is already quite stealthy.
3. (c) could not show itinerary on JL site (other than the first sector departure and arrival airport code) before Nov 16 (when clicking on details, it will just prompt error.), and when attempted today, shows the full itinerary, but has the international sectors attached to it.
What I wish to achieve is for both international sector and domestic to show on my CX profile, but I can't seem to use (b) or (c) on CX, which uses amadeus. What will happen to tickets issued before Nov 16, will a new amadeus PNR be generated for them? If so, how to retrieve it.
The former is booked with BA, and has a PNR(a) with BA, with which, upon calling BA, a JL specific one was issued PNR(b). The yokoso was booked with local ticketing office, and issued with PNR(c)
All bookings are associated with a CX membership.
The problems experienced so far:
1. I am able to use (a) on most OW airline manage booking page (BA/QR/QF) and not on JL. But such access bring little utility, other than viewing the flight schedule.
2. I am able to use (b) on JL site to retrieve booking info, and select seats. But when I try to issue a pdf/email e-ticket with seat selection, system returns error. Call centre says only BA can issue the e-ticket given it's booked with BA. But BA site won't even allow seat selection, and the extra steps in obtaining separate PNR to work on JAL site is already quite stealthy.
3. (c) could not show itinerary on JL site (other than the first sector departure and arrival airport code) before Nov 16 (when clicking on details, it will just prompt error.), and when attempted today, shows the full itinerary, but has the international sectors attached to it.
What I wish to achieve is for both international sector and domestic to show on my CX profile, but I can't seem to use (b) or (c) on CX, which uses amadeus. What will happen to tickets issued before Nov 16, will a new amadeus PNR be generated for them? If so, how to retrieve it.
Nov 15, 2017, 6:27 pm
#56
Ambassador: Japan Airlines
Original Poster
Join Date: Mar 2008
Location: LAX
Programs: JAL Mileage Bank, JMB Diamond, oneworld Emerald, Bonvoy Platinum
Posts: 16,398
I have an international round trip on JAL and a few domestic yokoso ticketed, all done on Nov 14-15, because it would have cost more on or after Nov 16.
The former is booked with BA, and has a PNR(a) with BA, with which, upon calling BA, a JL specific one was issued PNR(b). The yokoso was booked with local ticketing office, and issued with PNR(c)
All bookings are associated with a CX membership.
The problems experienced so far:
1. I am able to use (a) on most OW airline manage booking page (BA/QR/QF) and not on JL. But such access bring little utility, other than viewing the flight schedule.
2. I am able to use (b) on JL site to retrieve booking info, and select seats. But when I try to issue a pdf/email e-ticket with seat selection, system returns error. Call centre says only BA can issue the e-ticket given it's booked with BA. But BA site won't even allow seat selection, and the extra steps in obtaining separate PNR to work on JAL site is already quite stealthy.
3. (c) could not show itinerary on JL site (other than the first sector departure and arrival airport code) before Nov 16 (when clicking on details, it will just prompt error.), and when attempted today, shows the full itinerary, but has the international sectors attached to it.
What I wish to achieve is for both international sector and domestic to show on my CX profile, but I can't seem to use (b) or (c) on CX, which uses amadeus. What will happen to tickets issued before Nov 16, will a new amadeus PNR be generated for them? If so, how to retrieve it.
The former is booked with BA, and has a PNR(a) with BA, with which, upon calling BA, a JL specific one was issued PNR(b). The yokoso was booked with local ticketing office, and issued with PNR(c)
All bookings are associated with a CX membership.
The problems experienced so far:
1. I am able to use (a) on most OW airline manage booking page (BA/QR/QF) and not on JL. But such access bring little utility, other than viewing the flight schedule.
2. I am able to use (b) on JL site to retrieve booking info, and select seats. But when I try to issue a pdf/email e-ticket with seat selection, system returns error. Call centre says only BA can issue the e-ticket given it's booked with BA. But BA site won't even allow seat selection, and the extra steps in obtaining separate PNR to work on JAL site is already quite stealthy.
3. (c) could not show itinerary on JL site (other than the first sector departure and arrival airport code) before Nov 16 (when clicking on details, it will just prompt error.), and when attempted today, shows the full itinerary, but has the international sectors attached to it.
What I wish to achieve is for both international sector and domestic to show on my CX profile, but I can't seem to use (b) or (c) on CX, which uses amadeus. What will happen to tickets issued before Nov 16, will a new amadeus PNR be generated for them? If so, how to retrieve it.
Nov 15, 2017, 7:12 pm
#58
Ambassador: Japan Airlines
Original Poster
Join Date: Mar 2008
Location: LAX
Programs: JAL Mileage Bank, JMB Diamond, oneworld Emerald, Bonvoy Platinum
Posts: 16,398
Nov 15, 2017, 7:20 pm
#59
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,169
Seat blocking seems to be almost gone. I can also freely pick rows in economy class that were blocked before. Like row 23ABC or 46ABC on the 777-300ER. Not good news for booking last minute and hoping the airport team can arrange a good seat.
Nov 15, 2017, 7:27 pm
#60
Ambassador: Japan Airlines
Original Poster
Join Date: Mar 2008
Location: LAX
Programs: JAL Mileage Bank, JMB Diamond, oneworld Emerald, Bonvoy Platinum
Posts: 16,398
well I was on 5K before but just want to grab 5A for the sake of it 