Jul 6, 2017, 2:42 am
Last edit by: JALPak
Migration date: Nov 16 2017
Handling Procedure Changes: https://www.jal.co.jp/en/info/pss/dom/
A lot more changes coming e.g. surface sector won't be included in total mileage calculation for award redemption: http://www.jal.co.jp/en/info/pss_world/jmb/inter.html
Upcoming system outages and OLCI suspensions/changes: http://www.jal.co.jp/en/info/pss_world/maintenance/?inbound=ar
Handling Procedure Changes: https://www.jal.co.jp/en/info/pss/dom/
- Domestic ticket/awards will be valid for 1 year from the day after issuance date
- Single 6 alphanumeric PNR will be used for entire itinerary instead of 4 digit PNR for each sector on domestic flights
- No longer allows separation payments of Y and Class J/Domestic F upgrade fees
- Credit card number will no longer be accepted as authentication method
- Fares eligible for waitlisting will be reduced but deadline will be extended from T-48 to T-24
- Can no longer change to an earlier flight when flying on domestic awards
- ePoints will be refundable on awards and can specify the amount allocated on multiple passengers instead of splitting them equally
- Some other ePoints enhancements on award tax/fee payments, JALPAK package payment will be refundable, etc
A lot more changes coming e.g. surface sector won't be included in total mileage calculation for award redemption: http://www.jal.co.jp/en/info/pss_world/jmb/inter.html
Upcoming system outages and OLCI suspensions/changes: http://www.jal.co.jp/en/info/pss_world/maintenance/?inbound=ar
JAL will be migrating to Amadeus on Nov 16, 2017
Nov 15, 2017, 11:38 pm
#76
Ambassador: Japan Airlines
Original Poster
Join Date: Mar 2008
Location: LAX
Programs: JAL Mileage Bank, JMB Diamond, oneworld Emerald, Bonvoy Platinum
Posts: 16,400
Looks like it till take a few months to finish the switch. Aviation Wire reports terminals at the airports will all be switched to the new system by March 2018
Nov 15, 2017, 11:56 pm
#78
Ambassador: Japan Airlines
Original Poster
Join Date: Mar 2008
Location: LAX
Programs: JAL Mileage Bank, JMB Diamond, oneworld Emerald, Bonvoy Platinum
Posts: 16,400
CRAP! Now the Japan site has the same crappy UI as the overseas site! I love the old Japanese reservation page more!
Nov 16, 2017, 12:02 am
#79
Ambassador: Japan Airlines
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Join Date: Mar 2008
Location: LAX
Programs: JAL Mileage Bank, JMB Diamond, oneworld Emerald, Bonvoy Platinum
Posts: 16,400
There's a "More Flights" button at the bottom but it's still not the same as the old Japan region which is way more flexible!
Nov 16, 2017, 12:04 am
#80
FlyerTalk Evangelist
Join Date: Oct 2005
Location: UKB
Posts: 11,436
Just called JAL wait time was not too bad about 5 minutes not different to usual.
So my ticket purchased before the transition is not subject to the reticketing fee. Purchases from today will incur the ticketing fee.
So all my ex bkk tickets will get charged 3500baht + 1500 baht ticketing fee per change now
starting when i arrive bkk soon
So my ticket purchased before the transition is not subject to the reticketing fee. Purchases from today will incur the ticketing fee.
So all my ex bkk tickets will get charged 3500baht + 1500 baht ticketing fee per change now
starting when i arrive bkk soon
Nov 16, 2017, 12:07 am
#81
Join Date: Oct 2017
Posts: 10
I wanted to book NRT/HND - HKG discounted J tickets yesterday but didn't make it due to the migration. Checked it again today and it seems to become cheaper now. OT, Iooking forward to try their new Sky Suite III later. Any thoughts about it?
Nov 16, 2017, 12:08 am
#82
Ambassador: Japan Airlines
Original Poster
Join Date: Mar 2008
Location: LAX
Programs: JAL Mileage Bank, JMB Diamond, oneworld Emerald, Bonvoy Platinum
Posts: 16,400
Hope they will fix this soon.
I wanted to book NRT/HND - HKG discounted J tickets yesterday but didn't make it due to the migration. Checked it again today and it seems to become cheaper now. OT, Iooking forward to try their new Sky Suite III later. Any thoughts about it?
I wanted to book NRT/HND - HKG discounted J tickets yesterday but didn't make it due to the migration. Checked it again today and it seems to become cheaper now. OT, Iooking forward to try their new Sky Suite III later. Any thoughts about it?
Nov 16, 2017, 12:09 am
#83
FlyerTalk Evangelist
Join Date: Oct 2005
Location: UKB
Posts: 11,436
Nov 16, 2017, 12:16 am
#84
Ambassador: Japan Airlines
Original Poster
Join Date: Mar 2008
Location: LAX
Programs: JAL Mileage Bank, JMB Diamond, oneworld Emerald, Bonvoy Platinum
Posts: 16,400
Nov 16, 2017, 1:53 am
#85
Join Date: Oct 2017
Posts: 10
Return to the business, the booking experience was fine for me though it have some flaws like you guys have mentioned. (Or may be I just get used to the more crappy CX booking system)
I like the new fancy UI more than the old one, but still hope they are going to improve it.
Nov 16, 2017, 10:05 am
#87
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,191
A colleague of mine had the same problem when looking at the Japan region site in English. Accessing it in Japanese showed all bookings as normal.
Nov 16, 2017, 11:06 am
#88
Ambassador: Japan Airlines
Original Poster
Join Date: Mar 2008
Location: LAX
Programs: JAL Mileage Bank, JMB Diamond, oneworld Emerald, Bonvoy Platinum
Posts: 16,400
Nov 16, 2017, 12:24 pm
#90
Ambassador: Japan Airlines
Original Poster
Join Date: Mar 2008
Location: LAX
Programs: JAL Mileage Bank, JMB Diamond, oneworld Emerald, Bonvoy Platinum
Posts: 16,400
That trick doesn't work for me. Tried logging in the NA region Japanese site and pulling records using Japan region site via PNR. Still have the same problems on my bookings.