Jul 6, 2017, 2:42 am
Last edit by: JALPak
Migration date: Nov 16 2017
Handling Procedure Changes: https://www.jal.co.jp/en/info/pss/dom/
A lot more changes coming e.g. surface sector won't be included in total mileage calculation for award redemption: http://www.jal.co.jp/en/info/pss_world/jmb/inter.html
Upcoming system outages and OLCI suspensions/changes: http://www.jal.co.jp/en/info/pss_world/maintenance/?inbound=ar
Handling Procedure Changes: https://www.jal.co.jp/en/info/pss/dom/
- Domestic ticket/awards will be valid for 1 year from the day after issuance date
- Single 6 alphanumeric PNR will be used for entire itinerary instead of 4 digit PNR for each sector on domestic flights
- No longer allows separation payments of Y and Class J/Domestic F upgrade fees
- Credit card number will no longer be accepted as authentication method
- Fares eligible for waitlisting will be reduced but deadline will be extended from T-48 to T-24
- Can no longer change to an earlier flight when flying on domestic awards
- ePoints will be refundable on awards and can specify the amount allocated on multiple passengers instead of splitting them equally
- Some other ePoints enhancements on award tax/fee payments, JALPAK package payment will be refundable, etc
A lot more changes coming e.g. surface sector won't be included in total mileage calculation for award redemption: http://www.jal.co.jp/en/info/pss_world/jmb/inter.html
Upcoming system outages and OLCI suspensions/changes: http://www.jal.co.jp/en/info/pss_world/maintenance/?inbound=ar
JAL will be migrating to Amadeus on Nov 16, 2017
Nov 16, 2017, 8:39 pm
#92
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,191
It could seem like the Japan region Japanese site has far fewer issues, maybe as that is the site with the fewest changes as well.
Nov 16, 2017, 9:08 pm
#93
Join Date: Aug 2015
Location: Tokyo
Programs: JGC premier
Posts: 349
not really, I am actually logged in to Japan region website in Japanese. Oh well, since presumably online check in wouldn’t work I guess i’ll just have to come earlier to the airport. Luckily my upcoming flight is int’l, on domestic flight I usually barely meet the 15 min deadline to pass securith before flight time.
Nov 16, 2017, 9:59 pm
#94
Ambassador: Japan Airlines
Original Poster
Join Date: Mar 2008
Location: LAX
Programs: JAL Mileage Bank, JMB Diamond, oneworld Emerald, Bonvoy Platinum
Posts: 16,400
Nov 17, 2017, 6:36 pm
#96
Join Date: Mar 2015
Location: PDX
Programs: DL Gold
Posts: 283
Worked out well for me. Dropped my seat assignments on BKK-NRT-LAX flight, but was then able to get 2A on 787 Neo leg (was in 2nd cabin before) and 5A on 777 sky suite portion.
Seemed like many seats were still assigned, so I'm not clear why some people's assignments were dropped and it appears others were not. FWIW, I'm on an AS award ticket
Seemed like many seats were still assigned, so I'm not clear why some people's assignments were dropped and it appears others were not. FWIW, I'm on an AS award ticket
Last edited by Asquared1; Nov 17, 2017 at 6:47 pm
Nov 17, 2017, 8:00 pm
#97
Ambassador: Japan Airlines
Original Poster
Join Date: Mar 2008
Location: LAX
Programs: JAL Mileage Bank, JMB Diamond, oneworld Emerald, Bonvoy Platinum
Posts: 16,400
Worked out well for me. Dropped my seat assignments on BKK-NRT-LAX flight, but was then able to get 2A on 787 Neo leg (was in 2nd cabin before) and 5A on 777 sky suite portion.
Seemed like many seats were still assigned, so I'm not clear why some people's assignments were dropped and it appears others were not. FWIW, I'm on an AS award ticket
Seemed like many seats were still assigned, so I'm not clear why some people's assignments were dropped and it appears others were not. FWIW, I'm on an AS award ticket
Nov 17, 2017, 9:28 pm
#98
Join Date: Oct 2015
Location: Pacific Wonderland
Programs: ʙᴏɴᴠo̱ʏ Au, IHG Au, HH Dia, Nexus, Pilot FlyingJ Preferred
Posts: 5,336
Due to migration of Passenger Service System taken place on November 16 2017, we are experiencing system difficulty for the re-booking (date change) function. Please contact to the call center in case of re-booking.Apologies for any inconvenience caused.
Nov 17, 2017, 11:06 pm
#99
Ambassador: Japan Airlines
Original Poster
Join Date: Mar 2008
Location: LAX
Programs: JAL Mileage Bank, JMB Diamond, oneworld Emerald, Bonvoy Platinum
Posts: 16,400
have you you tried using AY website for seat selection?
Nov 17, 2017, 11:44 pm
#101
Ambassador: Japan Airlines
Original Poster
Join Date: Mar 2008
Location: LAX
Programs: JAL Mileage Bank, JMB Diamond, oneworld Emerald, Bonvoy Platinum
Posts: 16,400
if you are paying the $50 fee you may as well book Yokoso which gives you advanced seat selection and flexibility
Nov 18, 2017, 12:04 am
#103
Ambassador: Japan Airlines
Original Poster
Join Date: Mar 2008
Location: LAX
Programs: JAL Mileage Bank, JMB Diamond, oneworld Emerald, Bonvoy Platinum
Posts: 16,400
Nov 18, 2017, 12:06 am
#104
Join Date: Oct 2015
Location: Pacific Wonderland
Programs: ʙᴏɴᴠo̱ʏ Au, IHG Au, HH Dia, Nexus, Pilot FlyingJ Preferred
Posts: 5,336
Thanks, gave it a shot and doesn't work at all on AY to pull up the reservation. I had selected prior to the changeover and not unhappy with the seats, just wanted to see if additional seats were now open as a JAL/OW nobody.
Nov 18, 2017, 1:41 am
#105
Join Date: Dec 2003
Location: London, UK
Programs: BA Gold, IHG Diamond Amb
Posts: 108
I have a four segment JL booking where the first is a codeshare flight operated by BA.
I checked the booking after the migration and the BA segment had just disappeared (it had been previously been showing both via the JAL site and in my BAEC bookings). I called the UK reservations centre and the representative told me that there was a system-wide problem with all BA codeshare segments and that they hadn't been migrated across properly. Whilst I was on the phone, she secured back the space on the BA flight and I can now see that via the JAL site - but I'm still waiting for it all to be re-ticketed and I still can't see the BA segment using the Amadeus PNR on BA (as I could before the migration).
So I think it's all going to be OK - but I'd advise you to proactively check your bookings if you have any BA codeshare segments!
I checked the booking after the migration and the BA segment had just disappeared (it had been previously been showing both via the JAL site and in my BAEC bookings). I called the UK reservations centre and the representative told me that there was a system-wide problem with all BA codeshare segments and that they hadn't been migrated across properly. Whilst I was on the phone, she secured back the space on the BA flight and I can now see that via the JAL site - but I'm still waiting for it all to be re-ticketed and I still can't see the BA segment using the Amadeus PNR on BA (as I could before the migration).
So I think it's all going to be OK - but I'd advise you to proactively check your bookings if you have any BA codeshare segments!