Jul 6, 2017, 2:42 am
Last edit by: JALPak
Migration date: Nov 16 2017
Handling Procedure Changes: https://www.jal.co.jp/en/info/pss/dom/
A lot more changes coming e.g. surface sector won't be included in total mileage calculation for award redemption: http://www.jal.co.jp/en/info/pss_world/jmb/inter.html
Upcoming system outages and OLCI suspensions/changes: http://www.jal.co.jp/en/info/pss_world/maintenance/?inbound=ar
Handling Procedure Changes: https://www.jal.co.jp/en/info/pss/dom/
- Domestic ticket/awards will be valid for 1 year from the day after issuance date
- Single 6 alphanumeric PNR will be used for entire itinerary instead of 4 digit PNR for each sector on domestic flights
- No longer allows separation payments of Y and Class J/Domestic F upgrade fees
- Credit card number will no longer be accepted as authentication method
- Fares eligible for waitlisting will be reduced but deadline will be extended from T-48 to T-24
- Can no longer change to an earlier flight when flying on domestic awards
- ePoints will be refundable on awards and can specify the amount allocated on multiple passengers instead of splitting them equally
- Some other ePoints enhancements on award tax/fee payments, JALPAK package payment will be refundable, etc
A lot more changes coming e.g. surface sector won't be included in total mileage calculation for award redemption: http://www.jal.co.jp/en/info/pss_world/jmb/inter.html
Upcoming system outages and OLCI suspensions/changes: http://www.jal.co.jp/en/info/pss_world/maintenance/?inbound=ar
JAL will be migrating to Amadeus on Nov 16, 2017
Nov 18, 2017, 2:03 am
#106
Ambassador: Japan Airlines
Original Poster
Join Date: Mar 2008
Location: LAX
Programs: JAL Mileage Bank, JMB Diamond, oneworld Emerald, Bonvoy Platinum
Posts: 16,395
I have a four segment JL booking where the first is a codeshare flight operated by BA.
I checked the booking after the migration and the BA segment had just disappeared (it had been previously been showing both via the JAL site and in my BAEC bookings). I called the UK reservations centre and the representative told me that there was a system-wide problem with all BA codeshare segments and that they hadn't been migrated across properly. Whilst I was on the phone, she secured back the space on the BA flight and I can now see that via the JAL site - but I'm still waiting for it all to be re-ticketed and I still can't see the BA segment using the Amadeus PNR on BA (as I could before the migration).
So I think it's all going to be OK - but I'd advise you to proactively check your bookings if you have any BA codeshare segments!
I checked the booking after the migration and the BA segment had just disappeared (it had been previously been showing both via the JAL site and in my BAEC bookings). I called the UK reservations centre and the representative told me that there was a system-wide problem with all BA codeshare segments and that they hadn't been migrated across properly. Whilst I was on the phone, she secured back the space on the BA flight and I can now see that via the JAL site - but I'm still waiting for it all to be re-ticketed and I still can't see the BA segment using the Amadeus PNR on BA (as I could before the migration).
So I think it's all going to be OK - but I'd advise you to proactively check your bookings if you have any BA codeshare segments!
Nov 18, 2017, 2:04 am
#107
Ambassador: Japan Airlines
Original Poster
Join Date: Mar 2008
Location: LAX
Programs: JAL Mileage Bank, JMB Diamond, oneworld Emerald, Bonvoy Platinum
Posts: 16,395
Nov 18, 2017, 4:52 am
#108
Join Date: May 2003
Location: TLL
Programs: OZ Diamond, BA Gold, Bonvoy Ambassador, HH Gold
Posts: 4,412
I checked yesterday and my seat assignment was fine - saw this and checked again today and, sure enough, it was gone. Was lucky enough that the seat I wanted was still free and grabbed it.
Nov 18, 2017, 6:02 am
#110
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,163
It is not general problems, I can see all my bookings including BA code share flights, my seat assignments have shown correctly all the time. So while there are problems, they are not universal.
Nov 18, 2017, 6:27 am
#111
Join Date: Jan 2009
Posts: 1,188
Nov 18, 2017, 8:26 am
#112
Join Date: Jun 2003
Location: san francisco.
Programs: Marriott Ti, OW Ruby
Posts: 1,852
Sorry if the info is out there but I'm unable to log into my account (usa) from the new home page.
Is this an issue others have had and if so, is thee a way to log in after the migration?
Thanks for any replies
Is this an issue others have had and if so, is thee a way to log in after the migration?
Thanks for any replies
Nov 18, 2017, 10:09 am
#113
Ambassador: Japan Airlines
Original Poster
Join Date: Mar 2008
Location: LAX
Programs: JAL Mileage Bank, JMB Diamond, oneworld Emerald, Bonvoy Platinum
Posts: 16,395
So the UK agent was lying about "system-wide" issues on BA codeshares? LOL
Nov 18, 2017, 10:20 am
#114
Join Date: May 2012
Location: SIN
Programs: JL GC | Marriott LT Silver | Global Entry | SQ Silver
Posts: 6,819
Nov 18, 2017, 10:47 am
#115
Join Date: Jun 2003
Location: san francisco.
Programs: Marriott Ti, OW Ruby
Posts: 1,852
Nov 18, 2017, 2:32 pm
#116
Join Date: Aug 1999
Location: Alexandria, VA, USA NW Platinum Elite Since 1999, United GoldMM, Hyatt Plat, SPG Gold, Hilton Gold, Hertz #1 Gold, IC Ambassador, Avis Chairman's
Posts: 7,445
A few notes... had issues and called... I guess in the migration was told everyone was given a new PNR... too bad JL couldnt actually e-mail this to us post migration 
that is a BIG deal!
Another item not spelled out was needing to include the codeshare flight number
One must change the JL to AA and add in the correct AA codeshare flight number in trying to review your flights now.
Previously it would find it with the JL flight number, now you need the codeshare number
Wife's seat in 1A (787) was blown away... and no 2 seats together on the flight they wouldn't budge in giving us the seat back.
that is a BIG deal!Another item not spelled out was needing to include the codeshare flight number
One must change the JL to AA and add in the correct AA codeshare flight number in trying to review your flights now.
Previously it would find it with the JL flight number, now you need the codeshare number
Wife's seat in 1A (787) was blown away... and no 2 seats together on the flight
they wouldn't budge in giving us the seat back.
Nov 20, 2017, 10:34 am
#117
Join Date: Mar 2007
Location: Los Angeles
Programs: BA Executive Club (lowly Blue but with MUCCI, apparently)
Posts: 1,186
Little bit of a scare for us when I tried to use my wife's name and it couldn't find our booking, which is weird because I made it with her as the primary traveler (she's the one in the household with the most Avios) and always used her name to get at the booking before. But it found the booking using my name, so it's all good except for being a bit sexist.
I can now actually use the BA booking reference number as well as the JAL confirmation number to get at the booking, so that's a definite improvement. And I can also get .pdfs of our e-tickets now, where the old system would error out. Plus the whole site looks a bit more modern and fresh. So I personally think it's an overall improvement.
I can now actually use the BA booking reference number as well as the JAL confirmation number to get at the booking, so that's a definite improvement. And I can also get .pdfs of our e-tickets now, where the old system would error out. Plus the whole site looks a bit more modern and fresh. So I personally think it's an overall improvement.
Nov 21, 2017, 12:21 pm
#118
Ambassador: Japan Airlines
Original Poster
Join Date: Mar 2008
Location: LAX
Programs: JAL Mileage Bank, JMB Diamond, oneworld Emerald, Bonvoy Platinum
Posts: 16,395
They finally fixed the Yokoso problem and now the website correctly displays all sectors, including the linked international flights. The only catch is I lost the seat assignment on the sector that was missing from the website before but luckily I got it back
Nov 21, 2017, 12:37 pm
#119
Join Date: Oct 2002
Location: SF Eastbay
Programs: AA Plt-Lite 2MM,HH Gld, MR Plat
Posts: 613
I having problems displaying an award flight(KIX-HND-SFO) booked using JMB miles. So, do I need to call in to get a new PNR? What's funny is I can pull up another award flight that was booked using Alaska Air miles.
Nov 22, 2017, 12:40 am
#120
Join Date: Oct 2015
Location: Pacific Wonderland
Programs: ʙᴏɴᴠo̱ʏ Au, IHG Au, HH Dia, Nexus, Pilot FlyingJ Preferred
Posts: 5,336
+infinity. I thought it was superior even as a JAL/OW nobody.