Jun 26, 2018, 12:52 pm
Last edit by: Tokyoite
Corona related JAL announcements page link.
https://www.jal.co.jp/jp/en/info/2020/other/200228/
Just to kick start a wiki, with answers to frequent questions.A: Yes. written here (link) A. Definitely, within the lounge access rules of course. written here (link)
https://www.jal.co.jp/jp/en/info/2020/other/200228/
Just to kick start a wiki, with answers to frequent questions.
1. We're flying HND-NGO-HNL. NGO-HNL is booked in business class, but HND-NGO is in economy. Will we still get the baggage allowance as if we're flying business class the whole way?
2. We're flying HND-NGO-HNL. Will we have lounge access in HND?
[JAL NEWBIE LOUNGE] Ask Your Questions Here (flame free)
Apr 21, 2018, 1:35 am
#2251
Ambassador: Japan Airlines
Original Poster
Join Date: Mar 2008
Location: LAX
Programs: JAL Mileage Bank, JMB Diamond, oneworld Emerald, Bonvoy Platinum
Posts: 16,398
Apr 25, 2018, 4:43 am
#2253
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,178
There is a highly annoying effect on the new website. Whenever there is a change to your booking, there is an indication popping up (not the annoying part) Once that is there you can't display the booking, having to call JAL to accept the changes. Half the time I don't get an email about the changes, so when I call I don't even know what has changed.
LATAM has shuffled a flight in on of my bookings 5 times, mostly 5 to 10 minutes back and forth which is not really worth the time to actually call JAL to accept.
Anyone else subjected to this new joy of the website?
LATAM has shuffled a flight in on of my bookings 5 times, mostly 5 to 10 minutes back and forth which is not really worth the time to actually call JAL to accept.
Anyone else subjected to this new joy of the website?
Apr 25, 2018, 4:52 am
#2254
Ambassador: Japan Airlines
Original Poster
Join Date: Mar 2008
Location: LAX
Programs: JAL Mileage Bank, JMB Diamond, oneworld Emerald, Bonvoy Platinum
Posts: 16,398
There is a highly annoying effect on the new website. Whenever there is a change to your booking, there is an indication popping up (not the annoying part) Once that is there you can't display the booking, having to call JAL to accept the changes. Half the time I don't get an email about the changes, so when I call I don't even know what has changed.
LATAM has shuffled a flight in on of my bookings 5 times, mostly 5 to 10 minutes back and forth which is not really worth the time to actually call JAL to accept.
Anyone else subjected to this new joy of the website?
LATAM has shuffled a flight in on of my bookings 5 times, mostly 5 to 10 minutes back and forth which is not really worth the time to actually call JAL to accept.
Anyone else subjected to this new joy of the website?
oh and the best part, JAL sent me the wrong ticketing deadline in email which doesn’t match the date shown on the website which caused a lot of confusions as well. It’s just a simple deadline, how can they sent me a date that’s different from what it shows on my booking!?
Apr 25, 2018, 5:22 am
#2255
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,178
aren’t they suppose to call you to inform you about the change? My biggest problem with the website is how it consistently mess up my name and claims I am not the traveler on the booking. They seem to put my first and middle names in random orders. And now every time I call, the wait time is horrible and the agent doesn’t even seem to know much and every question means another 5-10 min wait for the agent to check with ticketing. It’s just simple questions like how to use my JAL coupons on Yokoso bookings and me pointing out the ticketing fee the agent quoted was incorrect. I am not sure if these all have to do with Amadeus though. Wait time used to be great for me back in Dec even after the migration.
oh and the best part, JAL sent me the wrong ticketing deadline in email which doesn’t match the date shown on the website which caused a lot of confusions as well. It’s just a simple deadline, how can they sent me a date that’s different from what it shows on my booking!?
I just don't understand why the website can't display the change. The old website had no issues doing this. It should not be so difficult.
Apr 25, 2018, 5:33 am
#2256
Ambassador: Japan Airlines
Original Poster
Join Date: Mar 2008
Location: LAX
Programs: JAL Mileage Bank, JMB Diamond, oneworld Emerald, Bonvoy Platinum
Posts: 16,398
I am not sure what JAL's own policy is, but most other carriers seems to send out emails about charges. At least when it is small changes like the ones I have had recently.
I just don't understand why the website can't display the change. The old website had no issues doing this. It should not be so difficult.
I just don't understand why the website can't display the change. The old website had no issues doing this. It should not be so difficult.
Apr 28, 2018, 6:45 am
#2257
Ambassador: Japan Airlines
Original Poster
Join Date: Mar 2008
Location: LAX
Programs: JAL Mileage Bank, JMB Diamond, oneworld Emerald, Bonvoy Platinum
Posts: 16,398
Got a new website problem today. Bought the ticket online and JL posted 2 charges for the same ticket 
Called Amex and they told me JAL collected the money twice for the same transaction. This is simply bad.
Called Amex and they told me JAL collected the money twice for the same transaction. This is simply bad.
Apr 28, 2018, 6:09 pm
#2258
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,178
I have had that happen before, once. I forget what airline now. One was reversed pretty quickly with no action required from me.
Apr 28, 2018, 7:05 pm
#2259
Ambassador: Japan Airlines
Original Poster
Join Date: Mar 2008
Location: LAX
Programs: JAL Mileage Bank, JMB Diamond, oneworld Emerald, Bonvoy Platinum
Posts: 16,398
Apr 28, 2018, 7:36 pm
#2260
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,178
Apr 29, 2018, 3:00 pm
#2261
Join Date: Jan 2015
Location: The Netherlands
Posts: 47
Hi All!
I'm having some trouble getting my mileage from previous flights credited and the only option seems to be to send it in oldschool through the mail. However, I was wondering if anyone has had any other solutions (Europe region). Like via e-mail?
Thanks!
I'm having some trouble getting my mileage from previous flights credited and the only option seems to be to send it in oldschool through the mail. However, I was wondering if anyone has had any other solutions (Europe region). Like via e-mail?
Thanks!
Apr 29, 2018, 3:42 pm
#2262
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,178
http://www.jal.co.jp/en/121/jr/int_flight_register.html
Apr 29, 2018, 6:18 pm
#2264
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,178
Apr 29, 2018, 11:43 pm
#2265
Join Date: Jan 2015
Location: DC
Posts: 189
It seems like I'm seeing conflicting guest policies for nrt first lounge when departing in JL F with no status.
On the lounge website it said guest just be on the same flight and the other page said flying a ow flight.
Will I run into any issues if my guest is flying on another international JL flight?
Thanks!
On the lounge website it said guest just be on the same flight and the other page said flying a ow flight.
Will I run into any issues if my guest is flying on another international JL flight?
Thanks!