Originally Posted by JALPak

No point of waiting because the miles have been credited. You need to give JMB a call and ask for procedure to get this fix.

Originally Posted by coolfish1103

JMB is useless. All they tell me is if it's credited to AA they cannot credit again. Call AA. Like you said, I would have thought they would have at least got some procedures to get this solved... but none.

Called AA, they told me to call again Monday to ask for AAdvantage service to see if they can crawl back the miles. When inquired about the FF# changes, AA said as long as it's AA flight (even code share), everything follows the AA system. Whatever JL does will not change the system. The return flight was still under AA system even though a change was already initiated at the check in for the outbound.

Originally Posted by RS250Racer

JL 2 HND to SFO in F old reports have it being a reduced service but that seems to be when the schedule had it departing much later. I am booked next month and first time in JAL F, is it a normal dinner service with a 750 pm departure time?

Originally Posted by CPH-Flyer

A tip when you want to change frequent flyer program is to first remove it completely. Then at a later point add the new one.

There is little that JMB can do in this situation, other than refer you to AA. AA need to take the first action for this to work. And JMB can't call and ask AA to change things in relation to your account, you will need to do that yourself.

It is an unfortunate situation, it happens from time to time on most airlines for various reasons, it can often be ironed out, it does require the action from your side.

Originally Posted by coolfish1103

I got AA to remove the miles. Have to say AA is quite helpful in this case.

I called JL, he said I can do it online. I then talked about how I have to wait for 14 days for partner flights and the guy on the phone seems clueless about why there is a wait. He said there is no need to wait. I told him when I select the dates it won't let me submit cause it's not yet time. He then said I would need to follow what the system says if that's the case and there is nothing he can do about it.

When inquired about e-mailing the copy of the boarding pass, he said JL must have the original boarding pass plus a copy of the itinerary by register mail should the online system fail to credit. They will process it once it's received.

Then I asked if I can mail the boarding pass now and skip the online process, he said yes (why couldn't he just tell me that at first lol).

Originally Posted by stromile

hi all - hoping to book an int'l award RT flight for two on a partner (EK) airline (JFK-MXP). have the points ready to transfer and cleared all the hurdles in this thread re: names matching etc. called in to verify availability from expertflyer reports because i wasn't sure if i was using it correctly. there was a bit of a language barrier with the customer service rep, but i believe in passing at the end she said that i need to have passport information for myself and/or my wife in order to book the flight (which is 300+ days out). i can call back to verify, but does this sound right? do i need valid and updated passports to book the award flights? any clue whether a rule like this would come from the JAL side or the partner we would be flying on (here, EK)? i've never had a passport, and i presume wife needs a new one reflecting her recently changed married name.

if we have to get the passports lined up first that's fine, i can chalk the delay up to a learning experience. but if it's more likely a misunderstanding, i'd certainly prefer to get the thing booked sooner than later.

Originally Posted by CPH-Flyer

Good to hear it worked out, and that it was easy to get AA to reverse the credit. Not all airlines are quick to do that.

The 14 day wait is basically to allow for system delays, so that people don't submit a lot of claims for flights that will still come through automatically. Basically buffer time.

One thing you will have to get used to in dealing with JAL is that everything is very much by the book, following the printed flow of how things are supposed to be. This is not just airlines, but very much Japan. It usually works very well, if a bit frustrating at times.

Originally Posted by layoverdan

I booked an N class fare from jfk to Singapore pore with a stop in Tokyo both ways. It's my first real long haul flight and I'd like to get whatever miles I can earn. I'm new to this but I was thinking miles with an American partner would be much more useful to me in the near future. Any recommendations of which program to use?
After giving a quick search, it seems American and Alaska are my best bet. I'm leaning Alaska at the moment as I was planning on opening their card and using the miles and companion fare to tour the west coast next summer, what do ya think?

Originally Posted by rustykettel

Welcome! That's probably not a bad idea if these are the only JAL flights you're going to take in the short term with JMB miles expiring 3 years after earning.

Since you're asking about two non-JMB programs though, you'll probably want to take a look (or post) at the http://www.flyertalk.com/forum/infor...l#post28410914 thread.

Or leaning towards Alaska already, the http://www.flyertalk.com/forum/alask...e-new-old.html may also be of interest!

Originally Posted by reverted

If you had to pick, JL61 LAX-NRT vs JL1 SFO-HND in F, which one and why?

I'm going to be booking one or the other in the next couple of weeks and can't decide. I would probably rather fly into HND and deal with SFO rather than LAX.

But JL61 gets in around 5PM and would arguably still allow for a reasonable dinner after getting settled? While JL1 gets in around 7:30PM.

Not sure if this has a big bearing but the lounges I would get access to in LAX vs SFO?

Originally Posted by chongl

If I call to cancel/redeposit my JMB miles, how long does it take to show up? Is it instant and I can rebook a different flight right away?